I've stayed at the Radisson before and the experience has been usually good.
This time, I was very dissapointed. The room that I got was a smoking room. I booked online and wasn't informed that it was smoking. I am a non-smoker and I was not happy with it.
The staff tried to find another room for me, but there was none available as the hotel was full that night (wednesday). The room reeked of smoke and I had no place to go. They volunteered to find me another hotel, but there was no good hotels with any vacancy. I was not going to stay at a roach motel so I stayed.
Next, the fridge in my room did not work. I had gone to the grocery store to buy some snacks to put in the fridge. When the room attendant came to see what happened, he confirmed it was broken. Since there were no free rooms, they couldnt swap me any free fridges.
I had to bring my stuff to the front desk for them to put it in their staff fridge.
Through this whole ordeal, the staff was very friendly. There was never any problem with the service I received.
I'm quite dissapointed that this hotel still allows smoking rooms. It definetley brings down the experience for visiting guests and makes the hotel seem like it has lower standards.
In the future, I do not think that I will stay at the Radisson based on this experience.
- Official Description (provided by the hotel):
- The Radisson Hotel & Suites Ft McMurray, in Alberta Canada, offers a selection of 134 exquisitely newly renovated rooms to suit all tastes throughout our five floor facility. We have several types of specialty rooms, including wheelchair accessible units, suites, and deluxe suites with fireplace. Our distinctive suites will make any stay extra special. We have plenty of recreational options at your fingertips. Our indoor pool with spiral waterslide is great fun for all ages; or you can melt your tensions away in our bubbling hot tub. Our dedicated all-hours fitness equipment will allow you to keep on your fitness routine while on the road. We also feature: 7 meeting rooms, 1 board room, guest coin operated laundry, same day dry cleaning service, and room service. ... more less
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- Also Known As:
- Radisson Fort Mcmurray
- Fort Mcmurray Radisson
- Radisson Hotel & Suites Fort McMurray Alberta