So April fools night 2012 my bathroom backs up and the maintenance guy shows up and says well we gotta take out te toilet don't know how long we're gonna be so... I decide to get my babies(7 months and 4) out of here considering one bathroom and the equipment the guy brought in was loud ... Pull up to the sandman and the first lady we encountered at the desk was horrible I told her what was happening and that i needed a room this is 1045 pm and she's rolling her eyes at me being incredibly rude about the damage deposit which I expected to pay because I don't have a credit card but she made the horrible experience o the night even harder we had to leave and went back because my son saw the pool and wanted I stay there ... The next lady was better but still they were overall very condiscending and uncaring... The rooms were okay and it was nice to have a Denny's on site an oh when I checked in I asked for a late checkout just in case my babies slept in and wanted to relax and swim before goin home and the lady said okay 2 but luckily I checked before breakfast because there's no such thing as a 2 pm checkout ..... Is there no communication?? Could they have been more compassion and empathy when a potential guest comes in with 2 small children ..... Its up to u to choose to stay but don't check in after 10
- Official Description (provided by the hotel):
- A comfortably furnished hotel with easy access to all major highways, Sandman Hotel Edmonton West is perfectly situated near all major attractions such as West Edmonton Mall and the West Edmonton business district, making it the ideal place for your next stay. ... more less
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- Also Known As:
- Sandman Inn Edmonton
- Sandman Hotel Edmonton West Alberta