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“a wonderful experiance we will never forget.” 5 of 5 bubbles
Review of Sunwapta Falls Rocky Mountain Lodge

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Sunwapta Falls Rocky Mountain Lodge
Stevenage, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“a wonderful experiance we will never forget.”
5 of 5 bubbles Reviewed August 2, 2011

A warm welcome on arrival, personally escorted to our lodge, lodge was spotless and one of the most comfortable beds we have ever slept in away from home. Staff very helpful and informative. excellent restaurant service and food to match. A log fire is a must for the full experiance.

  • Stayed July 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank martin190726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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593 reviews from our community

Traveler rating
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    89
    31
    26
See reviews for
148
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Calgary
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 30, 2011

We visited Jasper for two nights and since we were visiting the Columbia Icefield on the way back to Calgary, we stayed for a night at Sunwapta. We purchased the romance package which included a bottle of sparkling wine (my favorite brand no less) in the cabin on arrival, $60 restaurant credit for dinner, full buffet breakfast and accommodation in a cabin with a fireplace. The staff in the resort were all great and the surroundings were beautiful. Having someone walk you to your room and to light a fire for you were very welcome perks. It was a great ending to our vacation.

Room Tip: The rooms are small but well equipped and the beds are comfortable.
See more room tips
  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CalgaryPennypen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
113 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed July 29, 2011

The hotel's location is along the Icefields Parkway, midway between all the attractions. It is rather remote compared to all the town hotels and pleasantly away from the crowds. The service is excellent, the beds comfortable and clean. They also have a lovely fireplace service where the staff will light a real wood fire in the fireplace for you upon request.

  • Stayed July 2011, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SingaporeSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcorlett, Director of Sales at Sunwapta Falls Rocky Mountain Lodge, responded to this review, July 30, 2011
Hi SingaporeSnow!

Thanks for taking time out to leave a review for the TripAdvisor community! Thanks too for choosing us and recommending our property:)

I think you've summarized the few reasons why people choose us and enjoy it: location (the experience of being out of town, and the convenience for sightseeing attractions), the comfort (rooms and beds), and best of all the service!

I also want to take this opportunity to let the TripAdvisor community know that we take all comments seriously have made changes based on reviews. Also, we like a full spectrum of reviewers to leave comments and for this reason, I encourage ALL of our guests to leave TripAdvisor reviews.

Most recently we have taken the advice of our guests regarding the 'Resort' part of our name (see comments below and my responses). WE HAVE NOW CHANGED OUR NAME! While Sunwapta Falls Resort will co-exist for the remainder of our season in order to prevent confusion with current bookings, we are now officially:

Sunwapta Falls Rocky Mountain Lodge

We are excited about the change and hope you are too. We feel that it aligns more accurately with who we are and what we do, and feel it will help set the right kind of expectations for future guests.

Thanks again SingaporeSnow, and if anyone should wish to contact us, please don't hesitate!

Ph: 1-888-828-5777 / 1-780-852-4852
e: info@sunwapta.com
Find us on Facebook too!

All the best,

Matthew Corlett
Director of Sales
Sunwapta Falls Rocky Mountain Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta, Canada
Level Contributor
149 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed July 28, 2011

It was lovely to have a small sundeck and be able to spread outdoors from our room. Great to be off a main street like many hotels. We saw a bear just before we checked in.
Andrea, from Australia, was an extremely pleasant and helpful receptionist.
We will be back any time we are in the area. Stayed there a few years back and it is still great.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eve_Delta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcorlett, Director of Sales at Sunwapta Falls Rocky Mountain Lodge, responded to this review, July 30, 2011
Hi Eve_Delta!

Thanks for choosing to stay with us AGAIN, and thanks for leaving a review on TripAdvisor.

I especially love the title. It really captures what Sunwapta is like. We are 53km south of Jasper, so the only thing beside us is Nature. It's a privilege to be here, and a real pleasure to be able to share it with visitors to the Park.

Andrea is awesome! The other front desk staff, Mick (also Aussie), Lauren, Joey, and our Front Desk Manager, Laura are equally great. Full credit goes to Laura for hiring such exceptional people once again! Andrea was pretty impressed she got a personal mention on TripAdvisor! Big smiles:)

Readers: we have some rooms with balconies, some without. Be sure to give us a call to find out more! It would be our pleasure to make sure you get the room that works best for you and your loved ones you're traveling with.

Ph: 1-888-828-5777 / 780-852-4852
e: info@sunwapta.com

We are on Facebook too! Feel free to contact us through there.

Thanks again!

Matthew Corlett
Director of Sales
Sunwapta Falls Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed July 27, 2011

This place was unreal......from the staff to the lighting the fireplace for you. They made our anniversary weekend something really special. We stayed in one of the cabin rooms and did one of the driving tours that the front desk provided us with. Thanks a bunch and we will definately be back again.

Room Tip: Ask for one of the cabins.........they are unreal
See more room tips
  • Stayed June 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KeibelKrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mcorlett, Director of Sales at Sunwapta Falls Rocky Mountain Lodge, responded to this review, July 30, 2011
Hi KeibelKrew!

Congrats on your Anniversary and thanks very much for choosing us to help celebrate the occasion :)

I just wanted to leave a quick response on behalf of all of us at Sunwapta. I read over reviews with staff and everyone was so happy with yours! We're really proud that we were able to help make your anniversary memorable:). Thanks for sharing, it means a lot to us.

For the readers, give us a call or email us for your free copies of our self-drive itineraries mentioned in the review. Of course, it's better once you're here and we can sit with you and discuss your daily plans, book activities at a discount etc:)

Ph: 1-888-828-5777 / 1-780-852-4852
e: info@sunwapta.com

We're looking forward to helping you with your Rocky Mountain vacation planning!

Matthew Corlett
Director of Sales
Sunwapta Falls Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed July 22, 2011

Having read several controverse reviews about this resort in advance, we have been positively surprised by it.
Staff is very nice and already talked to us lots about the park, sightseeing etc. even at check-in.
The room itself is located in a cabin-style wooden bungalow (not a trailer like mentioned in some other reviews here...) which is been shared by 4 rooms.
Unfortunately, we got quite loud neighbours creating noise even after 11pm. That's why we went to the hotel's staff again which then successfully talked to them.

However, walls seem to be quiet thin and the water pipelines do cause quite some noise...

As there is nothing arround the resort, the only option for dinner is to use the restaurant located with the resort. It is pretty expensive and the side dishes seem to being counted by hand (we got a half of a potato - no joke!! - and after having asked for more of them, we got the other half!!)

Stayed June 2011, traveled as a couple
Helpful?
Thank reiselust_ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
70 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed July 21, 2011

The rooms here are very small but well equipped, clean and comfortable. The reception staff are very friendly and helpful. The restaurant is surprisingly good and the manager is on top of things to rectify any problems. Parking was not a problem. The location is great with the Icefields to the South and Jasper to the north.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BuckeyeNewMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunwapta Falls Rocky Mountain Lodge

Property: Sunwapta Falls Rocky Mountain Lodge
Address: Hwy. 93, Icefields Parkway | Box 97, Jasper National Park, Alberta T0E 1E0, Canada (Formerly Sunwapta Falls Resort)
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Jasper National Park
Amenities:
Business Center with Internet Access Free Parking Kitchenette Restaurant Suites
Hotel Style:
#4 Romantic Hotel in Jasper National Park
#4 Family Hotel in Jasper National Park
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Sunwapta Falls Rocky Mountain Lodge 2*
Number of rooms: 53
Official Description (provided by the hotel):
4-time recipient of TripAdvisor's Certificate of Excellence, Sunwapta Falls Rocky Mountain Lodge is an ideal choice if you're looking to unplug from the hectic pace of regular life. Here you will find yourself surrounded by nature with the most warm, caring and wonderful staff you are likely to find on your travels in Canada. We’re only open from mid-May to early October. We operate at 98% occupancy and sell out fast, so book early on Facebook at SunwaptaFalls or sign up for exclusive offers on our website. Entirely committed to ensuring you have the best experience possible in Jasper, we provide private consultations and create custom sightseeing guides, activity bookings and if you like, full meal packages. Leave your Jasper planning to our expert staff, so you can enjoy the company of the loved ones you are travelling with while taking in the best Jasper has to offer. Most often chosen for our location, the lodge is a scenic 45-minute drive south of downtown Jasper and a 45 minute equally stunning drive to the Columbia Icefields. Our cabin-style accommodation is nestled in the forest between mountains and lakes with just a short walk to the beautiful Sunwapta Falls and other local hikes. In the evenings its just us, the stars, the sound of the falls and the scent of wood burning as it crackles in our many fireplaces. Our Certificate of Excellence awarded restaurant provides unbelievable casual fine dining in the charming ambience of our heritage lodge. In the morning we offer full mountain breakfasts from 7am and healthy options to take on your day of sightseeing. See you in the Rockies! ... more   less 
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Also Known As:
Sunwapta Falls Rocky Mountain Hotel Jasper
Sunwapta Falls Hotel
Hotel Sunwapta Falls

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