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“Not what you'd expect from a Fairmont”

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Fairmont Jasper Park Lodge
Ranked #7 of 17 Hotels in Jasper
GreenLeadersSilver level
Travelers Rest, South Carolina
Level 3 Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Not what you'd expect from a Fairmont”
Reviewed July 17, 2014

To be fair, we have just stayed 2 glorious nights at the Lake Louise Fairmont....expensive , yes..but top of the line in every way.
We come to the Fairmont Jasper lodge, walk in to our $470 room to fine a portable fan going, a postage size bathroom, Plugged sink, 4 working outlets, and minimal furnishings. To be fair, they did bring a power strip to the room and did fix the sink the next day. We were told that none of the units have air conditioning so we must open our windows and use the fan to circulate the air.......to say the least, it was a warm night,..
Remember for $470/ expect a little extra ... But not so.....no turn down service, no free internet and no breakfast

Room Tip: Ask what the room includes...ie, air conditioning....Internet, etc.
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Carolyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, July 21, 2014
Hello Carolyn P, thank you for providing your feedback. We're very sorry to hear about the challenges with your room, including the heat. We were experiencing very high and unseasonable temperatures which made the guest rooms much warmer than usual. We do offer complimentary wifi for our guests, and we apologize that we didn't communicate that to you while you were here. By signing up for our Fairmont President's Club, you receive free internet at any Fairmont location - this can be done online or at the Front Desk when you check in. Again, thank you for your review and we do hope to see you again in the future. Sincerely, The Fairmont Jasper Park Lodge
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Wellington Point
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 16, 2014

The hotel grounds are wonderful - but it ends there. Rooms are old and tired with paper thin walls. No aircon. Restaurant was ridiculously expensive - $27 for a hamburger. The distance from town means you have to rely on the shuttle bus which ends at 630pm. So you pay for the expensive food or go hungry.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
3 Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, July 21, 2014
Dear Gregory S,
Thank you for taking the time to review our property. We are happy you were able to enjoy our beautiful grounds, however, we are most disappointed to learn that you did not feel you received value for price for your dining experience at The Emerald Lounge. We pride ourselves on providing excellent value and service for the price and apologize you did not find this. As we believe feedback from you, our guest, provides us with the insight needed to continuously improve the products and services we offer, any specific suggestions you have that would enhance your feeling of value for the price paid we would be most appreciative. Please feel free to email us directly at JasperParkLodge@Fairmont.com. Sincerely, The Fairmont Jasper Park Lodge.
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Travelers are raving about these Jasper hotels

Level 5 Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 16, 2014 via mobile

It was hot as Alberta and BC are in the middle of a massive heat wave and forest fire. No AC but fans so a little warm but not the end of the world. Beautiful views of the lake and mountains not to mention the #4 golf course in the country - a must play. Horseback riding was great. Canoeing out on the lake. Food a bit pricey but good. All in all amazing peaceful visit without the chaos of other summer hot spots.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taco1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, July 18, 2014
Hi Taco1970, thank you for posting your comments. We're very happy to hear you enjoyed your stay with us and that you were able to golf at Canada's #1 Golf Resort. We hope to see you back again in the future. Sincerely, The Fairmont Jasper Park Lodge
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Salem, Indiana
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 16, 2014

The lodge is some distance from the town of Jasper. If you plan to use the amenities, it's a great place! If you are out adventuring and will only sleep there, choose another option.
Plan to use the shuttle!

  • Stayed July 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank travelmonster51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, July 18, 2014
Hello travelmonster51, thank you for your comments. You're right, we have many amenities for our guests, from canoeing and horseback riding to mountain biking and golfing at Canada's #1 Golf Resort. We hope you and your friends were able to experience some of them! Sincerely, The Fairmont Jasper Park Lodge
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Antigonish, Nova Scotia, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 16, 2014 via mobile

Just spent 2 nights at JPL. It was a last minute booking as we could not get to Banff due to road closures, so I did not get to do my usual research prior to booking. We had a lake view junior suite. Pros: gorgeous grounds and surroundings, quiet location away from town (but only a quick drive into Jasper), awesome outdoor pool, clean rooms and comfy beds, reception, bell and valet services were great. Cons: no AC...I don't think it normally would have been a problem but it was unusually hot the 2 days we were there. Also, housekeeping missed a couple of things when cleaning our room (soiled sheet on one of the beds). Overall it was a nice stay, but I am not sure I would choose again as it is quite pricy for our usual vacation budget.

Stayed July 2014
Helpful?
2 Thank Jody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, July 18, 2014
Hi Jody M, thank you for your review. We're sorry to hear that you weren't able to make it to Banff, but very happy that you decided to stay with us! It sounds like you enjoyed the two days you spent here. You're right - we experienced unseasonably high temperatures last week so the rooms were warmer than normal. Please accept our apologies for the housekeeping issues - your comment has been passed on to our Operations team. Sincerely, The Fairmont Jasper Park Lodge
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Ottawa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 16, 2014

Worst experience ever had in a Canadian hotel. Our room was 27C all night long even with the windows open when it was 12C outside. Heating system was not able to be controlled in the hallway. Dirty dishes in hallway for over 20hrs. Could not sleep in room and had to cut holiday short and leave hotel.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
3 Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, July 18, 2014
Hi Robin M, thank you for posting your feedback. We are so sorry to hear about your experience while you stayed with us. We have been experiencing unseasonably high temperatures this summer, and we apologize for the extreme heat in your room. There is, however, no excuse for the dishes in the hallway, and your comments have been passed on to our operations team. Sincerely, The Fairmont Jasper Park Lodge
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Edmonton, Canada
Level 5 Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 16, 2014

The Fairmont Jasper Park Lodge is located in the Jasper National Park in Jasper Alberta.This is a different hotel. There is the main lodge where you will find the restaurants, ballrooms,spa/fitness centre, some shops and access to the heated ,outdoor pool (having stayed at the JPL in March, it is pretty neat to swim while the snow is falling !).
The cabins (or rooms) surround the main Lodge. We had a king size,non smoking bedroom.
This is a Fairmont hotel so needless to say, the room was very clean, the bed comfortable and the service simply awesome.
The cabins were build many years ago so if you are looking for a modern looking room, you won't find it there (no A/C in our room but we didn't need it even if the daytime temperatures were in the 30C during our stay, they would fall to 10C overnight)
What makes the JPL so special are the surroundings. You are in the middle of a National Park ! You can observe the wildlife, walk around the Lake Beauvert. There is also a golf course. So many things to do.
The town of Jasper is only a 5 minutes drive from the JPL.
We spent a weekend with some friends. There were also a lot of families with young children.
We plan to go back next winter.
It is now our favourite place to stay in Jasper.

  • Stayed July 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charlotterusse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontJPL, Manager at Fairmont Jasper Park Lodge, responded to this review, July 18, 2014
Hi charlotterusse1 - thank you for sharing your comments. We're thrilled to hear that we are now your favourite place to stay in Jasper! Summer is a beautiful time to visit, as is fall, winter and spring. We look forward to welcoming you back soon! Sincerely, The Fairmont Jasper Park Lodge
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Additional Information about Fairmont Jasper Park Lodge

Property: Fairmont Jasper Park Lodge
Address: Old Lodge Road Jasper, Jasper, Jasper National Park, Alberta T0E 1E0, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park > Jasper
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Jasper
#4 Business Hotel in Jasper
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Fairmont Jasper Park Lodge 4*
Number of rooms: 446
Official Description (provided by the hotel):
Surrounded by snow-capped peaks and sparkling lakes, The Fairmont Jasper Park Lodge welcomes you to the Grand Rocky Mountain Lodge Experience. The charming cabins and rustic elegance make it the embodiment of peace, tranquility and natural beauty. Enjoy great golf, a luxury Spa, spectacular outdoor adventure opportunities, uncrowded ski slopes and fine cuisine at The Fairmont Jasper Park Lodge. ... more   less 
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Also Known As:
Fairmont Jasper Park Hotel Jasper
Jasper Park Lodge
Fairmont Jasper Park Lodge Jasper
Jasper Fairmont

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