We had directly reserved our cabin on the Mount Park Lodges web site in early April and had received a confirming email from email@example.com (the address listed on the site). When we arrived on Saturday, July 1st, the Canadian national holiday, the front desk insisted they had no record of our reservation. When presented with the confirmation notice, the response was a categorical "that's not from us". When requested that they remedy the situation, given that there were no rooms available in a 100 mile radius, the answer was a curt. "You can complain to the manager ... on Monday morning". After a lengthy phone debate with the manger we were finally assigned our 2 bedroom "Pioneer Cabin". Unlike the photos on the site, this "rustic" cabin, with the size and ambience of a poorer garden shed, consisted of two bedrooms roughly the size of the double beds with 9-12" clearance on the circumference. The living room was so small there was no possible way for 4 persons to congregate. The kitchenette consisting of a shelf, sink and hot plate were in a deplorable sanitary state that precluded any thought of using them. All this at a cost of well over $200.00/night.
This was not only the worst stay by orders magnitude on a 21 day holiday; it was also some of the rudest treatment I have received in 35 years of traveling.
- Official Description (provided by the hotel):
- The Pocahontas Cabins are located in a peaceful area, just 25 minutes away from the bustling town of Jasper. Next to a diversity of natural attractions and wildlife, these cabins are the perfect place to stay to experience your own mountain retreat. ... more less
- Reservation Options:
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- Also Known As:
- Pocahontas Cabins Hotel Jasper National Park
- Pocahontas Hotel Jasper National Park
- Pocahontas Cabins Jasper
- Pocahontas Alberta