On arrival at the hotel on 13th Sept we were greated at reception by a friendly receptionist who advised us that she had upgraded our rooms free of charge and we would be in the rooms next to the indoor pool. This pleased my friends daughter who could not wait to have a swim.
The rooms were lovely very spacious with excellent facilities from flat screen TV's to a fridge and coffee maker with comfy beds and a very clean bathroom, the only odd thing being is that the washbasin is in the main room opposite the bathroom door with only the bath/shower and toilet being in the main bathroom.... ideal for families but bear in mind if travelling with friends or work colleagues.
After going in to Jasper after dumping our cases we decided that we would eat in the hotels restaurant Shultz & Wuu Restaurant Pub that evening as we had travelled from Banff and had a long drive. To cut a long story short that decision had to be the worst we made all trip..... firstly when we entered the restaurant there was a note on the counter stating "sit yourselves" we found a table and sat down, a server appeared and filled our glasses with water and gave us some menus. We ordered after a short time and then waited 45 mins for our food, there was a table of 6 nearby who although had menus before us had only just received their food when we had finished ours. The meal was substandard, we were advised that there were no steaks which was fair enough but when my friends daughter asked for chicken bites we were told that they did not have any of those either.... my meal was wrong I ordered chicken and ribs with fries and instead got ribs and fries.... my friends fish and chips was ok but like my meal not worth the $19.95 price tag, when we asked for the desert menu as advertised on the main menu we were told that there were no deserts avaliable because they were not popular and they went off quickly, when asked if they had some ice cream we were told no. There was only the one server who looked like he had just crawled out of bed, and a chef in the kitchen. The service was dreadful and when the bill was brought over for $53.93 I placed $54.00 on the table and we left. A short time after we were in the car park area getting some items from the car and the server came out and shouted at me "that was not a tip that was an insult" and threw the 7 cents change in my hand... I did not have time to react and was so shocked that I had to sit down for a while in my room. I appreciate in Canada it is the right thing to give a 15% tip however that is for good service not for the service that we received. My friend did complain to reception and was advised that they will probably not renew the contract for the restaurant as they had other complaints, she did fill in a complaint card and has also emailed the hotels head office.
I would recommend Miss Italia in the main town - hard to find but ask the locals.
Despite the issues with the restaurant I would recommend this hotel as the rest of the service was great and the rooms clean and spacious and modern and the staff were very friendly and helpful.
- Official Description (provided by the hotel):
- Quietly nestled at the end of Jasper's main street where the mountains meet the town site, Maligne Lodge offers a relaxing haven in which guests can retreat after an adventurous day. Mornings bring the refreshing smell of crisp mountain air and evenings, the chance to relax by a crackling fire. Days, are wide open for guests to enjoy, whether on an action-packed outing on the slopes or a peaceful exploration of the landscape below. ... more less
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- Also Known As:
- Maligne Hotel Jasper
- Maligne Lodge Jasper