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“cant go wrong staying here”

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Hilton Garden Inn West Edmonton
Ranked #7 of 93 Hotels in Edmonton
Certificate of Excellence
Georgetown, Canada
Level 6 Contributor
131 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“cant go wrong staying here”
Reviewed October 5, 2013

food was very good.
location was great - the Chop steakhouse is across the street with great food as well.
internet access was good
room and premesis was clean
i was presenting here and the events team are very good and responsive
tv was clear
bed was good and the room was quiet

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Churchill_Fortunato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, October 11, 2013
Dear Guest,

We appreciate your comments and thank you for sharing on TripAdvisor.

Michael Sieger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 reviews from our community

Traveler rating
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    14
    9
See reviews for
263
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Alberta
Level 5 Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 5, 2013

I like this hotel although I feel for the money it should include a basic movie channel...also the fellow that checked in just before me received 2 bottles of complimentary water...not sure why I didn't but didn't bother to ask...not that big of a deal.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank DouglasFamilyAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, October 11, 2013
Dear Guest,

Thank you for reviewing us on TripAdvisor, it is unfortunate that during your stay we were having some challenges with our cable provider. We do have HD cable and feature a selection of movie channels that on this day was unfortunately not working properly.

Thank you for your patience with us.

Cheers

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaconsfield, Canada
1 review
Reviewed October 4, 2013

The hotel provides very good service, a pleasant environment, helpful and friendly staff, and a decent restaurant at reasonable prices for a medium sized hotel. The location is most convenient if you are in West Edmonton.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wade S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, October 11, 2013
Dear Guest,

I would like to thank you for taking the time to share your comments about us on Trip Advisor. I am glad that our location worked out for you during your trip to Edmonton.

Cheers

Michael Sieger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moody, Canada
1 review
Reviewed October 1, 2013

I travel for business to W. Edm frequently and I always stay at this hotel whenever possible. Biggest reason that differentiates this hotel from others nearby is the employees. the friendly service and effort of staff is already great. (also I recommend the prime rib on tuesday nights). ... thank you HGI West Edm!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Todd E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, October 4, 2013
Dear Todd,

I would like to thank you for your kind review of us, we pride ourselves on our sincere western hospitality. It is great to hear that you are a fan of our property.

When you are in house on a Tuesday night again please drop by our managers reception would love to chat with you and perhaps obtain feedback on our upcoming hotel refresh and renovation plans.

Cheers

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 30, 2013

We arrived on Sunday afternoon for a two night stay. We found the 4:00 check-in is late when you are arriving on an early flight. The staff tried to accomodate an early check-in but it just wasn't possible. Understandable. They did store our bags, so we took off for West Edmonton Mall, a 5-min drive away. Room was clean and modern, but the beds were not that comfortable. Breakfast at the restaurant was excellent and reasonable for a buffet. Would likely stay here again.

Room Tip: Rooms on the north side will be quieter since they don't front onto the busy Stony Plain road.
See more room tips
  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slipstatic77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, October 4, 2013
Dear Guest,

Thank you for your comments regarding your recent stay with us. Sorry to hear we were not able to check in you in upon your arrival. Your comments regarding our beds lead me to believe that perhaps we may have missed the opportunity to let you know that our industry leading Garden System or GSS beds are fully adjustable to your comfort level.

Once again thank you for your response and I will share your comments with my team.

Cheers

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
Reviewed September 23, 2013

Friendly staff, large clean rooms and the Manager reception made the stay even better from beginning to end. Excellent food and great service, great central location with many stores and other restaurants close by to keep your options open

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, September 25, 2013
Dear Kelly,

Thank you for providing us with the best compliment, we strive to make our guests feel at home. Hope we see you again on a Tuesday night...

Cheers

Michael Sieger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
Reviewed September 20, 2013

My husband and I stayed here for a weekend away and it very good. The staff was friendly and quite efficient. The room was very clean and quite modern. Having a fridge and microwave was a total bonus. You could adjust your room temperature to your liking and this was perfect. The food was excellent. We would stay at a Hilton anytime again. Totally recommended.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Denise Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIGuestRelations, General Manager at Hilton Garden Inn West Edmonton, responded to this review, September 23, 2013
Dear Denise Z,

I want to thank you for your kind review of us, we hope to be able to host you and your husband again in the near future. Thanks for choosing us as your choice of accommodation.

Cheers!

Michael Sieger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn West Edmonton

Property: Hilton Garden Inn West Edmonton
Address: 17610 Stony Plain Rd NW, Edmonton, Alberta T5S 1A2, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Edmonton
#7 Romantic Hotel in Edmonton
#8 Best Value Hotel in Edmonton
#9 Business Hotel in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn West Edmonton 3*
Number of rooms: 160
Official Description (provided by the hotel):
The newly renovated Hilton Garden Inn West Edmonton is 20 minutes away from Downtown Edmonton and only 5 minutes away from the West Edmonton Mall. It is located on 178th Street and Stony Plain Road. This vibrant hotel offers 160 beautifully appointed guest rooms, popular recreational facilities such as heated swimming pool and hot tub, reasonably priced casual dining service in the Garden Grille & Bar and newly openend Backyard Lounge & Patio, free Wi-Fi and local phone calls, only to list a few. The Hilton Garden Inn West Edmonton is sure to cater to your needs whether it for business or a nice getaway, "We Speak Success!" ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn West Edmonton Hotel Edmonton
Hilton Garden Inn Edmonton
Edmonton Hilton Garden Inn
Hilton Edmonton
Hilton Garden Inn West Edmonton Alberta

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