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“Great hotel not far from West Ed”

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Four Points by Sheraton Edmonton Gateway
Ranked #25 of 93 Hotels in Edmonton
Certificate of Excellence
Reviewed February 5, 2014

This was probably one of the nicer hotels I've ever stayed at. We really only needed the room to sleep in, as we were spending most of our day out and about, but we were thoroughly please with everything about the hotel. The rooms are like new: very modern, bathrooms were exceptional, and everything was very clean. It also helped that the lobby and halls were open and welcoming - a very modern feel indeed! The pool and the hot tub, while nothing out of the ordinary, were clean and nice after a long day of travelling. And, though this is by no means an integral part of any hotel stay, my room mates could not keep their hands off of the Werthers candies in the lobby, and the coffee, tea, and lemon water downstairs were a nice, homey touch.

We were very happy with the stay and will likely come back when we visit Edmonton again.

  • Stayed: January 2014, traveled with friends
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2  Thank Rkay99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this reviewResponded February 10, 2014

Thank you for your kind words. We are so happy to hear you enjoyed your stay and the comfort our hotel. We look forward to welcoming you back the next time you are in Edmonton!

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269 - 275 of 384 reviews

Reviewed January 25, 2014

I've been meaning to write this review for a while but have just gotten around to it now. We stayed at this hotel on our way through Edmonton to Wainwright over the Canadian Thanksgiving holiday. I've stayed at various Four Points in the past and they are what Sheraton bills them as; a lower priced option to full-on Sheratons.

That said, this hotel was beautiful, the staff friendly and attentive, and the facility spotlessly clean! Good price, good sleep, good deal.

  • Stayed: October 2013, traveled as a couple
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Thank Langley_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this reviewResponded February 3, 2014

We appreciate you taking the time to share your review. We are proud to be able to provide our guests with an great experience for a great value. We look forward to your next stay at Four Points Edmonton Gateway!

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Reviewed January 22, 2014 via mobile

I stayed here for two nights in January as a business traveler. There was lots of parking. I was welcomed warmly and checked in quickly with my reservations. The room was very clean, bright and modern. The desk area was well set up for the needs of the business traveler.

Stayed: January 2014, traveled on business
Thank PaulandJanis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this reviewResponded February 3, 2014

Thank you for your review. We are thrilled to hear you enjoyed your stay, and found the hotel to be a great fit for your needs as a business traveler! Happy travels!

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Reviewed January 21, 2014

Firstly the good, helpful and clear reception staff, room was good although why it only had one comfory chair is a mystery, if we had of ordered room service we would have had no where to eat it together! Large screen TV comfortable bed and pillows and room was clean. Food and drinks at the spot restaurant downstairs very good and a good price with good service.
Now the not so good, the hot tub was roasting hot, I mean super super hot, my wife likes the water hot but the water was even too hot for her, then the pool was probably at race temperature which is far too cold for a normal pool especially as most people won't want to swim lengths.
Now the totally unacceptable! We were woken up at around 8.30am by loud noisy housekeeping staff right outside our door, despite our door having a quiet please hanger on it! My wife is a deep sleeper and they woke her and myself because they were so loud! Then to top this off they had a a loud squeaky trolley!! Management needs to train these staff members that not everyone wants to get up at 7, 8 am in the morning! We wanted to lay in and take advantage of the 12 noon check out! So this to a certain extent ruined all the good of the day before. Perhaps take a leaf out of Best Westerns book as they guarantee a good nights sleep and one thing I have noticed is that the House keeping staff are quiet in the mornings!

Stayed: January 2014, traveled as a couple
Thank Mitchrj1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this reviewResponded February 3, 2014

Thank you for sharing your feedback. While we are happy to hear you enjoyed the room, and our friendly front desk staff, we regret to hear of the inconvenience with the housekeeping staff waking you. We will share you feedback with the team to ensure this issue is addressed immediately. We hope to welcome you back soon, next time to sleep in and take advantage of the noon check-out. Best regards.

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Reviewed January 21, 2014

It is a very nice to stay. The rooms were clean and homey. Also, found it relaxing too.
The White Spot restaurant was very good and all the services were good too. One of the best places I stayed at for business.

  • Stayed: January 2014, traveled on business
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Thank Ronald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2014 via mobile

We stayed for 1 night before leaving Edmonton and really enjoyed it. The underground parking was really appreciated as it was -20C. The room was nicely appointed and the bed comfortable. It was nice to have the White Spot restaurant on the premises as well.

Stayed: January 2014, traveled as a couple
Thank JohnCbeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this reviewResponded February 3, 2014

Thank you for your review! We are happy to be able to offer underground parking, especially in the winter months, and are happy to hear you appreciated it. We hope to welcome you back to Four Points Edmonton Gateway the next time you are in Edmonton.

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Reviewed January 2, 2014 via mobile

Had a overnight stay before our flight out of Edmonton. Rooms are nice, they have a fridge & microwave. Both came in handy with our 8 month old. Nice clean comfortable beds and a large flat screen tv made our stay a good one.

Heated underground parking was awesome since it was -20 out. We will definitely stay here again when travelling.

Stayed: January 2014
1  Thank blufforbust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
M_Sumic, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this reviewResponded January 21, 2014

Thank you for your review. We are thrilled to hear you enjoyed your stay and took advantage of our underground parking while traveling. We appreciate your kind words and look forward to welcome you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Edmonton Gateway

Address: 10010 12 Ave SW, Edmonton, Alberta T6X 0P9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Edmonton
#10 Business Hotel in Edmonton
#12 Romantic Hotel in Edmonton
Price Range: $91 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Edmonton Gateway 3*
Number of rooms: 154
Official Description (provided by the hotel):
Everything You Need. Our 154 deluxe guest rooms offer the generous comforts of a master bedroom and oversized bath to help you feel at home. A spacious work area with commanding views helps maximize your productivity and comfort. Plus you’ll get plenty of free extras, like bottled water daily and High Speed Internet Access. ... more   less 
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Also Known As:
Four Points By Sheraton Edmonton Gateway Alberta

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