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“Cleanliness & Extreme Comfort”

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Holiday Inn Hotel & Suites West Edmonton
Ranked #23 of 93 Hotels in Edmonton
Calgary, Alberta, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Cleanliness & Extreme Comfort”
Reviewed February 25, 2013

On Friday, Feb 22, 2013, we stayed at the Holiday Inn and even though this was just a regular room without any extra whistles, it was extremely clean and comfortable. We have tried the high end rooms but just want to say that regular rooms are just as comfortable and clean. So thank you Holiday Inn Housekeeping for making our stay very comfortable.

Room Tip: I always prefer room that is in the middle of the hallway away from elevetor and always on the highe...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review, February 26, 2013
Dear Anar,
Thank you very much for your recent stay at the hotel. I am very glad that you had a great experience during your stay. Our hard work of providing all of guests with the best possible stays paid off, yet again. I will definitely share your thoughts with the rest of the housekeeping team. Look forward to welcoming you back very soon!
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194 reviews from our community

Traveler rating
    73
    88
    17
    7
    9
See reviews for
58
26
9
82
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 23, 2013 via mobile

We stayed at the hotel in Feburary 2013 so that we could visit the Mall with our two children. The hotel was very clean and checking in was quick. Our room was large and perfect for our needs. The pool and hot tub was great at 5.30am, when the children wanted to do something. The breakfast was perfect for families.
It is a track to the Mall by foot, around 45 minutes, but only 5 by car.
Staff were all very helpful.
Would use again.

Stayed February 2013, traveled with family
Helpful?
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review, February 25, 2013
Dear Maria, it was a great pleasure having you and family here with us during your recent visit of the city. Thank you for your kind words about our hotel and staff. We would love to see you again for your next trip to Edmonton.

Warmest regards!
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Canmore, Canada
Level Contributor
136 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 1, 2013

Great value for dollar and the beds are awesome. Comfy pillows and very clean rooms. A great base to explore Edmonton or for a stay for business. Restaurant needs a bit of work - cold food and slow service.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canmoretravelbugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review, February 11, 2013
Dear guest, thank you taking the time sharing your review of our lovely hotel. We are very happy to see that our services and amenities are to your satisfaction. We also noted the area which we need to improve on. Thank you for your feedback and see you soon!
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Calgary, Canada
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 28, 2013

Like the hotel. Good value for the area. No included breakfast, good restaurant in the hotel. Fast internet, good signal. The only down side would be poorly insonorized washroom plumbing. You can hear shower and toilet flush from above.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bretonsimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review, January 31, 2013
Dear Breton, thanks very much for your review and recent stay with us. Particularly, we would like to thank you for sharing those professional quality photos of the room. They look great! We look forward to having you back soon and don't forget to bring your camera sir!

Warmest regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
211 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed December 21, 2012

The hotel itself was very nice. Clean room with a comfortable bed. The hotel staff was very friendly. Our only issue was with the snow removal in the parking lot next door to the hotel. There is a large engineering firm next door and the snow removal service they hire starts at 3 o'clock in the morning and wraps up around 5 o'clock in the morning. It was very loud and made it impossible to sleep. Not the hotels fault but it did make our stay less comfortable.

Room Tip: We initially booked a king room but it was above the fan over the back door. Too noisy. If it helps...
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEdmonton, General Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review, December 24, 2012
Dear guest,
Thanks very much for taking the time sharing your stay experience at our hotel with the rest of the Tripadvisor users. We are very glad that you really enjoyed our friendly services and great facilities. Please be advised that the business managers at our neighbouring companies have been notified of the situation and we were told that they are trying their best to rearrange the snow removal hours. Please accept our apologies as you were not able to rest well. Have a great holiday season!

Best regards,
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 29, 2012

They have a very noisy hvac system located on the west side of hotel. The noise is high pitch and will keep you awake all night. I have stayed at this hotel about a dozen times and have pointed this out on their online surveys they email me. I have also mentioned this to the staff on my most recent stay. I asked for a manager to call me back in regard to this problem. I did not receive a response to from my request for a call back, Clearly nobody there cares. If you're looking for a good nights sleep at this hotel you may be out of luck. I will not stay in this hotel again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveller5200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites West Edmonton, responded to this review, December 12, 2012
Dear Traveller5200,

Thank you for taking the time to write a review about your recent stay with us. Please accept my sincerest apologies for the noise you have experienced and for the unsatisfactory service you received from our staff. I understand the discomfort this caused you. Rest assured that this matter will be looked into. Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manning, Canada
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed November 3, 2012

Room was clean, quiet and the bed was comfortable. Only about a 10 minute drive to ghetto West Edmonton Mall. There is a restaurant at the hotel and a Tim Hortons down the block. We will stay here again while shopping in Edmonton.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blufforbust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Hotel & Suites West Edmonton

Property: Holiday Inn Hotel & Suites West Edmonton
Address: 11330 170 St NW, Edmonton, Alberta T5S 2X1, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites West Edmonton 3*
Number of rooms: 112
Official Description (provided by the hotel):
New Hotel in Edmonton, Alberta Offers Full Service Located in western Edmonton, the Holiday Inn West Edmonton is the newest hotel in the area. Our location is convenient to businesses, attractions and Edmonton Municipal Airport (YXD), which is only 10 kilometers away. Corporate guests know our Edmonton hotel's location is near Finning Canada, the Royal Bank, ATB Financial and the Brick. The Shaw Convention Center is just 15 kilometers from our hotel in Edmonton. In addition, we offer free high-speed Internet access and three meeting rooms. The city of Edmonton offers leisure guests a variety of attractions. Within just a few minutes of our hotel in Edmonton you can visit the TELUS World of Science and the Art Gallery of Alberta. We're only 3 kms. from West Edmonton Mall with its 800 shops, a miniature golf course and the Galaxyland Amusement Park. Canada's largest living history museum, Fort Edmonton Park, is six kilometers away. Our new, smoke free hotel in Edmonton, Alberta has been designed to provide you with the best possible stay. You can enjoy a delicious meal at our Chef's Grill & Bar. There's a lovely, indoor pool with a whirlpool waiting for you. Our new accommodations feature the indulgent 'Dream Royale' therapedic beds in our stylish new rooms. When you stay at the Holiday Inn Hotel & Suites of West Edmonton, you find relaxation and hospitality. Discover why we're the best of Edmonton's hotels. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites West Edmonton
Edmonton Holiday Inn
Holiday Inn Edmonton
Holiday Inn Hotel & Suites West Edmonton Alberta

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