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“Customer Service here is steller”

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Holiday Inn Express Grande Prairie
Ranked #7 of 24 Hotels in Grande Prairie
Certificate of Excellence
Shawnigan Lake, Canada
Level 6 Contributor
116 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 416 helpful votes
“Customer Service here is steller”
Reviewed April 12, 2013

I have stayed here twice now for business and this time I made sure to write a review.

Rooms are large, very clean and come with a microwave, fridge and coffee maker. Beds are comfortable and the daily service very good. Breakfast provided is ample, I actually like the thin crispy bacon :).
What sets this hotel apart is the steller customer service. From check in till check out they always have a smile and greeting. Front desk is always there to give directions, make sure your happy and it is just feels that they really do care that you are happy.
I stayed here for 9 nights now this year and this hotel will always be my home away from home in Grand Prairie.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quincytoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review, April 17, 2013
Thanks you for coming to stay with us at the Holiday inn Express Grande Prairie. We are extremely pleased to hear that your stay went very well. We pride ourselves on our guest’s satisfaction and would like to make everyone’s stay most excellent. We look forward to you coming to stay with us again, and we promise your stay will be as enjoyable as the first one. Thanks you again and we look forward to seeing you soon.

Nicole Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
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    4
See reviews for
43
11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 9, 2013

I stayed at holiday inn a couple weeks ago and the front desk was amazing. They were all friendly and my room was always super clean! Also, they made a cleaning schedule to accommodate the hours that i was working which is not common. The one person that sticks out in my head is laura. She was so helpful with every part of the stay. She told me what restaurants to go to always made sure i was happy and she was very, very friendly. She makes guests really feel at home and makes the experience that much more enjoyable. I will be staying at this hotel every time in grande prairie for work now specifically because of her. And to top it off, they serve pizza and drinks for free!

Room Tip: Ask for a room not by elevator
See more room tips
  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stuartt957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review, April 11, 2013
Thanks you for coming to stay with us at the Holiday inn Express Grande Prairie. We are extremely pleased to hear that your stay went very well and that Laura was so accomodating during this time. I have passed this feedback onto my team as it is always great to hear positive feedback and to celebrate it! We pride ourselves on our guest’s satisfaction and would like to make everyone’s stay most excellent. we look forward to seeing you again soon, and we promise your stay will be as enjoyable as the first one. Thanks you again and we look forward to seeing you soon.

Nicole Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 6 Contributor
157 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 18, 2013

Besides having great Front Desk people, the ambiance of the hotel was great, maybe they have a lot of happy people working there. I also, liked the layout and aesthetic appearance inside, real nice decor.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pearlieman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review, March 19, 2013
Thank you for coming to stay with us at the Holiday Inn Express Grande Prairie. We were extremely pleased to hear that your stay went very well. We pride ourselves on our guest’s satisfaction and would like to make everyone’s stay most excellent. We sincerely hope next time you are in Grande Prairie you will come and stay with us again, and we promise your stay will be as enjoyable as the first one. Thank you again and we look forward to seeing you soon.

Nicole Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wales
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed March 17, 2013

They have something better than an airport shuttle! Upon arrival you take the taxi to the hotel, go inside and they give you (or your driver) a voucher for the ride from the airport and will provide a voucher for your return trip to the airport or the bus station. I like this because I didn't have to stand out in the cold waiting for a shuttle. Great employees, facilities right up there with the best, very clean. I was impressed by the front desk. I was leaving at 445 am to take a bus north. She offered to get me some cold items to put in my fridge because I was leaving before breakfast, so I was able to board the bus with fresh coffee, milk, fruit, some yogurt and a roll. More user friendly than the other Holiday Inn in Grande Prairie. Oh, almost forgot, right next door to Mr. Mikes which is one of my favorite watering hole/pub food restaurant in Northern BC.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jetsetgypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review, March 19, 2013
Thank you for coming to stay with us at the Holiday Inn Express Grande Prairie. We were extremely pleased to hear that your stay went very well. We pride ourselves on our guest’s satisfaction and would like to make everyone’s stay most excellent. We sincerely hope next time you are in Grande Prairie you will come and stay with us again, and we promise your stay will be as enjoyable as the first one. Thank you again and we look forward to seeing you soon.

Nicole Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Canada
Level 5 Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 14, 2013

Was in Grande Prairie for an Ag Show. Check in was exceptional with a very courteous person very willing to help you in any way. When asked if I was a Priority Club member, i gave her my phone with the number in it. Her comment was I wish more people would do this! Just a quick tip for all of you business travelers out there! Not sure why Holiday Inn does not track your number in their system.... Room is a standard double which was clean and as expected from the chain. Internet was a bit different than I have seen in other hotels. It had it's own router and it's specific password. It worked well for hooking up remotely to my work computer with not much lag. Made use of the gym, which was one of the better ones that I have used lately. Didn't matter what time you went there was no one using it. Staff overall were very friendly. The only downside to this hotel is the proximity to the main roads. If you are located on an outside room facing the roads, be prepared to be woken up early in the morning. Being an oil and lumber type of town these guys get out by six am. Get a room on the inside, I am sure that you will sleep alot better! There is a number of good restaurants that are within walking distance. There is one attached and the food is good.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prairiephyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chetwynd, Canada
1 review
Reviewed March 11, 2013

where to start, the front desk are quick to help and accomidate you with any requests, But its the Breakfast room and Laverne especially that just topped my stay. Such a friendly lady and a wonderful start to my day, a lovely hot breakfast and a little sociallizing ~ felt like home. See you all again soon.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leona c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review, March 14, 2013
Thank you for coming to stay with us at the Holiday Inn Express Grande Prairie. We were extremely please to hear that your stay went very well. We pride ourselves on our guest’s satisfaction and would like to make everyone’s stay most excellent. We sincerely hope next time you are in Grande Prairie you will come and stay with us again, and we promise your stay will be as enjoyable as the first one. We have shared your comments with our management team and our employees. Thank you again and we look forward to seeing you soon.

Nicole Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hinton, Canada
1 review
Reviewed March 11, 2013

I would like to say thanks for the lovely stay. The rooms are very comfortable and the linens are soft. I would like to thank Laverne in the breakfast room for such an amazing meal and her hospitality, like home away from home.

Room Tip: I like the main floors.
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank debra v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nicoles98, General Manager at Holiday Inn Express Grande Prairie, responded to this review, March 14, 2013
Thank you for coming to stay with us at the Holiday Inn Express Grande Prairie. We were extremely please to hear that your stay went very well. We pride ourselves on our guest’s satisfaction and would like to make everyone’s stay most excellent. We sincerely hope next time you are in Grande Prairie you will come and stay with us again, and we promise your stay will be as enjoyable as the first one. We have shared your comments with our management team and our employees. Thank you again and we look forward to seeing you soon.

Nicole Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Grande Prairie

Property: Holiday Inn Express Grande Prairie
Address: 10226 117 Ave, Grande Prairie, Alberta T8V 7S5, Canada
Phone Number:
Location: Canada > Alberta > Grande Prairie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 24 Hotels in Grande Prairie
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Grande Prairie 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Grande Prairie Holiday Inn Express Hotel & Suites near YQU Airport. While lodging at our Grande Prairie hotel, you can take advantage of our ideal location near the Great Northern Casino and Muskoseepi Park. Our premium Grande Prairie hotel offers you upscale services, including a free airport taxi voucher with service to and from Grande Prairie Airport (YQU).(Must book in advance with fronmt desk) Enjoy the comfort and convenience of our choice hotel in Grande Prairie situated near many area attractions, including the Barr Community Centre, the Grand Prairie Art Gallery and the Leisure Centre, located across the street from our Grande Prairie accommodations. If shopping is your preference, the Prairie Shopping Mall has 90 specialty stores. Downtown also has many unique shops to choose from in a convenient location near our hotel in Grande Prairie. If you're in Grande Prairie on business, you will appreciate our hotel's location near companies such as Schlumberger, Halliburton, Trinidad Well Services, Formula Powell and MI Swaco, all located less than 12 kilometers from our Grande Prairie hotel. You can also enjoy our business services, like a 24-hour Business Centre, flexible meeting space, free Wi-Fi and a 24-hour coffee service. During your stay at our Grande Prairie accommodations, take a dip in the heated, indoor pool with a water slide and Jacuzzi, and enjoy a free hot breakfast every morning. Check out our Grande Prairie hotel deals and book your reservation today. ... more   less 
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Also Known As:
Holiday Inn Express Grande Prairie Hotel Grande Prairie
Holiday Inn Express Grande Prairie Alberta

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