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“Renovations and change in staff excellent”

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Hilton Garden Inn West Edmonton
Ranked #7 of 93 Hotels in Edmonton
Certificate of Excellence
Reviewed May 7, 2014

We have stayed here over the past 5 years and were not happy with the decore or the staff several years ago. We gave it a try this week again and the furniture amenities in the hotel itself and guest rooms were much improved. The food and staff in the main dining area were great also. The ladies provided friendly customer service and the menu items were tasty as we ate there several times.

  • Stayed: May 2014, traveled as a couple
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Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this reviewResponded May 15, 2014

Dear Karen,

I am so glad that you returned to stay with us, our new renovations have been very well received. I hope you will decide to make us your home away from home when visiting Edmonton.

Yours in hospitality

Michael Sieger

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564 - 570 of 898 reviews

Reviewed May 7, 2014

It is always a pleasure to stay here, friendly staff. great sleep, breakfast is very good, and Manfred in the Lounge is Mr. congeniality, always telling jokes and making you feel at home. The only place to stay in Edmonton

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this reviewResponded May 15, 2014

Dear Guest,

So glad to hear that our associate Manfred makes your stay that much better, I will share this with him directly.

Cheers

Michael Sieger

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Reviewed May 1, 2014

We were really happy at this Hilton property. The service was excellant, large rooms and well serviced. Great location and we loved the complimentary coffee and nibbles. The hotel was clean and fresh and the foyer was nice to just chill in. The bed was huge and really comfortable. Love that you can change the setting on the bed to make it suit your needs.

Room Tip: Take time out to enjoy the restaurant and bar
See more room tips
  • Stayed: April 2014, traveled as a couple
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1  Thank Janet-Terry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this reviewResponded May 15, 2014

Dear Guests,

Thank you for visiting Edmonton and for staying with us. Sounds like you had a great vacation, im glad we were able to be a part of it. Your comment about our new lobby is great to hear. We have found that it is a great place to relax and unwind.

Cheers

Michael Sieger

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Reviewed April 30, 2014

had an overnight stay recently - very clean accommodations and the breakfast bar was up to standards. Friendly front desk and serving staff at breakfast. Across the street is CHOP restaurant attached to The Sandman Hotel. I had a room facing Stony Plain Road and it still was quiet so no real advice on what room to select. As others said the West Edmonton Mall is near --- I went there for something to eat but after checking out Bourbon Street decided to come back to CHOP.

  • Stayed: April 2014, traveled on business
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1  Thank StrugglingGolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this reviewResponded May 15, 2014

Dear Guest,

Thank you for your review of us, glad to see that our property met your expectations. We hope you will choose to stay with The Hilton Garden Inn West Edmonton again in the future.

Cheers

Michael Sieger

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Reviewed April 26, 2014

I planned a weekend getaway to Edmonton for my wife to visit family. The hotel property and room were very clean and quiet. The hotel is very accessible to West Ed Mall and restaurants in the area. The staff were very helpful and friendly and adding the hot buffet breakfast on with the room was a delicious start to the day and very affordable. We would be happy to stay again and recommend others do too!

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
1  Thank Kirk W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this reviewResponded April 27, 2014

Dear Guest,

I am glad we were able to make your get-a-way weekend from Saskatoon a great one. Our Bed & Breakfast Package or add-on is a great value and is very popular with guests. Our made to order all you can eat breakfast is always a great start to your day.

Michael Sieger

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Reviewed April 23, 2014

We stayed 3 nites over long weekend. Was a great experience.
Arrived very late(early?) 3 am for checkin during a snow storm.
They got us checked in quick and into our room.
Beds comfy, breakfasts were great!
Snacks, coffee,tea, infused water beside the checkout are a very nice touch.
Great job in the recent renovation!
i will stay again when in Edmonton.

  • Stayed: April 2014, traveled on business
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1  Thank Willy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this reviewResponded April 27, 2014

Thank you for your review, our infused water is certainly becoming a big hit with our guests. Nice to see that we were part of your weekend in Edmonton. Hope to see you again soon.

Cheers

Michael Sieger

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Reviewed April 22, 2014

This is our hotel of choice in Edmonton. Stayed here many times. Nice and clean, all amenities. Only comment is the hotel doesn't look as "classy" as it did before they renovated. It just seems like they just chose a bunch of different styles of furniture and décor and nothing really comes together. And the restaurant just falls out into the lobby where as before it was more sectioned off. I always thought the front entrance was really beautiful, it was so bright and welcoming with the white floors, décor and flowers. Doesn't feel like the same hotel. But it is still a very nice place to stay. These are just general comments and observations.

  • Stayed: March 2014, traveled as a couple
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Thank makingthegrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this reviewResponded April 27, 2014

Dear Guest,

Thank you for your comments, so glad that you have made us your choice hotel in Edmonton for so long. We have received excellent reviews on our property wide renovations, I understand fully your feelings as our new lobby is more modern and contemporary then in the past.

Cheers

Michael Sieger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn West Edmonton

Address: 17610 Stony Plain Rd NW, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Edmonton
#7 Romantic Hotel in Edmonton
#9 Business Hotel in Edmonton
Price Range: $106 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Number of rooms: 160
Official Description (provided by the hotel):
The newly renovated Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced casual dining service in the Garden Grille & Bar and newly openend Backyard Lounge & Patio, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!" ... more   less 
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Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Hilton Garden Inn West Edmonton Alberta

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