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“Great Service! Took control of what could have been a bad situation”
Review of Matrix Hotel

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Matrix Hotel
Ranked #10 of 93 Hotels in Edmonton
Alberta, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Service! Took control of what could have been a bad situation”
Reviewed March 6, 2010

I have stayed at this hotel twice, the first time, the stay was pretty fantastic, but the second time I ran into some snags.
We checked into the hotel at around 6:00pm, and were notified that our room was NOT ready (It was Valentine's day and they were busy). They were very apologetic, and sent us up to the lounge to enjoy the wine tasting that was going on. The wine tasting was very nice, though it was almost an hour until our room was ready. As an added bonus, they discounted the rate which was nice.
The hotel itself is very beautiful. The decor is modern, and the rooms are well-appointed and comfortable. I love the beds!
If I had one complaint about the rooms it would be the bathroom doors, and the fact that they do not latch shut, but just slide over.
Unfortunately that night there were some people getting very rowdy and causing a disturbance in the hall ways at about 4am. Within minutes the police were there, and I believe the tenants were all kicked out. I was happy to see that the situation was handled so quickly and efficiently! Great job.. I will stay again for sure.

  • Stayed February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TravelCanadaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Hanna
Level Contributor
3 reviews
Reviewed February 28, 2010

This hotel is in downtown Edmonton, one block from trendy Jasper Avenue. Directly across the street from my meeting, easy walking distance to upscale shopping, and the new Alberta Gallery of Art. Beautifully appointed in modern contemporary design, marvelous food, wine and knowledgable staff, make this hotel a definite must.

  • Stayed February 2010, traveled on business
    • Value
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Helpful?
Thank EdwardHanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
Reviewed February 23, 2010

The hotel's decor, staff, room comfort level, service and cleanliness is impeccable! The rooms were extremely comfortable yet sleek and the technology was great. I look forward to staying again! The one comment is that the bathroom doors "slide" closed but are not within the doorframe (they are on the outside) so there is not technically a door that closes and locks. This surely won't affect most travelers and you do still have privacy.

  • Stayed January 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank TravelingLots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alberta
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 23, 2010

We stayed for one night, a Saturday, on a business trip. The service was excellent, as was the room.

There was a party on our floor until the early hours. I should have called front desk but didn't always assuming it would end soon.

When I mentioned it on check out the hotel went out of its way to satisfy me, though it it didn't need to. Though this didn't make up for the lack of sleep it does mean that I was not unhappy in my dealings with the hotel.

I would definitely return. The only thing they could have done, to stop this happening again, is have security roam the floors after midnight to close down partiers. But even that is difficult if those people are in rooms intermittently roaming to friends rooms.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rnorton22508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanna, Alberta
1 review
Reviewed February 23, 2010

Clean and modern looking! We've stayed there a couple of times and it has been consistantly enjoyable! The set-up of the rooms catered to our stay perfectly. The location is great (even though driving downtown isn't easy sometimes) and we would definately stay there again!!

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mwg55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
Reviewed February 23, 2010

Fantastic hotel for the price. Has satellite HDTV, high speed internet, breakfast. Great location in center of Edmonton. I arrived from airport on Sunday when most shops were closed, so I hoped they give away matches or lighters in rooms. But very few hotels do it anymore. I did not ask for room for smoker, but I think its impossible to get a smoker room in most hotels this years. The hotel workers are very friendly and polite. Its was my best stay out of 3 recent visits to Edmonton.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kt315i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
1 review
Reviewed February 23, 2010

This is a terrific boutique hotel. Service from the front desk all the way through to room cleanliness is first rate. Free internet service, well appointed rooms and access to one of Edmonton's best restaurants are strengths of the Matrix.

I stay here once or twice every week and find it to be my home away from home.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Semajb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Matrix Hotel

Property: Matrix Hotel
Address: 10640 100 Ave NW | 107th Street NW, Edmonton, Alberta T5J 3N8, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Edmonton
#5 Romantic Hotel in Edmonton
#10 Family Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Matrix Hotel 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
We believe all travelers deserve exceptional value, service and an unsurpassed downtown Edmonton hotel experience. We offer guests a complimentary and extensive breakfast buffet each morning in our Hospitality Suite. Guests can choose from an array of both hot and cold breakfast items, prepared by our in-house chef. Piping hot oatmeal, home cooked egg dish and accompanying meat and potatoes for those who appreciate a hearty breakfast to start their day. On the lighter side we offer a cold selection of cereals, yogurt, fruit, pastries and juices. Touch of a button barista worthy cappuccinos, espressos and lattes along with a variety of specialty teas are available all day. To end the day, complimentary wine tasting and assortment of appetizers are offered between 17:30 and 18:30. Also complimentary to our guests is parking, downtown Lexus Town Car Service, Wi-Fi and bicycle rentals. Matrix Hotel provides a sophisticated hospitality experience to travelers who appreciate great design and need convenient access to the heart of the city. ... more   less 
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Also Known As:
Matrix Hotel Edmonton, Alberta

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