I made reservations at the Wildflower several nights in advance for a party of four. We arrived at the restaurant app. 5 minutes early. The hostess commented that we were early but that she would do her best to try to seat us. I found this somewhat reluctant concession a little surprising as there were a number of available tables, and there was no-one else looking for a table other than us. She quickly determined that she could seat us and pointed to the open table a few feet away. This table was positioned squarely in front of the door to the restaurant and very close to the hostess station. Members of my party were not altogether pleased with the location of this table and asked if we could be seated at one of the other several available tables. We even pointed out one of the open tables which we preferred. This suggestion seemed to offend the hostess. As I had already commenced taking my place at the table, she brusquely asked me to step away from the table, and she would see if she could place us elsewhere. At this point she consulted with the restaurant maitre d’, and they reported back to us that all the other tables in the restaurant were reserved specifically by other customers. This was the only table available. Again I found this somewhat astonishing, since there was nothing particularly remarkable about the location of these other tables, and it stretched credulity to believe that they all had been specifically requested. Having no choices other than to sit at the table offered or leave the restaurant, we dutifully took our seats. The meal was fine, although I found it a bit pricey (e.g. $35.00 for breast of chicken), the service was good, and we completed our dinner. After dinner, I took the opportunity to speak with the maitre d’ to express my displeasure at how we had been treated with regard to our desire to have our table request accommodated. He again re-iterated that the tables had all been specifically reserved. When I expressed my disbelief that this could be so, and stated that I could not believe that the table which we originally indicated we preferred had been specifically asked for, he stated that he was offended that I was doubting his honesty. After a few more exchanges, the conversation ended. However the story does not end there. My spouse decided to politely approach the party who was at the table we had earlier requested, to determine whether they had indeed specifically asked for that table when making their reservation. To no-one’s surprise, their answer was no. They wondered why we would ask that, and whether there was even something wrong with that table. My spouse explained what had happened.
So there it is. A bizarre and in my opinion unprofessional, to say nothing of dishonest, treatment of customers looking for a nice evening out, at one of Edmonton’s reputedly finer eateries. I for one will not go back. But if you do, beware. Apparently you must not only make a reservation, but you must choose your table in advance or be left to the mercy of management.
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