Great value for dollar and the beds are awesome. Comfy pillows and very clean rooms. A great base to explore Edmonton or for a stay for business. Restaurant needs a bit of work - cold food and slow service.More
Great value for dollar and the beds are awesome. Comfy pillows and very clean rooms. A great base to explore Edmonton or for a stay for business. Restaurant needs a bit of work - cold food and slow service.MoreShow less
Dear guest, thank you taking the time sharing your review of our lovely hotel. We are very happy to see that our services and amenities are to your satisfaction. We also noted the area which we need to improve on. Thank you for your feedback and see you soon!
Like the hotel. Good value for the area. No included breakfast, good restaurant in the hotel. Fast internet, good signal. The only down side would be poorly insonorized washroom plumbing. You can hear shower and toilet flush from above.
Dear Breton, thanks very much for your review and recent stay with us. Particularly, we would like to thank you for sharing those professional quality photos of the room. They look great! We look forward to having you back soon and don't forget to bring your camera sir!
The hotel itself was very nice. Clean room with a comfortable bed. The hotel staff was very friendly. Our only issue was with the snow removal in the parking lot next door to the hotel. There is a large engineering firm next door and the snow removal service they hire starts at 3 o'clock in the morning and wraps up around 5 o'clock in the morning. It was very loud and made it impossible to sleep. Not the hotels fault but it did make our stay less comfortable.
Thanks very much for taking the time sharing your stay experience at our hotel with the rest of the Tripadvisor users. We are very glad that you really enjoyed our friendly services and great facilities. Please be advised that the business managers at our neighbouring companies have been notified of the situation and we were told that they are trying their best to rearrange the snow removal hours. Please accept our apologies as you were not able to rest well. Have a great holiday season!
They have a very noisy hvac system located on the west side of hotel. The noise is high pitch and will keep you awake all night. I have stayed at this hotel about a dozen times and have pointed this out on their online surveys they email me. I have also mentioned this to the staff on my most recent stay. I asked for a manager to call me back in regard to this problem. I did not receive a response to from my request for a call back, Clearly nobody there cares. If you're looking for a good nights sleep at this hotel you may be out of luck. I will not stay in this hotel again.
Thank you for taking the time to write a review about your recent stay with us. Please accept my sincerest apologies for the noise you have experienced and for the unsatisfactory service you received from our staff. I understand the discomfort this caused you. Rest assured that this matter will be looked into. Again, I do apologize and regret that this impacted your experience at our hotel.
Room was clean, quiet and the bed was comfortable. Only about a 10 minute drive to ghetto West Edmonton Mall. There is a restaurant at the hotel and a Tim Hortons down the block. We will stay here again while shopping in Edmonton.
Booked this hotel for a 2 night stay. Bed was comfortable and the room was very clean. Small problem with the hair dryer not working but that was minor. Quiet place to stay - didn't hear any outside noises from the hallway (but maybe we were lucky!). I didn't use the pool but I checked it out - it is your standard rectangular pool with a small hot tub - nothing fancy. Too deep for me to take my toddlers (no shallow end). The parking was absolutely atrocious both nights - not the hotel's fault (some people parked in multiple spots with trailers) but there is no one monitoring the parking lot (we asked after a truck and trailer took up 10 spaces!). Very close to WEM - not walking distance but a short drive. I'd recommend this hotel for the business traveler, adult couple, or a family who is just staying there to sleep (no fun extras in the pool for kids). The fast and free WiFi, location, and value are worth staying here vs right in the mall.