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“Never Again”

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Comfort Inn Edmonton West
Ranked #50 of 93 Hotels in Edmonton
Great Falls, Montana
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Never Again”
Reviewed April 28, 2006

IIf you’re looking for a hotel close to West Edmonton Mall, find a different one. For those of you that travel with pets, they do allow pets. For those of you, who don't travel with pets, don’t stay here. The hallways smell like cat urine. The 1:00 AM fire alarm that woke everyone up as they had to go out side was a real treat. Having all the hallways closed off really accentuated the urine smell. The hotel is showing its age, worn carpets, chipped till, etc. The room was dirty and the bed spread in our non-smoking room had cigarette burn holes in it. I guess it could have been worse. The guy that checked out after me was livid with the manager. His room when he had checked in the night before had not been cleaned and there was blood on the bed. There was no cleaning staff on at the time and it was all he could do to get moved to a different room. Ended up paying around $85 per night after the manager knocked off $30 dollars for my unhappiness. The hotel is fairly close to the mall but there are others close as well. You can find others for around the same price that at least have a swimming pool. Avoid this dump if you have any choice at all. The one bright spot was the restaurant that had a good selection and was reasonable priced.

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4 Thank Tim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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English first
A TripAdvisor Member
Reviewed August 15, 2004

We stayed at the Comfort Inn Edmonton last summer while we were visiting the West Edmonton Mall. We found the staff very friendly and most accomodating. The room we booked was a non-smoking room and it was very clean and fresh. In reading the other reviews I was surprized to see what others were saying. One, can you prove you got the scabies from the hotel? Scabies are transferred from one human being to another not usually from hotels. Scabies are parasites that survive on the flesh and not usually on a bed. Two, the Mall is not that far away from the hotel. Yes, it is probably too far to walk if you are carrying parcels as it is 3 long city blocks. If you look at a map you will see it is only 3 or 4 blocks away. Are you sure you weren't at the Comfort Inn & Suites downtown and thought you were at the one near the mall because I don't recall going through any industrial area to get there from the hotel.

We enjoyed our stay there so much that we have booked rooms there again for our trip next week. While we were there we never saw any groups of "teenagers" standing around the parking lots smoking or not. I felt very safe and secure in the hotel, no less safer than other hotels. There are very few hotels that have fences around the perimeters, besides, fences only keep the honest ones out. Fences cause places for others to hide which, to me, would be scarier than having them out in the open. Besides, teenagers hanging around smoking doesn't automatically make them a threat or harmful. If my trip this time is any different I will be sure to post my findings but if it is comparable to last time you won't here from me.

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12 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed October 27, 2003

This hotel advertises itself as within walking distance of the West Edmonton Mall - this was untrue as it was about 2 miles away through a large industrial area. The hotel also said they offered a shuttle service to the West Edmonton Mall (but it is at a cost and they only take you there and do not bring you back.) The hotel charged for every little extra so even though the rates seem 'reasonable' they aren't with all the hidden extras. Most of the staff were also unfriendly and unhelpful.

We felt very unsafe at this hotel - there is no perimeter fence and we had ground floor rooms as there is no lift - and when we opened the curtains in the morning there were teenage yobs leaning against the French glass doors smoking - very unsettling. The lay-out of the rooms made you feel as if in a vulnerable goldfish bowl. We could not wait to leave.

The only positive thing about staying here was within a few feet of the hotel was East Side Marios - a very good, inexpensive family restaurant. There was also a good pancake house beside the hotel.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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A TripAdvisor Member
Reviewed February 26, 2002

I have just returned from the Doctor's office to find out that I have acquired scabies from staying at this hotel. When we entered our room it smelled terribly, and it was rather dirty, but we arrived late and this was the last room in the hotel so we had no choice but to stay.

I can not recommend the Comfort Inn in downtown Edmonton, Alberta. Their deplorable standards of cleanliness obviously represent a significant health risk.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Edmonton West

Property: Comfort Inn Edmonton West
Address: 17610 100 Ave NW, Edmonton, Alberta T5S 1S9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#19 Business Hotel in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Edmonton West 3*
Number of rooms: 100
Official Description (provided by the hotel):
Our 100% smoke-free Comfort Inn, situated in the West End, has newly renovated the front desk and lobby area which now includes a 24-hour business centre, fireplace and sitting area. All bedrooms have new carpet, vinyl, drapes, 32 inch flat screen tvs & new vanity and tile in the bathrooms. All rooms are equipped with free wireless high speed and the hotel offers a small meeting room. Melt into your pillow-top bed with Truly Yours bedding. Upgraded rooms are equipped with a fridge and microwave. We are a pet-friendly hotel and offer ground floor rooms with a patio. Ideally located minutes from the West Edmonton Mall, Rexall Place, Telus Space & Science Centre, great shopping and restaurants ... more   less 
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Also Known As:
Comfort Inn West Hotel Edmonton
Comfort Inn Edmonton West Alberta
Edmonton Comfort Inn

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