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“Not That Great”

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Comfort Inn Edmonton West
Ranked #63 of 93 Hotels in Edmonton
Alberta
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Not That Great”
Reviewed February 18, 2009

This hotel was moderately clean with comfortable beds and good pillows. It is moderately priced and located close to lots of restaurants and shopping. However, I had a few issues with the hotel. I had booked a queen suite online for a room with a fridge and microwave, but was booked into a regular room. When I complained I was told the only room with a fridge had no telephone, since I need to use the phone this room was not an option for me.

The hotel is not very quiet. Hall noises carry into the room, as do noises from adjoining rooms. I was beside a group of teenagers who were partying well into the night. At 2:00 a.m. I finally had to phone the front desk to complain about the noise.

The only disappointment to the rooms cleanliness was the condition of the shower curtain. It had disgusting looking stains on it that made me not want to touch it. Parking in the main lot was very limited - maybe big enough for 15 to 20 vehicles. The remaining parking is at the back of the building which I felt was not very secure.

There are many hotels located in this area of Edmonton and for the price I think there are better options. Had a queen suite been available the rate would have been comparable to the much higher rated Hilton Garden Inn or the Holiday Inn at the Mall.

  • Stayed February 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alberta_64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
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    31
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
perth
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 21, 2008

had to sit next to maintanence room to get the fee wifi. got smoking room and asked nicely to be put in non smoking, they said non available 3 hours later i heard them tell other customer they had 4 non smoking rooms available. i saw pets in hotel corridors. room sliding door opened to back lot of macdonalds.

only stay if you are desprate. filthy rooms

  • Liked — leaving
  • Disliked — so called internet service
  • Stayed October 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank perthguy83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
57 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 10, 2008

Stayed 2 nights but I should have left after 5 minutes in the room... Dingy and dark... Smelly or pets... Furniture needs replacing (dirty).. and I had to ask to replace the bed cover because it was filthy.. . Problems with heat.. either working and cannot stop it (and you cannot breathe) or not working and freezing... I tried to ask for help by pho ne but the front desk NEVER answered the phone. I will NEVER go back...

  • Stayed October 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank josee19963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta
Level Contributor
51 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed October 6, 2008

I booked for an excellent rate through Priceline's 'name your own price'. Obviously, I had no choice in which hotel I would be staying, so I ended up here. I was out for a girl's weekend with my two sisters, and we were all pleased with the accomodation. The room had a double bed and a single sofabed. There was plenty of room, even with the sofabed out. The front desk called up within minutes of our arrival to make sure everything was okay, and then came up a few minutes later with extra bedding for the sofabed. Both beds were comfortable. I have a bad back, and I had no trouble sleeping on the sofabed. The room also had a coffeemaker, shampoo & soaps, a hairdryer, and an iron and ironing board. The room was very clean, and everything was straightened up when we came back from shopping.

The location was terrific for getting anywhere in the city, not just to WEM. We came in from the west, and it was extremely easy to find. There were several dining options around, as well as shopping. We only went to the Albert's attached to the hotel, and it was fine for breakfast. We dined elsewhere in the city for other meals.

I'm giving it a four because the service was so excellent, and because for the money it was a great deal. Even though we were a 'priceline room', we were still treated as if we were paying top dollar.

If they had a pool/hot tub/free breakfast or any of those three, I would probably rate it a 5.

  • Liked — location & price
  • Disliked — no hot tub
  • Stayed October 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Princess_Lu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ko Pha Ngan, Thailand
Level Contributor
63 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed January 5, 2008

This hotel is very close to the west Edmonton Mall, and since that was the purpose of our trip, it made for a good base to get to the mall quickly. The hotel is really lacking in amenities though; no breakfast- which all Comfort Inns are supposed to offer; no hotub, no public computer, no workout room. Good thing all we did was sleep then head off to the mall. It would have been nice to soak in a hottub though.
I don't think I would stay there again, I would rather have a longer drive to the mall in exchange for more amenities.

  • Liked — Close to West Ed Mall
  • Disliked — No Amenities
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank travelinomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Il
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 21, 2007

Well, we booked because the price was right and it was close to the big mall. When we arrived Coleen checked us in. We were disapointed to find out that all they had was a 2nd floor room and the hotel was full no rooms left on the bottom level. Being seniors it was going to be hard to get our things up the stairs, without us asking she offered to assist us and carried up the 2 larger bags. She the told us that if the was something else need to just let her know. She was warm and welcoming. The room was ok, but had not been very well cleaned and it was a tad noisy most of the evening. We called down to complain about the noise but the person working seemed bothered by our call and he didn't do anything. The next day we were checking out the same girl was still at the reception desk she again we very friendly and asked us if we had enjoyed our room and our time at the mall. Even if she didn't really care she sure came across like she did. If we stay there again it will be because of her.

Stayed May 2007
Helpful?
3 Thank comfortseeker1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, SK
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 27, 2007

The hotel was clean and the rates were reasonable. It's not a 5 star, but for the price it was reasonable and we will be staying there again.

Stayed November 2006
Helpful?
2 Thank gadget463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Edmonton West

Property: Comfort Inn Edmonton West
Address: 17610 100 Ave NW, Edmonton, Alberta T5S 1S9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#19 Business Hotel in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Comfort Inn Edmonton West 3*
Number of rooms: 100
Official Description (provided by the hotel):
Our 100% smoke-free Comfort Inn, situated in the West End, has newly renovated the front desk and lobby area which now includes a 24-hour business centre, fireplace and sitting area. All bedrooms have new carpet, vinyl, drapes, 32 inch flat screen tvs & new vanity and tile in the bathrooms. All rooms are equipped with free wireless high speed and the hotel offers a small meeting room. Melt into your pillow-top bed with Truly Yours bedding. Upgraded rooms are equipped with a fridge and microwave. We are a pet-friendly hotel and offer ground floor rooms with a patio. Ideally located minutes from the West Edmonton Mall, Rexall Place, Telus Space & Science Centre, great shopping and restaurants ... more   less 
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Also Known As:
Comfort Inn West Hotel Edmonton
Comfort Inn Edmonton West Alberta
Edmonton Comfort Inn

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