Ok.. So I booked the Bed&Breakfast package with the King size bed. I was so excited about going there, however was very disappointed. First off the parking area is very sketchy... signs warning you about having a problem with vehicle theft along with a stairwell that smelt like urine. Then when we go into our room we see that there are already people staying in there! So we are given another room to stay in... it's not what we were paying for... it was supposed to be a larger corner room on the top floor (which is what was given to us first) but now was a smaller room on the 3rd floor with a view of the roof. We were also supposed to have a couch and bathrobes/slippers, which were not there... Along with Executive Club Floor access which did not exist on that floor... So we went down to Malt's Lounge thinking we'd have a game of pool/darts and a drink.. only to find out that they do not have a pool table or dart board.. which they show on their website.. The room wasn't bad however kind of outdated, along with other areas of the hotel. So when we checked out the next day we were charged the $200 for the room, along with breakfast and a parking fee (supposed to be included) which we had to complain about to get removed... Bad customer service. They didn't seem to care at all about any of the mix ups. No sorry or apologies given. All in all very bad... Paying for alot more than what was given to us. I would never recommend this hotel to anyone.
- Official Description (provided by the hotel):
- Contemporary Downtown Hotel convenient to Convention Center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Hotwire, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Coast Edmonton Plaza Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Coast Edmonton Plaza Hotel Alberta