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“Friendly staff”

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Hampton Inn and Suites by Hilton Edmonton/West
Ranked #4 of 93 Hotels in Edmonton
Certificate of Excellence
Reviewed May 4, 2012

You know what you get with the Hampton Inn, continental breakfast, free parking, free wi-fi, small pool & hot tub, big gym to work out in. Good location for the mall or to head out of the city. Good stay.

Room Tip: Gret location for the mall, car rentals around the corner as well. Close to all amenities.
  • Stayed: April 2012, traveled as a couple
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Thank 628jamieC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded May 10, 2012

Good day 628jamieC!

Thank you for taking the opportunity to share your thoughts with the Tripadvisor community. We are so pleased that you had a great experience with our property and team. It's always rewarding to have our guests describe our team as "friendly"! We hope to see you back soon. Take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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893 - 899 of 1,039 reviews

Reviewed April 27, 2012

I had one night here, with business at the West Edmonton mall, so this was a great location. The room was fine, 2 double beds and modern bathroom. Good sleep. Quiet. Had a full breakfast buffet but I only had time for orange juice and coffee to go. Would go back. Easy to travel from airport by Anthony Henday parkway and east on 100 Avenue

  • Stayed: April 2012, traveled on business
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1  Thank lid_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded May 10, 2012

Hello lid_9,

Thank you for your comments regarding your most recent stay with us. We're pleased that you had a great experience at our property. We're very fortunate to have: access to one of the world's largest malls, comfortable rooms and an easy commute to the airport. We truly hope that we will have the opportunity to serve you and your family again should you find yourself in our neighborhood! Have a great day!

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Reviewed April 25, 2012

We've stayed at this hotel previously and other Hamptons during our travel if they're available. As expected, the front desk service was polite, pleasant and check in was smooth. The room was clean as was the bathroom. Beds were comfortable but the various sizes of pillows need some improvement. Too soft!

Sunday morning complimentary breakfast was rather disappointing. Medallion sized ham and hash brown potatoes for hot breakfast were skimpy at best. Though not a fan of waffles, it was neat to see at least 2 working makers. Could've used some eggs!!

Overall, it didn't disappoint as I didn't go there for breakfast. 24 hrs tea/coffee was still a nice touch. Still free parking which is a plus nowadays.

Room Tip: not on the main floor. You'll get headlights and the honking sound from remote locking.
  • Stayed: April 2012, traveled with friends
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Thank swanster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded May 10, 2012

Good day Swanster!

Thank you for taking some time to share your experiences with the Tripadvisor community. We're pleased that you enjoyed your experience with our team and our rooms. We are sorry that our breakfast program didn’t meet your expectations on this visit. Please know that the Hampton brand is always looking for better ways to enhance our complimentary breakfast experience. We're always looking for ways to improve and we hope we'll have the opportunity to show you those efforts in the future. Have a great day!

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Reviewed April 10, 2012

Very well located when visiting West Edmonton mall. The rooms were very clean, spacious and nicely appointed. We had a king suite which had a microwave (with microwave popcorn WOW!), fridge, bar sink. Everything was great in the room but mattress on hide-a-bed wasn't good. Nice continental breakfast with waffle station included free of charge each morning starting at 6am. (coffee and tea available 24 hours). Nice pool and hot tub area, Little convenience area behind front desk where you could purchase anything from tums to ice cream bars was nice!. Fitness room downstairs looked top notch (didn't use myself). Ladies bathroom off main lobby had tampons, pads, mouthwash and hand lotion in basket (NICE TOUCH that I have never seen before!). No traffic noise from roads at all, had issues with some tweens noisy in halls after pool closed around midnight for about an hour, so if you are booking a room ask if they have any sports teams on your floor or above floor. All in all, was happy with the value and the staff were all very friendly and accommodating. Would recommend and would stay there again.

Room Tip: Ask if any sports teams on your floor so you are not disturbed at night.
  • Stayed: April 2012, traveled with family
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1  Thank TandT7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded April 12, 2012

Good day TandT7!
Thank you for taking the time to share your thoughts on your recent stay at the Hampton Inn and Suites Edmonton West. We are very pleased that you and your family enjoyed your stay with us. We’re also very encouraged when our guests appreciate “the little things” that our team has put into the place to ensure that each guest comes away with a story worth sharing. Thank you for your kind comments. We look forward to seeing you back soon! Take care!

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Reviewed March 30, 2012

Had a great stay. Close to west Edmonton mall. Clean hotel. Great staff.

  • Stayed: March 2012
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Thank Csfconsulting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded April 12, 2012

Dear Valued Guest,

Thank you for this review online. We're pleased that you had a great experience. We hope to see you back soon. Have a great day!

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Reviewed March 14, 2012

This is my go-to hotel on my semi-monthly work trips to Edmonton.

The hotel is clean, the staff are friendly and helpful and the hotel is conveniently located, with many restaurants a 5 minute drive away.

As part of the Hilton chain, you know exactly what to expect and that's a good thing!

  • Stayed: March 2012
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1  Thank tiredofcold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded March 15, 2012

Good day TiredofCold
Thank you for taking the time to provide with feedback regarding your experience with us. We are always very pleased to hear that someone who has traveled extensively enjoys their experience at our property. We are also very proud to be a part of the Hilton family of hotels and are honored that you have taken the time recognize the great tradition of excellence worldwide. We look forward to seeing you again soon! Have a great day!

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Reviewed March 12, 2012

The hotel itself is fine except for the fact that even though a reservation is booked in your name, paid for by yourself on your credit card and they have already checked in one person of your party and you give them your confirmation number, they still tell you are at the wrong location and that you have no such reservation there! You go to the other Hampton and they tell you that you were at the correct location. Then I come back, had to call the person who I was rooming with to come down and let them know that yes, we did have a reservation there and yes, it was under my name!

Also the power outlets don't work, it took them over 45 minutes to fix an outlet so we could use our laptop, the way of fixing was stringing and long extension out from an outlet in the room that worked across the floor over to the desk where the laptop was.

Breakfast we were told it was until eleven, not the case, its only till ten. The next day we went down and there didn't seem to be enought food for the amount of people that were there trying to have breakfast and definitely no seating so you had to take the food up to your room to eat. Would I ever stay here again...have to say no! And neither will the company I work for!

We were told we would be compensated and we would receive a call from the Manager yesterday (Sunday) but we did not receive anything except a free movie for the power outlet not working.

  • Stayed: March 2012, traveled as a couple
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3  Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JordanMajeau, General Manager at Hampton Inn and Suites by Hilton Edmonton/West, responded to this reviewResponded March 15, 2012

Dear Brenda S

On behalf of everyone here at the Hampton Inn and Suites please accept my deepest apologies for your experience with us over the weekend. It's clear that we failed in our commitment to deliver service that goes above and beyond the expectations of our guests. Please know that we have addressed the gaps in your expectations and our service by coaching our teams where needed. It is also my hope to connect with your family personally to ensure you think fondly of not only our property, but the entire Hampton brand. Please feel free to reach out to me personally should you have any further questions or comments. Take care!

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Additional Information about Hampton Inn and Suites by Hilton Edmonton/West

Address: 18304 100 Avenue, Edmonton, Alberta T5S 2V2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Edmonton
#2 Business Hotel in Edmonton
#6 Romantic Hotel in Edmonton
#7 Best Value Hotel in Edmonton
Price Range: $110 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn and Suites by Hilton Edmonton/West 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The Hampton Inn & Suites by Hilton Edmonton/West is located in West Edmonton, conveniently located only minutes from the West Edmonton Mall and Telus World of Science-Edmonton. Many other area attractions are within driving distance. So whether you're in town to soak up some history, close a burgeoning business deal or get outside for some adventure, you'll soon discover why our hotel in Edmonton is the gateway to the North and so much more. ... more   less 
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Also Known As:
Hampton Inn And Suites Edmonton/West
Hampton Inn & Suites Edmonton/West Hotel Edmonton
Hampton Inn Edmonton
Hampton Inn Hotel Edmonton
Edmonton Hampton Inn
Hampton Inn And Suites By Hilton Edmonton/West Alberta

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