This is our fifth Comfort Inn since we started our cross-Canada trip and it was very disappointing. The first room we were given reeked of cigarette smoke tho it was supposed to be non-smoking. When I complained, I was told the room was newly renovated, but I told the clerk I wanted it changed. We were given another room which still smelled but not as much. We were told there was no breakfast as this hotel was too small. However a few hours later I heard the clerk tell another guest there were vouchers for a restaurant next door; we were not told that. Went to Denny's instead. The bathroom was the newly renovated one. The room looked clean but the bureau was too huge. Worst of all was that the wi-if did not work at all the two nights we were there. I was given a 1-800 number to call. Poor customer service. I got the impression they are doing nothing to correct this. There was no night light in the bathroom. The fridge had a broken freezer door and the fridge was placed on a couple of 2x4. Lots of little details that management is not looking after. I also was asked to give a $100 damage deposit which no other Comfort Inn had ever done. The clerk who checked us in could not even tell us how to go around the hotel to park our car; obviously poorly trained and unfamiliar. Yes it was very close to the West Edmonton Mall but I would never stay here again. There are many other places to choose from.
- Official Description (provided by the hotel):
- Our 100% smoke-free Comfort Inn, situated in the West End, has newly renovated the front desk and lobby area which now includes a 24-hour business centre, fireplace and sitting area. All bedrooms have new carpet, vinyl, drapes, 32 inch flat screen tvs & new vanity and tile in the bathrooms. All rooms are equipped with free wireless high speed and the hotel offers a small meeting room. Melt into your pillow-top bed with Truly Yours bedding. Upgraded rooms are equipped with a fridge and microwave. We are a pet-friendly hotel and offer ground floor rooms with a patio. Ideally located minutes from the West Edmonton Mall, Rexall Place, Telus Space & Science Centre, great shopping and restaurants ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn West Hotel Edmonton
- Comfort Inn Edmonton West Alberta
- Edmonton Comfort Inn