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“Glacier View Inn”

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The Glacier View Inn
Boise, Idaho
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Glacier View Inn”
Reviewed August 31, 2013

Stayed in the Inn on August 25 and in July of 2012. There are only 32 rooms at the Inn, but the location adjacent to the Ice Fields makes it a worthwhile location. They recently updated the lobby and gift shop, but have not touched the rooms. Rooms are comfortable, but the bed on the main level needs to be replaced. The restaurant has a captive audience as it is a distance to any other place to eat. Food is decent, but the prices are extremely high. With four adults we paid $102 for breakfast with just ordering eggs, coffee and an order of toast to go with the omelets. Tip is included with your bill. Only other complaint about the Inn is the distance from the lobby to the parking lot. Be prepared to carry your luggage from the lot across a bridge and into the lobby. Would be nice if you could pull up adjacent to the lobby to make unloading easier especially in the rain.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlacierView_Manager, Hotel Sales Coordinator at The Glacier View Inn, responded to this review, September 26, 2013
Dear Bill F,

Thank you for your recent review of The Glacier View Inn. We greatly appreciate hearing from our guests as it allows us to celebrate our successes and make improvements to serve you better in the future.

I am very pleased that you enjoyed the location and comfort of your room. We are currently looking at the options for creating a separate parking lot close to the hotel for our hotel guests. It is taking some time to overcome the red tape but we are putting our best effort to service our guests better in the future. In the meantime, our guests are more than welcome to enter through the 'buses only' entrance and unload their luggage close to the lobby. Our staff can then provide directions to the overnight parking.

The Food and Beverage facilities are all owned and operated by a third party company unrelated to Brewster. I would be more than happy to provide your feedback to their management for their review.

Thank you again for your feedback and we hope to host you and your family again in the future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Calgary, Canada
1 review
Reviewed August 30, 2013

We stayed for a night with our two children at the hotel last week and we were really positively surprised. We had read very bad comments of past guests and we actually don’t understand most of them. The room was big, clean with comfortable beds. The staff was as kind as you expect from a Canadian Hotel. The restaurant had a kids menu (with around 8 different meals for them) which we really appreciated. We booked a room with views to the glacier and it was absolutely awesome. Of course, the location of the hotel is just perfect. You must take the bus to the Glacier from the hotel. I know it isn’t cheap, but you can’t expect it to be cheap when it’s located where it actually is and with no other hotels and restaurants near. I don’t think Parks of Canada would allow having more hotels in the area. I’m sure we’ll go back with our family and friends. If I had to say something negative…the breakfast in the Restaurant is expensive.

Room Tip: I would recommend other visitors to stay in the rooms with the Glacier views (the little difference...
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATPCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlacierView_Manager, Hotel Sales Coordinator at The Glacier View Inn, responded to this review, September 26, 2013
Dear ATPCalgary,

Thank you for your recent review of The Glacier View Inn. We greatly appreciate hearing from our guests as it allows us to celebrate our successes and make improvements to serve you better in the future.

I am very happy that you made the decision to stay with us. Brewster Hospitality provides the best services it can in a remote area. It can be hard for some to understand that the same luxuries they experience in urban areas are not readily available in a remote location. We are doing our best to listen to guest feedback and improve on areas where we have the authority to do so.

If you enjoyed the Ice Explorer, be sure to check out the the Glacier Skywalk opening May 2014. It is a cliff-edge walkway that leads to a glass-floored observation deck 918ft above the Sunwapta Valley.

The Food and Beverage facilities are all owned and operated by a third party company unrelated to Brewster. I would be more than happy to provide your feedback to their management for their review.

Thank you again for your feedback and we are excited to host yourself, family, and friends in the near future.

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 22, 2013

I was nervous about this hotel because of the mixed reviews. However, our stay was more than pleasant and plenty comfortable. The views are absolutely stunning and if you stay here spend the few extra bucks to have a view of the glacier!!! This was a perfect stopping point after having spent the entire day on the Icefields Parkway hiking, driving, taking photos and doing the glacier walk. Our room was large, clean and comfortable. The hotel could definitely use some updating, but nothing that ever made us feel as if the place was run down. We heeded other travelers advice by avoiding the pricey restaurant. We bought food at the Safeway in Banff and ate by our window overlooking the glaciers. One real negative for me was the large staircase to climb with our bags to get into the building. I asked at the front desk if I was parked in the right place and the employee said yes. Otherwise, would recommend this as a good stopping point before heading back to Banff or heading on to Jasper (still another 1hr. 20 mins from here).

Room Tip: Get a glacier view room!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackiesd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlacierView_Manager, Hotel Sales Coordinator at The Glacier View Inn, responded to this review, August 23, 2013
Dear Jackiesd,

Thank you for your review of Glacier View Inn. We love to hear from all our guests, especially when they had a memorable experience with us.

Please accept our apologies that you had to carry your bags up the large staircase. We do have an area right by reception where you can drive to and unload your vehicle; we just do not allow overnight parking. This comment will be passed on to the Front Desk so that they can clarify with guests that they are able to unload before climbing the staircase.

Thank you again for your review and we hope to welcome you back to the Inn should you find yourself in Jasper National Park.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 17, 2013

We had a great stay at the Glacier View. I didn't request a glacier view room, but that's what we got, so we were happy. My kids loved the loft upstairs with 2 twin beds where they could sleep. There was no air conditioning, but the weather was comfortable, so we didn't need it. Our room was clean. Wouldn't recommend eating there though. The food isn't very good and way over priced so eat before you get there. We were pleasantly surprised that they had an evening walk around the glacier which was free of charged. We really enjoyed this, and the ice walk the next morning was amazing. I would definitely stay here again.

Room Tip: Request a glacier view room.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlacierView_Manager, Hotel Sales Coordinator at The Glacier View Inn, responded to this review, August 30, 2013
Dear Susan S,

We do thank you for your review. We are pleased that you and your family enjoyed the complimentary upgrade to a glacier view room and the evening glacier walk.

As the food and beverage facilities located at Glacier View Inn are not owned or operated by Brewster Hospitality, I would be more than happy to pass on your comments regarding outstanding service and Asian cuisine to their Management for their review.

Thank you for your business and loyalty. We look forward to welcoming you back soon.

Sincerely,
Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 6 Contributor
187 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed August 14, 2013

The hotel is old and there is nothing cozy or memorable about it. Dirty elevator takes you up to an old-fashion carpeted hallway and your room. The rooms are spacious and good for families (ours had a loft with a queen size bed and two twin beds on the main level), the windows open to let in some of the wonderful mountain air, so that's a plus. The good things end here. The restaurant serves awful overpriced food and breakfast doesn't even come with toast. Eggs benedict are terrible - stay away. This however is the only hotel in the immediate vicinity of Columbia Icefields, so if you want to spend the night here you have no choice. If you have time, you're better off staying in Jasper and making a day trip to the Icefields.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lmitravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlacierView_Manager, Hotel Sales Coordinator at The Glacier View Inn, responded to this review, August 23, 2013
Dear lmitravel,

Thank you for taking the time to review Glacier View Inn.

Please accept our apologies that you were not satisfied with your experience at our Inn. We are pleased that you enjoyed your loft room and the fresh mountain air.

As the food and beverage facilities are not owned or operated by Brewster Hospitality, I would be more than happy to pass on your comments regarding the expensive pricing and food quality to their management for their review.

Please be assured that I have shared your comments with our Operating Directors. I hope you feel confident that we have heard your concerns and have taken action to improve our operations.

Thank you again for your feedback,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon Hills,
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 13, 2013

We visit the Canadian Rockies every year because Illinois is so flat! The last time we stayed at the Inn was in 2000 for a family reunion and probably stayed there a few times before that going back to 1978. We had a wonderful experience again this year for the three nights we stayed at the Inn. Yes, everything (food, lodging) is expensive, but not more than the nearest competition (Sunwapta Falls and The Crossing), or any other lodge or lodge restaurant (Emerald Lake, Num-Ti-Ja, Deer Lodge in Lake Louise) and certainly not more than the Chateau Lake Louise, Banff Springs, Post Hotel, etc. I'd give the food at Sunwapta a slight edge, but the lodging here is best. The Crossings doesn't compare in any way to either establishment. We always book the glacier view rooms, so we can't attest to the noisy generator complained about for the rooms on the backside of the building as mentioned in other reviews. We did have a room adjacent to the elevator and the noisy corridor door complained about in other reviews didn't bother us at all. The staff of both the hotel and the restaurant (different owners) were very friendly and provided excellent service.

With our prior knowledge about the area, we packed in our own snack lunches (canned tuna salad, crackers and fruit) to offset the prices of lunches. The last time we purchased lunch at Sunwapta, it amounted to about $45 (for sandwich and soup for two)! The prices for breakfast and dinner were more reasonable so we did have breakfast and dinner in the restaurant and sampled the oriental dishes as suggested in other reviews. The food was delicious. We observed others presented with a more western cuisine which looked delicious also. We never did sample the western world dinners because the oriental fare was so good! Breakfast was good also and that had more western world selection. The fruit served with breakfast was as fresh and good as we get at Lake O'Hara. I imagine those with axes to grind have more a problem with the prices rather than the quality of the food. Maybe some day they'll have a McDonald's there for those folks.

There is no doubt that we will return and stay at the Inn again; probably in 2015 to take in the new Glacier Walk and the remodeled Icefields exhibit which were under construction this year. It was startling to stand by Lake Sunwapta and see a construction crane on the road in the distance and to encounter a stop light on the Icefields Parkway! The old Icefields exhibit in the Parks building was exceptional and I missed looking at it again this year, but the new one just has to be better....doesn't it! Maybe our next stay will sample the restaurant's western fare for dinner.

Reluctantly, because I know this may upset some people, I have to mention that our room had numerous visits from a friendly critter (field mouse) the second night we were there. We reported it and were offered a complimentary dinner and a different room, both of which we declined. Meanwhile steps were taken by the staff to catch the critter. We declined a new room because this wasn't anything new to us. It sure was less frightening than watching a bear right outside our window demolish three walls of a garbage shed at the Best Western in Rogers Pass! The fourth wall was a sturdy metal door and was still standing when the bear left! Or.....the numerous critters we have encountered inside or outside the Lodge and cabins at Lake O'Hara over the years. We have learned to just report things and the staffs calmly take appropriate steps. Come on, I have to think that buildings look like an Oasis to an animal! Why wouldn't they want to be part of the clientele? Sorry for the mouse, but I did feel better when I heard the trap snap shut. Part of the experience of the Parks is learning to coexist with the animals, so we shouldn't be surprised when we are put on notice by one. Unfortunately, they are usually the losers as was the case with this mouse. Okay, enough for my soapbox. This from someone just as afraid of a mouse as a bear!

Since our last visit to the toe of the glacier, it has receded down one ridge and partway up another. The toe is in terrible condition: I have never seen it look in such poor condition, even during the really hot years when we have retreated to the Icefields to escape the heat of the lower valleys. This was fascinating to me. I show a slideshow of the recession of this glacier as part of an erosion unit for 4th graders, and this year will focus on condition of the toe. I also found a trail through the rubble in front of the toe, leading all the way back to the highway! This and walking the different deltas on the lake garnered more pictures for the erosion slideshow. And.... these new discoveries came after visiting the Icefields at least 10 times! Everything turned out so much better than we anticipated. We opted to not take the bus trip onto the glacier since we have done that a few times already and that doesn't show change as much as the toe and the recession.

One last thing. My hats off to the management of the Lodge as they seem to respond to each and every review posted here. Thanks for a wonderful three days and nights.

Room Tip: Maybe there is a swimming pool and/or Fitness Center. Why would you need one? You get enough exercis...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlacierView_Manager, Hotel Sales Coordinator at The Glacier View Inn, responded to this review, August 23, 2013
Dear Chris H.

Thank you for your review and loyalty. You do a wonderful job addressing areas past reviewers were not pleased about and making suggestions on how to overcome them to enhance your overall experience. Coming prepared is the best thing you can do when checking into an Inn in a remote location. Packing lunches and snacks is the perfect way to save on cost and booking a Glacier View room can be quieter and provide better views.

As you mentioned, the Icefields Exhibit is currently under construction but will reopen for Summer 2014. It will definitely be better than before (take a look at the renovations done to the Cave and Basin in Banff as an example).

As for this little critter that made an appearance in your room - I must say, I am happy to hear it was just a little mouse and not a bear! You are spot on with recognizing that these critters find our Inn a perfect oasis, equipped with free food! Should anything like this occur during a stay our hotel staff will do everything possible to rectify the situation.

You have captured the receding glacier perfectly. Global warming is affecting the rate of the melt and the glacier's edge is receding faster than it was 50 years ago. For visitors who have not been on the Columbia Icefield's Tour it is a great experience to be able to stand on the Athabasca Glacier and learn about the history and present-day information about the Icefield.

Thank you again for your review,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level 5 Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 9, 2013

Hotel was generally in a run down condition. Obviously the owners are taking advantage of being the only hotel in this location and are charging too much for what you get. The restaurant was also excessively expensive as was the the cafeteria.

Better to save your money and to stay in Jasper which is only an hour further on.

The icefield tour was also a big disppointment since it was not a tour of the icefields but of the Athabaska glacier which is a sad reminder that it used to be glacier

Room Tip: Stay in Jasper
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TorontoWallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlacierView_Manager, Hotel Sales Coordinator at The Glacier View Inn, responded to this review, August 23, 2013
Dear TorontoWallace,

Thank you for taking the time to write a review of Glacier View Inn. Please accept our sincerest apologies that you did not enjoy your stay with us.

You are right in saying that our rates are more expensive than what you would find in Jasper, however we are located in a remote area and all our power comes from generators. Our operating costs are more than they would be if we were located in a city, therefore our rates are higher. At Glacier View Inn you are paying to sleep in a beautiful and serene area surrounded by Glaciers and priceless views.

The Columbia Icefield's spans 215 square kilometres and is the largest body of ice in the Rocky Mountains. In some areas, the thickness of the ice reaches 1200ft deep. The melt from these glaciers feed 3 of the world's major oceans: Arctic, Pacific, and the Atlantic. The Athabasca Glacier alone is 6 square kilometres and has an ice depth of up to 1000ft. I would definitely say that it is still a glacier.

Thank you for bringing up the location of the tour. Like you said, the tour is only on the Athabasca Glacier. One thing to remember about glaciers is that they are constantly moving and changing. In order to keep our visitors safe, we can only take you so far out on the glacier. Our goal is to allow our guests the opportunity to safely walk on a glacier and learn the history of the Columbia Icefield.

Thank you again for your feedback and business,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Glacier View Inn

Property: The Glacier View Inn
Address: Highway #93 North | Icefields Parkway, Jasper National Park, Alberta T1L 1J3, Canada (Formerly Columbia Icefield Chalet)
Location: Canada > Alberta > Canadian Rockies > Jasper National Park
Amenities:
Free Parking Restaurant
Hotel Style:
Ranked #20 of 22 Hotels in Jasper National Park
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Glacier View Inn 3*
Number of rooms: 32
Official Description (provided by the hotel):
The Glacier View Inn is a model of environmentally sensitive design, built to incorporate the pristine environment that it surrounds. There are 32 guest rooms - most have at least two queen beds and a loft. All are well appointed, with satellite TV, and direct dial phones. Many rooms offer spectacular views of surrounding mountains and glaciers but you should make sure to request a room with a view early as these are the first to go. Most rooms are well suited for families needing more space than a conventional hotel room, as well as traditional sized rooms for couples or individuals. Open April through October. ... more   less 
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Also Known As:
The Glacier View Hotel Banff National Park
Glacier View Hotel

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