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Holiday Inn Hotel & Suites West Edmonton
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Reviews (225)
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All reviewsricky's restaurantroom was cleanattached restaurantwest edmontonnice hotelshort drivepool and hot tubshopping tripbusiness tripfront desk staffa wonderful stayeasy accessup to datehotel is locatedwould stay here againstayed for nightsking suite
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173 - 178 of 225 reviews
Reviewed May 12, 2013

I stayed at this hotel a few nights ago. The hotel was clean and my bed was comfortable, we used the pool and Hot Tub which was basic but that's all we needed. For a lot of people this may be enough but as someone who works in customer service I was disappointed in the service from the front desk staff. We were no one, we were not greeted when we walked past the desk, at check in they checked us in but not much else. I like to go places where staff is friendly, where they say good morning, where you are acknowledged. I like to be comfortable and a part of this is making me feel like I can go to the desk and ask questions. We ate in the restaurant adjacent for breakfast and their staff was amazing they greeted us and made us feel so comfortable, if that location and staff were in my city I would go there all the time. The front office staff should take a few lessons from the restaurant and then this hotel would be excellent and I would recommend it to everyone.

  • Stayed: May 2013, traveled with family
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Thank Yanta927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2013 via mobile

I booked through Expedia and I wasn't sure if it would really be as described. It was, if not better. Hotel staff were friendly, helpful, and informative.
The rooms were clean, spacious, and modern.
The only complaint I had was the hot tub bleached my bathing suit a nasty green color from poor chemical maintenence.

  • Stayed: May 2013
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1  Thank Amelia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

On Friday, Feb 22, 2013, we stayed at the Holiday Inn and even though this was just a regular room without any extra whistles, it was extremely clean and comfortable. We have tried the high end rooms but just want to say that regular rooms are just as comfortable and clean. So thank you Holiday Inn Housekeeping for making our stay very comfortable.

Room Tip: I always prefer room that is in the middle of the hallway away from elevetor and always on the higher floor.
  • Stayed: February 2013, traveled on business
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2  Thank Anar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this reviewResponded February 26, 2013

Dear Anar,
Thank you very much for your recent stay at the hotel. I am very glad that you had a great experience during your stay. Our hard work of providing all of guests with the best possible stays paid off, yet again. I will definitely share your thoughts with the rest of the housekeeping team. Look forward to welcoming you back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

We stayed at the hotel in Feburary 2013 so that we could visit the Mall with our two children. The hotel was very clean and checking in was quick. Our room was large and perfect for our needs. The pool and hot tub was great at 5.30am, when the children wanted to do something. The breakfast was perfect for families.
It is a track to the Mall by foot, around 45 minutes, but only 5 by car.
Staff were all very helpful.
Would use again.

Stayed: February 2013, traveled with family
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this reviewResponded February 25, 2013

Dear Maria, it was a great pleasure having you and family here with us during your recent visit of the city. Thank you for your kind words about our hotel and staff. We would love to see you again for your next trip to Edmonton.

Warmest regards!

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Reviewed February 1, 2013

Great value for dollar and the beds are awesome. Comfy pillows and very clean rooms. A great base to explore Edmonton or for a stay for business. Restaurant needs a bit of work - cold food and slow service.

  • Stayed: January 2013, traveled on business
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Thank Canmoretravelbugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this reviewResponded February 11, 2013

Dear guest, thank you taking the time sharing your review of our lovely hotel. We are very happy to see that our services and amenities are to your satisfaction. We also noted the area which we need to improve on. Thank you for your feedback and see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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