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“Mistakes were fixed”

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Sandman Hotel Grande Prairie
Ranked #18 of 24 Hotels in Grande Prairie
Northern Alberta
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Mistakes were fixed”
4 of 5 bubbles Reviewed March 15, 2006

Upon checking in, the front desk staff said we were booked for the next weekend. This was their error. Fortunately they had a spare room and upgraded us.

When we got to the room is reeked of smoke. A call downstairs told us that we had orginally booked a smoking room. Again, their mistake. They offered to have housekeeping ozone the room.

We left for dinner and the room was better smelling on our return.

That night it was very noisy outside when the next door bar left out. A bit of an interupted sleep.

I would have to say that the staff screwed up our booking but made every effort to correct it. While things weren't 100%, I would give them another try as they were so accomodating. Their customer service made the difference.

  • Stayed February 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank NorthernAlbertaChuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
    12
    34
    34
    21
    12
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Level Contributor
135 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
4 of 5 bubbles Reviewed December 19, 2005

I had a king room, which gets called a jr suite, on the top (4th) floor. It had a fridge and microwave. The bathtub is a bit small, but that was my only concern there. The room is papered in brown; there's a mirrored closet as you first enter.

On the main floor, there's a pool and whirlpool, with a smallish fitness centre - but adequate for me - open until 10pm. I used the computer in the free business centre daily.

The Denny's restaurant attached had standard prices but disappointing service (it only had a few customers but several inattentive servers; you'd think your section was closed). Onsite, there's also a lounge with smoking. There's also an earls restaurant in the parking lot and a Wendy's across the street. I'd definitely return to this hotel.

  • Stayed December 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank ABtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed December 1, 2004

I have had the good fortune of staying at the Sandman Hotel twice in the last year.My most recent stay was in mid November 2004.The hotel is right downtown and must surely be the newest hotel in town. It is very new which is always my preference. They have a brand new Denny's restaurant attached which has reasonably priced tasty meals.

The rooms are well appointed, clean, neat and well maintained. The staff is very friendly and I even used the free business centre. I can't recommend it highly enough. It is the best place to stay in Grande Prairie.

  • Stayed January 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandman Hotel Grande Prairie

Property: Sandman Hotel Grande Prairie
Address: 9805 100 St, Grande Prairie, Alberta T8V 6X3, Canada
Location: Canada > Alberta > Grande Prairie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 24 Hotels in Grande Prairie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sandman Hotel Grande Prairie 3*
Number of rooms: 137
Official Description (provided by the hotel):
Centrally located in Downtown Grande Prairie, this Sandman location offers the ideal combination of comfort, convenience and ease. Within walking distance of City Hall, government buildings and Revolution Place, guests can experience all the sights and sounds that this peaceful town has to offer. With everything from an on-site Denny's, Shark Club Sports Bar & Grill and Bar One Urban Lounge, you can rest and relax with great dining options or take advantage of our indoor pool, whirlpool and fitness facilities. Also providing essentials like a business centre and high-speed Internet access, you can rest assured that every last detail is taken care of. Whether you're travelling for business or pleasure, Sandman Hotel Grande Prairie has it all. ... more   less 
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Also Known As:
Sandman Hotel Grande Prairie Alberta

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