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“Fabulous Four Points Sheraton Edmonton Gateway”

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Four Points by Sheraton Edmonton Gateway
Ranked #24 of 93 Hotels in Edmonton
Certificate of Excellence
Saskatoon
Level 6 Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Fabulous Four Points Sheraton Edmonton Gateway”
Reviewed May 20, 2013

This was our 2nd stay. Our first stay was when it was newly opened in June 2012.. We loved the modern simplistic design of this new hotel. The service was awesome by the staff. Our first stay, my husband went out early in the a.m to get us coffee, when he came back he noticed that when he returned the door wasn't locked and wouldn't lock. When we checked out, we told the front desk about the door issue, he said he'd tell the manager. The manager called us, upon our return home. He apologized for the door problem and told us the security company, that installed the doors, were called and all the hotel doors were thoroughly checked & repaired. The manager was so kind and very professional and offered us a free stay due to our unfortunate situation. My daughter stayed with me at the Four Points for my 2nd stay, and we both were extremely impressed with the hotel. Such a modern hotel with a great location, close to the South Commons Outlet shopping area. The beds were so comfortable, with nice sheets and duvet. We ate at the restaurant here, The White Spot, and it was very good! We will be back to stay here very soon!!

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank NoWorriesJustBreathe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, May 31, 2013
We appreciate you taking the time to leave us a review about your recent stay. We hope that you continue to stay with Four Points Edmonton Gateway during your visits to Edmonton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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365 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Fredericton, Canada
Level 4 Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 18, 2013

We spent three weeks in the same room and it was great. The room had a king-size bed, a chesterfield and chair and two flat-screen TVs. It was clean, very quiet, the pool was nice, they had client appreciation every Wednesday evening. The staff were all nice, polite and pleasant to deal with and the general manager, Farid Janmohamed, was very nice, helpful and accommodating. We would definitely stay here again. I would add that the staff at the Hampton Inn, across the parking lot are also very nice and helpful. We have never spent three weeks in a hotel like this but it worked very well. Thank you everyone for making our stay so enjoyable.
Whether or not the location is good, depends on where you need to be near. For our purposes, the location was great.

  • Stayed April 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank momyces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spruce Grove, Canada
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 1, 2013

We usually stay at the Westin but were tired of paying for parking and WiFi. This has all the perks of a SPG hotel at a fraction of the price and with all amenities included (wifi, underground parking etc). There was even lemon water in the lobby! It is right on the ring road so it is very easy to get anywhere including Spruce Grove and Sherwood Park. We go to Edmonton frequently and will be staying here from now on!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, May 9, 2013
We are thrilled to hear that you enjoyed your stay at Four Points Edmonton Gateway. Thank you for taking advantage of our free bottled water, parking and wireless Internet access. Our team is looking forward to seeing you again soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yellowknife, Canada
Level 6 Contributor
109 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed April 16, 2013

Only spent one night at this new hotel on a lay-over in Edmonton returning from Hong Kong, but were very pleased with this new Four Points. It is conveniently located right near the South Edmonton Common just off Gateway Boulevard about 15 minutes from the Airport. The room and facilities in are excellent for a motel style accommodation. The room was very big with a large plasma TV and included free WiFi in the room. There was also a small area with computers to use in the lobby, a business centre, an indoor pool and a restaurant attached.

Room Tip: Rooms are the front and higher up are a bit quieter.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, April 19, 2013
Hi Mark,
We really appreciate your review - thanks for taking the time to leave us one. We are glad you were able to take advantage of our amenities during your layover. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
Reviewed April 15, 2013

I Stayed in a number of hotels in the surrounding area,No Hotel Beats the four Points by sheraton Gateway.My stay was Long pretty much from july2012 to Jan 2013 and 15 april 2013 to 15 April,2013,,,.I enjoyed the Top Notch service provided by the Front desk staff,It was truly exceptional,From the time i checked in to the time i checked out I was very Impressed with the out standing service provided by Some of the Staff like Ashnil,Mirassa,Ashwin,lise are genuinely helpful and lovely.The Rooms are very clean and the room service Staff is fantastic.great under ground parking.Excellent location-lots of resturants.Overall lgreat experience..I walked in as a guest checked out feeling like so comfortable it was like my second home- Highly recommend this hotel :)

Room Tip: super clean
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  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank HUMERA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 8, 2013

Stayed here for 1 night while doing some shopping at the West Edmonton Mall. Was presently surprised at how new and modern the property was. The room size and layout was great. The beds comfortable (as they usually are at SPG properties). Only a 15 minute drive from downtown or the West Edmonton Mall. Front desk staff were helpful and friendly.

Only issues was that house keeping started cleaning my room while I was in the hotel restaurant having breakfast before I had checked out. I think they saw that I had moved my bags out of the room on my way down and assumed I checked out shortly after.

Overall a good experience. Definitely would recommend and stay again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad_0066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 6, 2013 via mobile

Wow! I've worked in hotels for almost 4 years, so I can be a bit of a tough customer, and this place is truly exceptional! From the first phone call to book my room all the way through to getting settled into my room, it has been truly enjoyable. The front desk staff have been nothing but accommodating; Allowing me to check in almost 3 hours early, gladly setting up a late check-out, very knowledgible about the area and amenities. And the quality for the value cannot be beat! The rooms are modern, beautiful, and comfortable. There were a few spots on the bathroom walls but nothing to get upset over. Truly the only downside to this hotel is the location, it's not really close to anything. However I'm willing to commute into the city centre for such a great hotel!

In short: Outstanding hotel overall!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phototravel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton Edmonton Gateway, responded to this review, April 8, 2013
Thank you for choosing Four Points Edmonton Gateway. We are thrilled to hear that you enjoyed your stay and that we were able to accommodate your needs. Our team hopes to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Edmonton Gateway

Property: Four Points by Sheraton Edmonton Gateway
Address: 10010 12 Ave SW, Edmonton, Alberta T6X 0P9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Edmonton
#10 Business Hotel in Edmonton
#12 Romantic Hotel in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Edmonton Gateway 3*
Number of rooms: 154
Official Description (provided by the hotel):
Everything You Need. Our 154 deluxe guest rooms offer the generous comforts of a master bedroom and oversized bath to help you feel at home. A spacious work area with commanding views helps maximize your productivity and comfort. Plus you’ll get plenty of free extras, like bottled water daily and High Speed Internet Access. ... more   less 
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Also Known As:
Four Points By Sheraton Edmonton Gateway Alberta

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