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All reviews west edmonton mall bourbon street galaxy land water park continental breakfast attraction passes directly across the street pancake machine adjoining rooms room was clean hard boiled eggs would stay again third floor mini fridge location is great waterpark proximity
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18 - 23 of 688 reviews
Reviewed 4 weeks ago

It would be nice to have sausages and scrambled eggs added to the breakfast. We are not hard boiled eggs people, but the pancakes were nice.
The elevator didn't work when we were checking out. Other than that it was pleasant.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank ecannan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at West Edmonton Mall Inn, responded to this reviewResponded 4 weeks ago

Hello ecannan,
We appreciate you taking the time to provide us with feedback. I am very sorry to hear that a couple of things throughout your stay did not meet your expectations. West Edmonton Mall Inn has very competitive rates and offers their guests free wifi, free surface parking, and free mini continental breakfast. The breakfast is simple with things such as toast, pancakes, boiled eggs, fruit, yogurts, coffee, tea, and juice. It's a small grab-n-go breakfast for something small and quick before departing for no additional fee. We are so glad to hear that your overall stay was a good one. We hope to be seeing you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The room was decent which we needed, the front desk staff was not thrilled to check us in. Maybe he had a rough day, however the breakfast lady was full of energy and enthusiastic to assist everyone at the breakfast room. The lady on check out was nice and accommodating, over all we had a nice stay, we where there to celebrate my son's birthday.We had fun at Galaxy land and at the water park.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank syndi14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at West Edmonton Mall Inn, responded to this reviewResponded 4 weeks ago

Hello syndi14,
Thank you for your review and feedback. We are so glad to hear that your overall stay was a good one. We appreciate all feedback we receive as it allows us to know where to improve. Please note your review has been passed on directly to Front Office Management as your concerns with the front desk staff is certainly not of the norm for West Edmonton Mall Inn's team, and is completely unacceptable. Thank you again for your review and bringing this to our attention.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Would much rather have booked at the Fantasyland and just paid the extra $100 difference. They need to spend more time cleaning the rooms. And their continental breakfast needs work. I wouldn't recommend it nor stay again - only convenience was that it was located across the street from WEM.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank Nicole P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at West Edmonton Mall Inn, responded to this reviewResponded 4 weeks ago

Hello Nicole P,
We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. West Edmonton Mall Inn has very competitive rates and offers guests free wifi, free surface parking, and free mini continental breakfast. The breakfast is simple with things such as toast, pancakes, boiled eggs, fruit, yogurts, coffee, tea, and juice. WEM Inn has this mini continental breakfast for guests to conveniently grab something small and quick before departing for the day for no additional fee. Please note your review has been passed on to the appropriate departments and we appreciate your feedback very much. We sure do hope to see you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Location and staff were excellent.
Breakfast need improvement.
Few mattresses need to be replaced.
In extreme weather conditions, underground parking must be made available free of cost.
Overall it was a good experience.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Amer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at West Edmonton Mall Inn, responded to this reviewResponded January 17, 2020

Hello Amer R,
Thank you for your review and feedback on West Edmonton Mall Inn. We appreciate your feedback. We do have heated underground parking available for a small fee of only $10 per night. Space is limited, which is why we unfortunately can't give this for a free charge. We're very happy to know you had an overall great experience! We sure hope to be seeing you again the next time you visit the area!

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Reviewed January 11, 2020

Would highly recommend this Hotel. Right across the street from West Edmonton Mall. Clean, comfortable rooms at a great price. The only draw back was no way to make a good cup of tea when the breakfast room was closed.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Derrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fantasylandwem, Manager at West Edmonton Mall Inn, responded to this reviewResponded January 11, 2020

Hello Derrick G,
Thank you for your review and feedback on your stay at West Edmonton Mall Inn! Thanks as well for recommending our hotel to other travelers! We certainly hope to be seeing you again the next time you're in the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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