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“Resort? Disappointed!”

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Sunwapta Falls Rocky Mountain Lodge
Certificate of Excellence
Reviewed August 16, 2007

The nearby area is beautiful, but were disappointed with this place. It is not a resort in what an experienced traveler would expect. It is more like a budget motel. The location is right on a highway- like a truck stop. Although clean, the rooms are small, stuffy and hot. We arrived in the early evening and our room was not available. When finally assigned a room, it was not acceptable for our family of four. We waited in line to talk with the front desk representative and overheard other guest complaining about their previous night being loud and hot. Excuses were made, but no acceptable solution was offered. We decided not to stay there, politely told the representative of such, and left. A few weeks later, we noticed they charged us $196 USD for not staying there! Resolution is still pending.
I would not stay here - even once. All in all, there are several other locations that have better accommodations, service, and value. I'd recommend to others looking for a place, especially a "resort", to keep looking.

  • Stayed: July 2007, traveled with family
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4  Thank HighballColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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621 - 627 of 712 reviews

Reviewed September 15, 2006

We stayed at Sunwapta Falls Resort in August. We were very disappointed with the shabby chalet type rooms. They are definately due a refurbish. However the restaurant, staff and food were great. Also one of the best gift shops around. Best bit about the stay was we saw a bear. As for the title Resort, this may be a slight exaggeration as all we found was a run down play area.

  • Stayed: August 2006, traveled with family
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2  Thank sugababes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2006

With 4 of us travelling, we booked a Sunwapta Suite - a Hideaway and a Rocky Mountain double with a connecting door.
The rooms were large enough, clean and cosy; the staff friendly, polite and efficient; and the food excellent.
Like everywhere in the Rockies in August, it was a little more expensive than we would have liked, but well worth it.

  • Stayed: August 2006, traveled with family
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2  Thank Netball_Chicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2006

This is a beautiful location, convenient to the Columbia Ice Fields and Jasper. While we were there, people were constantly being turned away because there were no vacancies. But, frankly, we were disappointed. First, there were the pipes... When the adjoining cabin flushed the toilet in the middle of the night, I sat up in bed startled by the sudden noise. We discovered that it was morning by the sounds of the sink and the shower next door. Second, the staff were "snippy." There's no other description. It was clear that we were lucky to stay there -- not that they were lucky to have us. The breakfast was outrageously expensive, but their pina colada muffins were excellent. The shower was wonderful and powerful, but went cold on me for a moment. And, some small things: no hair drier or clock in the room; towels were thin. The setting is very nice -- an evening stroll by the falls is valuable. If it weren't for the setting, there'd be no reason to stay there.

  • Stayed: August 2006, traveled as a couple
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3  Thank Silbermanlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2006

Stayed here for two nights in the Rocky Mountain Double. The rooms were clean, pleasant and comfortable with a fridge included. We found the staff to be very helpful and pleasant and numerous people keeping the surrounding areas clean and neat. The only downfall is the fact that it is half an hour at least outside Jasper but if you don't mind then it is the place for you.

5  Thank irishgal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Vancouver B.C.
19
Reviewed October 2, 2005

This place is a charming and rustic motel located centrally on the Jasper Banff parkway allowing for lots of daytime exploring.

Staff are great and our "fireboy" the guy who comes and lights the fire for you (no charge for firewood - but leave the guy a tip)he was great as were other staff - including the fellow at the desk who ran out at 6:30 in the morning to help us scrape of the first hints of frost.

We had only two issues with this place - on night one we had a group (3 or 4) talkers in the adjoining room (with paper thin wall separating us) - they were reasonable and chatted and laughed till 1:30 in the morning when we finally had enough and had to yell through he wall for them to go to bed. Night two was as peacefull as we had expected even with guests in the adjoining room.

The evening meal was exceptional and could have been served at any fine restaraunt. However, breakfast was an embarrassment to all Canadians - considering the international guest we encountered I could not recommend they eat there in the morning! a cold "continental" ceral, muffins etc for $8.00 or a hot steamer - hard scrambled eggs, soggy hash browns? sausage and bacon. $13.00 I've had better breakfast at most B and Bs and other hotels around the world. (They have enough staff to cook fresh if they tried)

Rates are fine - its a national park - nothing is cheap!

  • Stayed: September 2005
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9  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2005

There are good points about this place, but I'm afraid the overall impression is going to be disappointment. For the sky high price you're paying, it just doesn't cut it. The main positive point is the staff: from the front desk guy to the waiters and waitresses at breakfast, the young staff from various countries and backgrounds were friendly and helpful. But everything else is a letdown. Our log-cabin style room was average, but the bathroom was dreadful: a basic showerhead from which the spray was so fine it felt like it was cutting into your back, and a flimsy nylon curtain which was sucked into the spray, forcing you to push it off your body as you showered. The walls were clad in a plastic material. Too fussy? I wouldn't be if it was a cheap place, but we were paying more than $180 per night plus tax. No reduction for early booking, no breakfast included despite the fact you had no option of going anywhere else, very basic TV although there was nothing to do after dark, no view, and no fireplace in our room: I wonder what people lucky enough to have one of those were paying. I see the management reads these reviews, but I don't see anything other than rebuttal of points raised: how about an occasional "fair point, we'll do something about that"? You can argue that it's a hotel in a wilderness setting for a different kind of holiday, but that's not an excuse for charging Hilton prices for cheap fitments and no extras.

  • Stayed: August 2005
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1  Thank Scot_Wha's_Away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunwapta Falls Rocky Mountain Lodge

Address: Hwy. 93, Icefields Parkway | Box 97, Jasper National Park, Alberta T0E 1E0, Canada (Formerly Sunwapta Falls Resort)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park
Amenities:
Free Parking Kitchenette Restaurant Suites
Hotel Style:
#5 Family Hotel in Jasper National Park
#5 Romantic Hotel in Jasper National Park
Price Range: $178 - $888 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sunwapta Falls Rocky Mountain Lodge 2*
Number of rooms: 53
Official Description (provided by the hotel):
4-time recipient of TripAdvisor's Certificate of Excellence, Sunwapta Falls Rocky Mountain Lodge is an ideal choice if you're looking to unplug from the hectic pace of regular life. Here you will find yourself surrounded by nature with the most warm, caring and wonderful staff you are likely to find on your travels in Canada. We’re only open from mid-May to early October. We operate at 98% occupancy and sell out fast, so book early on Facebook at SunwaptaFalls or sign up for exclusive offers on our website. Entirely committed to ensuring you have the best experience possible in Jasper, we provide private consultations and create custom sightseeing guides, activity bookings and if you like, full meal packages. Leave your Jasper planning to our expert staff, so you can enjoy the company of the loved ones you are travelling with while taking in the best Jasper has to offer. Most often chosen for our location, the lodge is a scenic 45-minute drive south of downtown Jasper and a 45 minute equally stunning drive to the Columbia Icefields. Our cabin-style accommodation is nestled in the forest between mountains and lakes with just a short walk to the beautiful Sunwapta Falls and other local hikes. In the evenings its just us, the stars, the sound of the falls and the scent of wood burning as it crackles in our many fireplaces. Our Certificate of Excellence awarded restaurant provides unbelievable casual fine dining in the charming ambience of our heritage lodge. In the morning we offer full mountain breakfasts from 7am and healthy options to take on your day of sightseeing. See you in the Rockies! ... more   less 
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Also Known As:
Sunwapta Falls Rocky Mountain Hotel Jasper
Sunwapta Falls Hotel
Hotel Sunwapta Falls

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