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“Great facility but their address is misleading”

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Overlander Mountain Lodge
Ranked #4 of 21 Specialty Lodging in Jasper
Certificate of Excellence
Reviewed September 14, 2011

This hotel is a gem,great building of log construction,well maintained with a great restaurant facility (the only one around)
The hotel advetises its location as JASPER EAST Alberta when in fact it is located in Hinton Alberta about one hour's drive from Jasper.
We probably would not have selected this hotel had we realised that it was that far from Jasper,it took us out of way as we were travelling on to Kamloops the next morning,it added 2 hours of driving time to our trip.
We enjoyed the facility but found the location too distant and isolated, the rate somewhat excessive..The restaurant is first class.
Marcel and Andrea
Otterburn Park Quebec
Canada

Room Tip: ask for room with mountain view
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  • Stayed: August 2011, traveled as a couple
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1  Thank marcelfro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Overlandermtnlodge, Owner at Overlander Mountain Lodge, responded to this reviewResponded September 16, 2011

Thank you for your review and we're happy you enjoyed your stay here. There has been a lot of confusion lately about our location and I would like to provide some clarification. We are located in Jasper East which neither in the townsite of Jasper or the townsite of Hinton. It is at the East edge of the Jasper National Park just past the East park gates on Highway 16. The lodge and our accommodations are completely on their own with a handful of private summer homes and we are surrounded by mountains and forest. The drive from the Jasper townsite is 50 KM and is through the Jasper National Park. There is a high concentration of wildlife (not guaranteed you will see them but likely), forest, mountains, rivers and lakes. I have done the drive everyday for years and it still amazes me. If you choose to stay with us then you will have to drive to get to Jasper. The drive you will do though might be the exact reason you came to the park in the first place, to see the natural beauty of the Canadian Rockies. I hope that helps and if you have any questions please call us and we will be happy to answer any questions you may have.

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340 - 346 of 440 reviews

Reviewed September 13, 2011

I wanted to wisk my wife away for some alone time. Upon arrival we were greeted by charming female hotel staff who did her best to make us feel welcome. The main lodge was clean and will not stay again due to the following factors and there arre others as well.
1) The walls are not properly insulated/soundproofed and was awoken by the next doors radio playing a reading of Genesis at 09:00am.
2)There is no fan in the bathroom, the towels are positioned behind the door which makes them difficult to use. Bathroom is very small.
3)Totally not worth the price being charged!Upon check-out did not ask how our night was! All he was interested in doing was taking our money. Not even a thanks for the patronage!

Room Tip: Choose a chalet not main building
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  • Stayed: September 2011, traveled as a couple
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1  Thank johnny801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

Since we are a couple we stayed in a single room w/ balcony and a view of the valley. It very much has the feel of getting away from usual life in a city.Chef is very good for dinners I'm sure this is the best restaurant for miles. However probably do better to get breakfast somewhere else, recommend "Soft Rock Cafe" in Jasper. Rooms are comfortable and nice. It was too warm to use the gas fireplace but I'm sure it's nice in winter. Location is forty miles north of Jasper so be aware that you will have that drive back and forth if Jasper is your trips focus, of course it is thru the mountains and valleys. Be sure to go to the hot springs at Miette.

Room Tip: Since we are a couple we stayed in a single room w/ balcony and a view of the valley. Cabins are al...
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  • Stayed: August 2011, traveled as a couple
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Thank ItstimeHouston_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2011

very nice hotel, we arrived and had to make reservation to eat dinner, the wait was 1.5 hours, did not understand this as the restaurant had quite a few empty tables. Dinner was excellent, Disappointed with the continental breakfast that was $12 per person.

  • Stayed: September 2011, traveled as a couple
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Thank glensue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2011

Nice, clean, excellent service. Restaurant is great (though not easy to feed a large group at once). The chalet was clean and roomy. No TV was actually a boon. Overall, almost perfect.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
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Thank wa6709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2011

Stayed at the Overlander for a one-night stay in August 2011. We were a party of seven (four adults, three children) and we split up between two cabin rooms, located in separate "four-plexs," separate by a lawn between units. The hotel is located just north of the entrance to Jasper National Park, on Hwy. 16. If you read this site or their website, you'll know that you are about 35 minutes from Jasper proper, so set your expectations accordingly. We had read that the road between Jasper and the Overlander was particularly picturesque and great for wildlife sightings, which was the primary reason we chose to stay here rather than down in Jasper for a second night. We were disappointed in this regard, as Hwy. 16 -- while picturesque -- is a very busy road, with an incredible volume of truck traffic. While we did see mountain sheep along the road, we were rather shocked, as they were certainly used to the traffic. Any other wildlife, however, was obviously staying very far away from the road, clearly scared away by the constant rumble of trucks.

The hotel is located on a hillside, above the highway. It is a very nice setting, with excellent views. Check-in was okay -- staff was not very helpful, but fine. We asked about making reservations for dinner. We asked for 6:30pm; she said we could do 6:00 or 7:30pm. Assuming they were already booked, we chose 6:00pm. As we were in the lobby a short while later, another group came in and they were offered 6:30pm. A minor point, but noted. As it was, we were the only people in the restaurant until that other -- later -- group arrived at 6:30pm. I'll write a separate review, but the restaurant is way overhyped. It is the only choice for food, short of driving north into Hinton. Based on reviews, I'd expected more. As it was, the food was extremely average and EXTREMELY overpriced. We have laughed several times, as after we ordered, the waitress came back saying she had to amend one of our orders. She said they had four baked potatoes available, and five of us had ordered this side. We're still a bit confused how a restaurant can have only four potatoes, especially for the first seating of the night. Anyway, I digress...

The best part of our visit was the cabins. They are located in four-plexs and were very nice. A small entry area (looks like a former porch) as you enter, with a large, nicely fitted bathroom attached. The bedroom contains two queen beds and gas fireplace. Everything was very clean and comfortable. On the downside...the noise. The cabin had a beautiful view from the cliff across the valley, with large trees all around. That view was betrayed by the constant noise from the highway below -- you couldn't see it, but man could you hear it. Again, it was a very warm day and night, so we had to open windows to cool the room off. With the windows open, the noise was almost unbearable. We finally were forced to close the front and bathroom windows -- closest to the highway -- and left only the bedroom window open (on the side) but the noise was still very loud. While we hoped the truck traffic would subside over time, it was all but constant all night. A big detractor for this hotel.

Other comments: The hotel advertises wi-fi in the main building, but it was not working. When I asked at the front desk, I was told it "might be working, but we have router problems a lot." Also, having read about all the wildlife in the area (which is also heavily touted on the Overlander website) we asked about a walking/hiking trail in the area. The clerk gave us a very detailed map and off we went. Even with the map, we were not sure we were on the right trail, as it was overgrown and even a little scary. It did finally meet with a road and a heavily used ATV trail, but it was not an enjoyable hike (compared to the myriad of well marked and cleared trails we encountered elsewhere across Alberta). We also saw absolutely no wildlife. At dawn the next day, I got up and walked that trail again, in hopes of seeing wildlife; again, nothing. On my way back, I noted a wooden archway across from a barn in a field behind the cabins -- it was marked "Wildlife Trail" or "Walking Trail." I tentatively following the path emerging from below the arch, and it led through the woods behind the complex to the entrance to a wildlife preserve. After entering another gate, there was a beautifully maintained and very well marked trail through the woods. There was even a nice bench for sitting and looking out across the valley. While I encountered no wildlife (the highway is very close to this trail, and the noise I'm sure scares away the animals), the trail was beauitful and exactly what we'd been looking for the night before. Why the hotel recommends the latter and doesn't even mention this well-marked hiking trail, I cannot fathom.

To sum up, if you want to be close to Hinton and want a great view AND can sleep through a lot of noise, then the Overlander is a good choice. Otherwise, I cannot recommend it.

Room Tip: Avoid the cabin rooms and lodge rooms, which overlook the highway.
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  • Stayed: August 2011, traveled with family
    • Value
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1  Thank NellieVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2011

I got married there. I was told they would take care of everything, the decorating. My mom was the one who did all the decorating! Wedding was at 2 and she forced staff to get chairs out because it was already 1!!! The staff was snotty, they went through 3 staff in the wedding corrodinater department. So every one said a different thing! I was looking forward to a stress free day and there was one thing after another kept going wrong.
They said they would play music for me to go down the isle. Just had to press a button, they played the wrong song and couldnt hear it!! We paid for a private fuction and they rented out rooms to strangers so then we had to end music at 10. They barely let us have our first dance!!!!
I was extremly dissapointed on my special day that was suposed to be "stress free". The guy that i delt with in the end, jason was a lier rude and extremly unprofessional.
I will howevr say. The food was awesome!! And the veiw was amazing.
But dont think we got what we paid for.


For anyone planning to get married there. Good luck!! Dont do it.

  • Stayed: August 2011
    • Value
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7  Thank titoandlola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Overlander Mountain Lodge

Address: 27010 Highway 16, Jasper, Jasper National Park, Alberta T7V 1X5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant
Hotel Style:
Ranked #4 of 21 Specialty Lodging in Jasper
Price Range: $106 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Overlander Mountain Lodge 3*
Number of rooms: 34
Official Description (provided by the hotel):
Nestled at the edge of Jasper National Park, 50 km outside Jasper Town-site, overlooking the majestic Rocky Mountains, sits the Overlander Mountain Lodge. This jewel in the Canadian Rockies offers spectacular views, gourmet dining and ultra comfortable lodging. Warm hospitality and a casual yet cozy atmosphere are combined here in a mountain setting of unique natural beauty. Our chalet vacation rentals can serve as your home away from home while exploring all the park has to offer.The Overlander Mountain Lodge provides a variety of accommodation for the perfect Mountain Getaway, where televisions and telephones have been excluded to ensure a peaceful and relaxing stay. When it is time to celebrate, look no further than this cozy Rocky Mountain retreat as an ideal setting for social gatherings, weddings and business groups. The Overlander Mountain Lodge is committed to providing some of the best lodging, food and hospitality in the Canadian Rockies.we offer different room types from cabins to rooms with mountain views, kitchenettes and complete vacation homes. ... more   less 
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Also Known As:
Overlander Mountain Hotel Jasper National Park

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