When we arrived we asked if any chalet was available, the guy at the front dest told us that they had only a room upstair or 1 chalet. After looking at the chalet I noticed that the soda machine was attached to it and told the receptionnist that I was sorry but we wanted something quieter and was told that only another one was available but it was the most expensive one. We agreed to take it. Since the Wi Fi was not working, I went to the office to get my emails and overheard the receptionnist (different one, new shift)talking to walk in and telling them that had several chalets available!!!
I did ask her about it and she said she did not understood why I was not given any other options. She did contact the owner and when we came back after dinner the only option we were offered by the owner was to switch cabin at 10:30pm with no apology.
Room was run down, wi fi was not working. Wort experience of our entire vacation. Best experience was www.glacierguides.com lodge in Montana. Bear Hill needs to go there and learn about customer service!
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- Also Known As:
- Bear Hill Hotel Jasper