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“Won't honour my cancellation”
Review of Tonquin Inn

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Tonquin Inn
Ranked #15 of 17 Hotels in Jasper
Edmonton
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Won't honour my cancellation”
Reviewed September 19, 2009

Booked on-line 10 days ahead but had to cancel 5 or 6 days before my trip.
The charge was put through on my account.
Contacted them with my confirmation number and all details and they won't honour them.
I am out 200$ and will NEVER forgive them.

  • Stayed August 2009, traveled as a couple
    • Service
Helpful?
2 Thank cmdbdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Anchorage,Alaska
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 16, 2009

Room was worn out .Couch had burn holes in it .. Fixtures were nice 20 years ago.Bathroom very small .Good wireless.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hockeyzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 10, 2009

Jasper hotels are pricey so you can expect normal motels also to be priced more. This one was cheaper among the lot but did a fantastic job in keeping us happy. It was all comfortable and hotel also provided us with a microwave in the room on request. Breakfast buffet in the restaurant on the property was also too good. You can get a discount for the buffet if you purchase a day in advance. There is construction going on next to the hotel but it is just fine if you are going only for a tired night's sleep.

  • Stayed September 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GhumnaPhirna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alberta
1 review
Reviewed September 9, 2009

This is a great hotel with attentive staff, clean rooms, and quiet atmosphere. The real wood fireplaces are wonderful. Location is easily accessible from the highway and a short walk to the shopping and restaurant area. Also close to hiking trails.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank albertagal81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edmonton Alberta
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 23, 2009

Checked in after a fun day of whitewater rafting. We booked a 2 bedroom suit. while getting ready blew a fuse and all power went out in room. Phoned front desk to help us with this after 20 min no one came up so we looked around and found the fuse box ourself and fixed the problem. Doors were very noisy and had to be slammed to shut. In the morning I was the first one up and was going to go sit in the hottub and read my book while my friends slept hottubs were being cleaned at 8:30 when they were supposed to be open at 8:00 when we checked out at 11 they were still closed. Once you opened the hide a bed living room was very small. In the queen size room wanted to open the window to get some fresh air but did not feel safe as anyone could crawl right in.

Went to the restaurant that was on property and was treated like second class citizens and will not go back again even if they offered to buy us supper.

  • Stayed August 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cfitt_0125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 19, 2009

Based on existing reviews we had a Standard room which was quite small and very dated. We did not need to use the air conditioner but I can only assume it would have been very noisy.

Service overall was ok. Arrived at 4:00 pm, was told the room was not ready and to come back in an hour or two. Not the right answer after driving a good chunk of the day with 2 now tired children. After questioning why we could not get a different room that was cleaned we were offered a key. It was also good to see that a walk-in was quoted almost exactly the same price as our reservation a couple of weeks prior (versus Banff where we grossly over-paid at the Banff International Hotel by making a reservation).

Breakfast was not included, however, by going to the office the day before price for a coupon was only $10 for adults and children under 8 were free. This was a bonus compared to Banff breakfast prices ($60 plus for the family). Breakfast was the standard buffet but again much better than our stay in Banff for less than 1/2 the price.

We did not check out the pool so no comments on that.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dalian88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, AB
2 reviews
Reviewed August 16, 2009

We loved this inn. The staff was friendly and helpful, the room was clean and modern, the pool and hot tub were clean and sanitary.
We really enjoyed our stay here. The rooms have been renovated recently with new paint, comfortable beds, nice furniture, flat screen TVs and nice paintings. We would certainly stay here again.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grizz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tonquin Inn

Property: Tonquin Inn
Address: 100 Juniper St, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #15 of 17 Hotels in Jasper
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tonquin Inn 3*
Number of rooms: 137
Official Description (provided by the hotel):
Surrounded by majestic mountains and endless opportunities to appreciate the great outdoors, The Tonquin Inn provides a perfect getaway for adventure seeking families, friends and couples. Located in the heart of Jasper, this property features easy access to hiking trails, ski fields, rafting adventures and so much more! With its cozy sunken living rooms, convenient kitchenettes and "home away from home" charm, the Tonquin Inn is the ideal spot for an escape from the city! ... more   less 
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Also Known As:
Tonquin Hotel Jasper

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