I have stayed at this hotel twice, the first time, the stay was pretty fantastic, but the second time I ran into some snags.
We checked into the hotel at around 6:00pm, and were notified that our room was NOT ready (It was Valentine's day and they were busy). They were very apologetic, and sent us up to the lounge to enjoy the wine tasting that was going on. The wine tasting was very nice, though it was almost an hour until our room was ready. As an added bonus, they discounted the rate which was nice.
The hotel itself is very beautiful. The decor is modern, and the rooms are well-appointed and comfortable. I love the beds!
If I had one complaint about the rooms it would be the bathroom doors, and the fact that they do not latch shut, but just slide over.
Unfortunately that night there were some people getting very rowdy and causing a disturbance in the hall ways at about 4am. Within minutes the police were there, and I believe the tenants were all kicked out. I was happy to see that the situation was handled so quickly and efficiently! Great job.. I will stay again for sure.
- Official Description (provided by the hotel):
- We believe all travelers deserve exceptional value, service and an unsurpassed downtown Edmonton hotel experience. We offer guests a complimentary and extensive breakfast buffet each morning in our Hospitality Suite. Guests can choose from an array of both hot and cold breakfast items, prepared by our in-house chef. Piping hot oatmeal, home cooked egg dish and accompanying meat and potatoes for those who appreciate a hearty breakfast to start their day. On the lighter side we offer a cold selection of cereals, yogurt, fruit, pastries and juices. Touch of a button barista worthy cappuccinos, espressos and lattes along with a variety of specialty teas are available all day. To end the day, complimentary wine tasting and assortment of appetizers are offered between 17:30 and 18:30. Also complimentary to our guests is parking, downtown Lexus Town Car Service, Wi-Fi and bicycle rentals. Matrix Hotel provides a sophisticated hospitality experience to travelers who appreciate great design and need convenient access to the heart of the city. ... more less
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- Also Known As:
- Matrix Hotel Edmonton, Alberta