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“Much needed respite in the middle of a move”

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Best Western Grande Prairie Hotel & Suites
Ranked #2 of 25 Hotels in Grande Prairie
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 16, 2013

The Best Western in Grande Prairie, AB was one of our favorite stops along our trip. While moving across the continent with my dog, we have had our fair share of difficult stays. This BW was a much needed respite from a long and tedious move. Even though there was a smoking area of the hotel, my mom who has asthma, had no problems staying in a pet-friendly room in the non-smoking side. Not only did the room smell free of smoke, it was clear of any hard cleaner smells as well! (Something we found common in other hotels' pet-rooms.) The staff was beyond excellent. Our arrival clerk answered all our questions, some multiple times, with a pleasant helpful attitude. She showed us on a print-out map good parks to which we could take our dog. One beautiful community park is within walking distance right across the street, and one off-leash dog park was within reasonable driving distance. We found along our entire trip, most pet-friendly rooms are usually the less desirable rooms: in or next to smoking rooms, facing dumpsters, smelling like really bad B.O. or harsh chemical cleaners, etc. This BW's pet-friendly room in which we stayed was facing a car dealership, but we were high enough and the buildings were far enough apart that one can still see out to the side (sky, trees, across the sidewalk). This was the one less-than-perfect part of our stay, but compared to all we experienced on our long trip, it was a great room with a great view (and no smell!). Plus, all the wonderful aspects of this hotel more than made up for the view. As guests who are admittedly picky, this was one of our favorite stays along our trip. Helpful staff, clean rooms, excellent breakfast all made this a much needed respite during a stressful move. I wish we could have stayed another night. Thank you, Best Western!

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Best Western
Thank Kendra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this reviewResponded September 4, 2013

We are so happy to hear that you enjoyed your stay with us!

We do try to limit our pet visitors to the first two floors so that those with allergies are not adversely affected. However, this is the only limitation we put on our pet rooms.

Also, we do shampoo the room after every pet stay to help eliminate dirt and orders for the next guest.

We hope to see you again soon!

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308 - 314 of 370 reviews

Reviewed August 8, 2013 via mobile

I spent 3 days trying to make a reservation at the hotel. I tried online, and over the phone. Finally got one through central reservation and I called the hotel directly to get my confirmation and low and behold my reservation was missing. Tried again to make the reservation but was informed "the computer isn't saving". Asked to speak with management and was told they would call me back. I was then hung up on without them taking a message. Well I hope management reads this - I went elsewhere.

Stayed: August 2013
1  Thank Casssandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this reviewResponded September 4, 2013

My apologies that you were unable to get through for a reservation. There was a period of time that the computers between systems were down and unfortunately you received the brunt of this.

I hope you will try to book with us in the future so that we can make things right.

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Reviewed July 30, 2013

comfortable bed and very helpful and polite staff. break was awesome, it was warm and not cooked in a microwave. plenty of food for all age groups and healthy choices also. check in and check out was quick and smooth.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Best Western
Thank Earl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWGP, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this reviewResponded July 31, 2013

Thank you for your kind words! We as a team are always striving to meet and exceed our guests expectations. I will be sharing your comments with our entire staff.

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Reviewed July 28, 2013

Room was great. Personnel were great. Location was great. Good breakfast. Nice decor, comfortable bed and pillows. I will definately stay at this BW when i visit Grand Prairie in the future. Thanks BW!

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Best Western
Thank Lester B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWGP, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this reviewResponded July 31, 2013

We are so happy you enjoyed your stay! We look forward to seeing you again.

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Reviewed July 14, 2013

Close to 20 rooms booked for weekend for daughters wedding. Hotel was great, rooms were great,loved the pillows and duvets,everyone liked the breakfast buffet, and every staff member I met, dealt with or passed in the hallway smiled, said hello and the front desk always asked if everthing was ok or if there was anything I needed. Would recommend this hotel to anyone and would stay here again in a heartbeat.

  • Stayed: July 2013, traveled with family
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Thank Ambury1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWGP, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this reviewResponded July 16, 2013

Thank you for your lovely comments! Our entire team strives to make each stay enjoyable and I will be sharing your comments with them all.

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Reviewed July 2, 2013

Stayed one night. Room was very clean but a little dated. Lobby had coffee. Staff were not overly friendly but efficient. Have to say though, the complimentary hot buffet breakfast was not good. If there wasn't a sign saying 'scrambled eggs', I wouldn't have known that's what they were! Shame really. Wifi was fine and good selection for TV channels. I didn't have a car and there wasn't anything close to walk to. The restaurant on site for dinner was superb.

  • Stayed: June 2013, traveled on business
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Thank SmithyAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWGP, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this reviewResponded July 4, 2013

Our hotel is 13 years old and we are constantly making improvements on our rooms and have a plan in place to have rooms totally refurbished. Perhaps you noticed our brand new carpeting? I am sorry you did not enjoy our eggs as we do receive them fresh from a local farm and take pride that they are not the generic 'eggs in a bag". Please come visit us again to give us a chance to serve you better.

Thank you for your comments!

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Reviewed June 18, 2013

A spotlessly clean and comfortable hotel with good size rooms. Staff were excellent. The restaurant on-site was well above average - we enjoyed it. I used the wifi to connect my mobile phone with no difficulty. As with many such hotels on the prairies, the hotel was surrounded by a soulless parking lot - not the most picturesque of settings - but Grande Prairie is all business, and this is a good location and a good hotel for business. A good hot breakfast was included in the tariff. Beware tea drinkers - breakfast tea was lukewarm and not good.

  • Stayed: May 2013, traveled on business
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Thank Sunshine747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBWGP, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this reviewResponded July 4, 2013

We are glad you enjoyed your stay and look forward to seeing you again soon.

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Additional Information about Best Western Grande Prairie Hotel & Suites

Address: 10745 117th Avenue, Grande Prairie, Alberta T8V 7N6, Canada
Phone Number:
Location: Canada > Alberta > Grande Prairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Grande Prairie
#1 Business Hotel in Grande Prairie
Price Range: $122 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Grande Prairie Hotel & Suites 3*
Number of rooms: 100
Official Description (provided by the hotel):
It's easy to find the perfect hotel room in Grande Prairie, Alberta with Best Western Grande Prairie Hotel & Suites. We have 100 well-appointed guest rooms on four elevator-connected floors to choose from. Whether you're planning a romantic getaway, business trip or family vacation, Best Western Grande Prairie Hotel & Suites has the right room for you. ... more   less 
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Also Known As:
Best Western Grande Prairie Hotel & Suites Alberta
Grande Prairie Best Western

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