We are fortunate to travel the world and in the last three or four years have stayed at the St. Regis Bora Bora, Intercontinental Bali, Intercontinental Tahiti, Park Tower Beunos Aires, Le Meridien Limassol,Cyprus and Hotel Grand Bretagne Athens. As an Albertan I am totally embarrassed by the fact that Fairmont continues to associate itself with this property. Given the fact that chains are contracted by property owners (in this case, the Ontario Municipal Employees Retirement System) to run specific resorts I am going to break this into two parts. The first dealing with Fairmont staff, the second with the property owners. We stayed at JPL from July 12 to July 15. This was our third visit to JPL in three years (company event). Five star location 2 star resort.
Overall, the staff working at JPL are hit and miss. The front end staff, the staff driving the courtesy carts to the rooms and the housekeeping staff are great. We found the first room assigned to us to be a little too close the golf club house for our liking. Teresa at the front desk did an outstanding job in getting us moved to room 427 without any problems. The guys driving the carts are good-natured and really seem to like their jobs. The ladies cleaning the rooms were fantastic as well. The restaurant staff was hit and miss. Daina served us on the patio the first day and did a great job. On the second day, however, we were served by another lady who totally dropped the ball. Although she made a point of telling people at another table how important it is to drink lots of water in the heat (it was 32 degrees celsius), our water glasses sat empty several times as she walked by with a pitcher of water. We ordered spaghetti and meat balls for our 7 year old son who like any child his age can be a picky eater. When we ordered we asked for the meat balls to be put on a side plate and for no sauce on the spaghetti. They got the side plate request correct, but there was a somewhat spicy sauce on the spaghetti and he didn't eat it. To top it off, we ordered him a small ice cream sundae with chocolate sauce. He specifically said to the server "I don't want any cherries on it, just sauce." When it was brought to the table it not only had a cherry on it, but five raspberries and another fruit on it. For a Fairmont resort there is simply no excuse for this - none whatsover.
Another example of poor service. We had an evening group dinner. Before we left for the dinner we called Royal Service and asked that ice be brought to the room before our return (there are no ice machines handy in the resort). I specifically stated that we would be out for the evening, but there is a cooler right inside the room and leave the ice bag in the cooler please and thank you. When we returned to the room we found a bag of water outside the room by the front door. Really??? How can this type of miscommunication happen????
One other note about the staff. The roads running throughout the resort are used for many purposes - walking, driving vehicles to get to parking areas, carts to drop guests off, and resort service vehicles. While the majority of staff drive with caution and respect. It is appalling to watch the speed with which a few of the staff drive. There is no need for it. Have some respect.
Now, for the part of the review dealing with the property owners. This place is a dump. The Best Western in Canmore far outrates this place. Our room this year, 427, has sliding mirrored closet doors which fall off the tracks everytime you move them. I had the same problem in another room last year. The bathroom door opens on its own unless firmly closed. These are problems that can be fixed.
What can't be fixed is the fact that this is a property which really shows its age. I know that other reviewers call it rustic. I call it an embarrassment to Alberta. The rooms are small, concrete is quite damaged (see picture). The owners can't even be bothered to install keycard systems for locks, instead using a key system. I can't think of another other major hotel that I have seen keys being used for in years.
I am sure this hotel was a gem in the 1940s and 1950s. However, we are in 2012, and this hotel needs some serious work to be called anything close to a 4 star resort.
I do see that management from the hotel reads these reviews on a regular basis. I have give my room number and dates I stayed at the hotel. You can't fix the property issues, but if you would like to discuss the appalling service issues please give me a call at your convenience.
- Official Description (provided by the hotel):
- Situated in Alberta's magnificent Jasper National Park, a UNESCO World Heritage Site, the iconic Fairmont Jasper Park Lodge resort invites you to experience our Great Canadian Lodge, surrounded by nature and abundant wildlife. Fairmont Jasper Park Lodge is a 700 acre year-round luxury mountain resort which wraps around the shores of pristine Lac Beauvert and Canada's #1 Golf Resort Course. The resort's charming village of cedar chalets and Luxury Signature Cabins, all connected by picturesque paths, offer guests unique access to explore the natural environment surrounding the resort. ... more less
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- Also Known As:
- Fairmont Jasper Park Hotel Jasper
- Jasper Park Lodge
- Fairmont Jasper Park Lodge Jasper
- Jasper Fairmont