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“GREAT HOTEL, GREAT LOCATION” 5 of 5 bubbles
Review of Sandman Hotel Edmonton West

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Sandman Hotel Edmonton West
Ranked #79 of 93 Hotels in Edmonton
St. Paul, Canada
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“GREAT HOTEL, GREAT LOCATION”
5 of 5 bubbles Reviewed April 9, 2013 via mobile

This is a great hotel in a great location. Rooms are a nice size. Pool is neat. Great service. Staff are very friendly and helpful. The only down fall to this hotel is getting around the actual hotel. No elevators. Just stairs.....everywhere! The restaurants attached to the hotel (Chop and Denny's) are both great and very convenient!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hardtolove9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
    14
    35
    37
    41
    53
See reviews for
63
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14
39
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 18, 2013

Great location for what I was looking for. Rooms are outdated and smell stale from the indoor pool,beds are old and entire room in need of work. On the up side the staff are friendly and the food at chop is awesome. I had the filet of beef it was cooked medium as I asked and very tender, I sat at the bar as I was traveling alone, the bar maid and waitress were very friendly.

  • Stayed January 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bbjuic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed March 6, 2013

We spent two nights in this place, and never again!!!! We were on the first floor, and the first thing you experience are the filthy, and I mean filthy carpets,on the stairs and in the halls. The maintenance department room is on that floor as well and the cigarette smoke billowing out of there and down the hall is disgusting.
The rooms are small, old, and not very clean! The room at one point must have been a smoking room, because it had that faint smell of old cigarettes. The beds are very hard and uncomfortable, and the doors don't seal shut at all. There were a few times people were talking in the hall, and I swear I thought they were at the end of my bed.
We had to stay the two nights because my son had a soccer tournament and everything else in the city was booked....but never again!
I have stayed in other Sandman's and have had a great experiences, but this was a hugh disappointment.

Room Tip: Go to another hotel!!!!
See more room tips
  • Stayed March 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank N K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. John's, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed November 1, 2012

The hotel lobby looks nice, but the room we stayed in was pretty dingy because it faced the pool area of the hotel which was inside. So we had a window that looked on an enclosed pool area, no outside view whatsoever. The room was cramped, had little floor space and just seemed slightly outdated. Location in the city was decent, near the West Ed mall if that's a big part of your trip. I'd go back but I'd probably look elsewhere first.

Room Tip: If we were aware of the hotel layout we would have asked for a room that had a window to the outside...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cheryl_h6783
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed October 22, 2012

We were in a pinch one night in the city, and were looking for a place that would take 5 people. After looking for quite some time, we came across the Sandman Hotel. The lady at the front desk was pleasant enough and was able to help us out by getting us a room for the night. That's pretty much where the "pleasant" part of this Hotel ends.

The hallways were not clean, the room cleanliness was highly questionable, and every floor reeked of cigarette smoke. The "large" room was farrrr from large at all, and in fact, seemed way too crowded, just barely fitting a hide-a-bed, small kitchen area with the coffee maker and a sink, and the tv. The main bedroom wasn't any better. Beds were way less than comfortable, and there were STAINS on the blankets. We went down to the main desk to ask for an extra blanket and pillow for our extra person, and the other lady there who did not book us in, was not at all pleasant.

Not much more a person can say about this place. Yes, it was a place to put our heads for the night, but really NOT worth the money we spent, and we would not ever stay there again.

  • Stayed September 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Shelelagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grande Prairie, Canada
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed October 17, 2012

When we booked a room we were told that there would be room for all 5 of us, but, the room there wasn't. There was one queen sized bed with a couch (hide a bed) with very little room to walk around the beds. We made do and put the couch cushions on the floor but had a difficult time getting enough blankets and pillows for everyone. The pool was small and cold and the hot tub was luke warm not hot. The hot tub was also very deep when sitting or standing. I had to sit on my knees and I am 5'5".

  • Stayed September 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jcmbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilmarnock, Scotland
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed September 4, 2012

I have read the reviews for the Sandman. My wife and I spent four nights here. We were in Room 115 and next to a main road. We had hardly any noise pollution at all, including the usual hotel noise you would expect. The hotel has a 11pm to 7am quiet policy. The pop and ice machine were right outside our door - no problem there!

The room was comfortable and the bed also.

The usual Sandman type pool and hot tub (bubbly bath!) inside. Not too bad at all. The front desk staff and the house/cleaning staff were top notch and helpful. My wife has bed knees and can't walk very well without her stick, so a bottom floor room was welcomed. I noted the absence of a lift/elevator - perhaps we didn't see it.

The Hotel has a Dennys (great breakfast), and the Chop Restaurant attached. Both great. The food at the Chop is slightly more expensive, but is excellent.

I can't remember how much we paid for the room as we paid before leaving Scotland, but in my opinion, it was worth the money! Every time we visit Edmonton (this is our 3rd visit), we stay at the Sandman, and I see no reason to change.

Only one problem was the Internet suite's up and download speed - I could write faster myself lol! I will bring my own laptop next time!

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TheTrain546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gm_edmonton, General Manager at Sandman Hotel Edmonton West, responded to this review, September 7, 2012
Dear Valued Guest,

I wanted to thank you for your feedback on your most recent stay. I was pleased to hear you enjoyed your stay and that our staff made a lasting impression on your and your wife.

I did want to address your comment regarding the internet. We are aware that some areas of the hotel have a weaker signal than others. We do have plans to upgrade our internet service in the very near future and this issue should be rectified by your next stay.

Thank you and we look forward to seeing you again.

Charlene Piche
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Hotel Edmonton West

Property: Sandman Hotel Edmonton West
Address: 17635 Stony Plain Rd NW, Edmonton, Alberta T5S 1E3, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #79 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sandman Hotel Edmonton West 3*
Number of rooms: 149
Official Description (provided by the hotel):
A comfortably furnished hotel with easy access to all major highways, Sandman Hotel Edmonton West is perfectly situated near all major attractions such as West Edmonton Mall and the West Edmonton business district, making it the ideal place for your next stay. ... more   less 
Reservation Options:
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Also Known As:
Sandman Inn Edmonton
Sandman Hotel Edmonton West Alberta

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