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“Amazing hotel with a cool, hip vibe!”
Review of Matrix Hotel

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Matrix Hotel
Ranked #10 of 93 Hotels in Edmonton
California
1 review
“Amazing hotel with a cool, hip vibe!”
Reviewed February 23, 2010

The hotel's decor, staff, room comfort level, service and cleanliness is impeccable! The rooms were extremely comfortable yet sleek and the technology was great. I look forward to staying again! The one comment is that the bathroom doors "slide" closed but are not within the doorframe (they are on the outside) so there is not technically a door that closes and locks. This surely won't affect most travelers and you do still have privacy.

  • Stayed January 2010, traveled on business
    • Value
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Helpful?
Thank TravelingLots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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alberta
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 23, 2010

We stayed for one night, a Saturday, on a business trip. The service was excellent, as was the room.

There was a party on our floor until the early hours. I should have called front desk but didn't always assuming it would end soon.

When I mentioned it on check out the hotel went out of its way to satisfy me, though it it didn't need to. Though this didn't make up for the lack of sleep it does mean that I was not unhappy in my dealings with the hotel.

I would definitely return. The only thing they could have done, to stop this happening again, is have security roam the floors after midnight to close down partiers. But even that is difficult if those people are in rooms intermittently roaming to friends rooms.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank rnorton22508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanna, Alberta
1 review
Reviewed February 23, 2010

Clean and modern looking! We've stayed there a couple of times and it has been consistantly enjoyable! The set-up of the rooms catered to our stay perfectly. The location is great (even though driving downtown isn't easy sometimes) and we would definately stay there again!!

  • Stayed February 2010, traveled on business
    • Value
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Helpful?
Thank mwg55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
1 review
Reviewed February 23, 2010

Fantastic hotel for the price. Has satellite HDTV, high speed internet, breakfast. Great location in center of Edmonton. I arrived from airport on Sunday when most shops were closed, so I hoped they give away matches or lighters in rooms. But very few hotels do it anymore. I did not ask for room for smoker, but I think its impossible to get a smoker room in most hotels this years. The hotel workers are very friendly and polite. Its was my best stay out of 3 recent visits to Edmonton.

  • Stayed February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kt315i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
1 review
Reviewed February 23, 2010

This is a terrific boutique hotel. Service from the front desk all the way through to room cleanliness is first rate. Free internet service, well appointed rooms and access to one of Edmonton's best restaurants are strengths of the Matrix.

I stay here once or twice every week and find it to be my home away from home.

  • Stayed February 2010, traveled on business
    • Value
    • Location
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Helpful?
Thank Semajb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 19, 2010

You'll love the ambiance as soon as you walk into this beautiful, contemporary boutique hotel, conveniently located in downtown Edmonton. Centrally located, it's within walking distance of Edmonton's beautiful river valley, great restaurants, shopping, theatre, art gallery and much more. Rooms are clean, contemporary and have all the amenities including a great size desk for the business traveler. Staff are incredibly friendly and welcoming and service is excellent. Meeting space is warm and inviting. Meeting rooms with large windows and nice views. Food is excellent. And, there are nice touches i.e. lovely continental breakfast with room rate, wine and cheese in the early evening, complimentary bottled water in the rooms, not to mention complimentary parking with a room reservation. Oh and for you committed Starbucks fans, there's a cafe attached to the hotel.

  • Stayed February 2010, traveled on business
    • Value
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Helpful?
Thank Edmonton2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
1 review
Reviewed February 16, 2010

We made our reservation 4 months prior, I called 3 months prior which they confirmed then showed up and I wasn't on their system. It was for a wedding party and several guests experienced similar problems. They were able to find a room to put us in, when we checked out the next day they had me booked into a completely different room. There was no apology for the mistake; the front desk just said reservations are made "centrally", but even if your business uses a third party for some service it's your reputation that's on the line and you have to take responsibility for problems. The rooms were clean but walls very thin; we could hear everything the people in the room next to ours were saying (and it was a conversation at normal volume). There were just two VERY slow elevators, and I would have used the stairs but they were locked on each floor which I think must be a fire safety violation, forcing you to just wait for your lift.

  • Stayed February 2010, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Chimaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatrixManagement2010, Director of Operations at Matrix Hotel, responded to this review, February 19, 2010
Dear Valued Guest,

Please accept my apologies for the difficulties you encountered this past weekend. I have spoken to our support department for our reservation system regarding your booking challenges. They had experienced a malfunction in our system that has since been rectified. Regardless, we should have taken full responsibility for this on site.

With respect to the elevator, we did have problems with one of our elevators this weekend which resulted in the second elevator operating slower than normal. This has since been corrected. Our stairwells are designed for security and privacy, so that only guests have secure access to their floor. We do meet all fire regulations by designating crossover floors that are clearly marked in the stairwells for guests wanting/or needing to access the stairs.

I'm very sorry that you did not have a wonderful weekend with us and hope you will try us again in the future, so we can show you a truly wonderful stay.

Sincerely,

Sharon Long
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Matrix Hotel

Property: Matrix Hotel
Address: 10640 100 Ave NW | 107th Street NW, Edmonton, Alberta T5J 3N8, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotel in Edmonton
#5 Business Hotel in Edmonton
#10 Family Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Matrix Hotel 3.5*
Number of rooms: 184
Official Description (provided by the hotel):
We believe all travelers deserve exceptional value, service and an unsurpassed downtown Edmonton hotel experience. We offer guests a complimentary and extensive breakfast buffet each morning in our Hospitality Suite. Guests can choose from an array of both hot and cold breakfast items, prepared by our in-house chef. Piping hot oatmeal, home cooked egg dish and accompanying meat and potatoes for those who appreciate a hearty breakfast to start their day. On the lighter side we offer a cold selection of cereals, yogurt, fruit, pastries and juices. Touch of a button barista worthy cappuccinos, espressos and lattes along with a variety of specialty teas are available all day. To end the day, complimentary wine tasting and assortment of appetizers are offered between 17:30 and 18:30. Also complimentary to our guests is parking, downtown Lexus Town Car Service, Wi-Fi and bicycle rentals. Matrix Hotel provides a sophisticated hospitality experience to travelers who appreciate great design and need convenient access to the heart of the city. ... more   less 
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Also Known As:
Matrix Hotel Edmonton, Alberta

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