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“Convenient Location - - Poor Customer Service”

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Comfort Inn Edmonton West
Ranked #45 of 93 Hotels in Edmonton
Reviewed October 28, 2012

We just arrived home from an overnight stay at the comfort inn west 100 Ave. We chose this hotel for it's proximity to West Edmonton Mall -- approx. 5 min away. I booked 2 rooms online prior to our arrival and when we checked in found that they had us booked in the wrong rooms. They put us in a different room with two smaller beds. The room itself was fine -- not too small but just a basic room. The bathroom wasn't as clean as we would like -- soap scum and hairs in the tub. We tried to have the rooms changed but they wouldn't allow it. For the price of the hotel I expected better service from the front desk staff and a cleaner room.

  • Stayed: October 2012, traveled as a couple
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Thank Allan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 - 217 of 240 reviews

Reviewed October 21, 2012

The worst customer service I've ever seen!front desk staff were horrible and made no attempt to help when tv in my room didn't work!i politely told them that I would just cancel my room and went to truck.then I walked back in and asked if they could just switch tv with one in an empty room.he then told me that he went and checked it while I was outside and that tv was working but that he had allready booked the room to somebody else!so I had to go find another hotel!and to make it worse, they did a preauthorization on my credit card for $220 that takes "a couple days" to be credited back!WILL NEVER SET FOOT IN THIS HOTEL AGAIN!!! But if like horrible customer service, check this hotel out!

  • Stayed: October 2012
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Thank Mikedc74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

This is a great location if visiting the West Edmonton Mall. The hotel lobby was inviting and comfortably furnished and the staff very welcoming upon arrival. The room was very clean and well maintained. All staff we encountered were very friendly and courteous. A most enjoyable stay.

Room Tip: Choose ground floor rooms with patio door access
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  • Stayed: September 2012, traveled with friends
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2  Thank Lucia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2011

$10 to make use of the computer in the lobby!!!! Why don't they just start metering the water and charge extra for how long you're in the shower....

  • Stayed: December 2011
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2  Thank garbeth77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2011

Very good price for a really well kept hotel. Nice sleep and very clean. Good staff.

  • Stayed: November 2011, traveled as a couple
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6  Thank quinton m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2011

I rented non smoking room and was given smelly non smoking room.
There was NO fridge or micro, TV did not work. Patio door had NO
screen. Went to f/d she was half a sleep as she did 2 shift and was
tired.She started telling me they have lot of complains and lot of staff
turn over, so haring all from her, I did not complain but left UPSET.

Room Tip: Check room before renting
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  • Stayed: October 2011, traveled with family
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5  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2011

We stayed at the Comfort Inn West on Sept 26th 2011. This is always our first choice when staying in Edmonton for a few reasons. They are pet friendly and we always travel with our pets; the rooms are nice, clean and comfortable; the proximity to West Edmonton Mall and the rates are fair. The only thing is that they do not offer continental breakfast but they do have Albert's Family restaurant at the hotel and you can find McDonald's, Tim Horton or a number of other restaurants close by.

Room Tip: We always get a main floor room cause of our pets which are nice because you get a patio door to acc...
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  • Stayed: September 2011, traveled with family
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3  Thank royleb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Edmonton West

Address: 17610 100 Ave NW, Edmonton, Alberta T5S 1S9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#19 Business Hotel in Edmonton
Price Range: $66 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn Edmonton West 3*
Number of rooms: 100
Official Description (provided by the hotel):
Get rested and ready for anything at the 100% smoke-free Comfort Inn West hotel in Edmonton, Alberta. Our pet-friendly hotel is located near attractions like the West Edmonton Mall, Valley Zoo, Commonwealth Stadium and the TELUS World of Science. We are also just minutes away from Rogers Place. Amenities you want and need include free WiFi, a hotel restaurant and meeting room. All bedrooms are equipped with a fridge, microwave and 32 inch flat screen tv. We are happy to provide complimentary parking while a guest of the hotel. Melt into your pillow-top bed with Truly Yours bedding. We also provide drive-up and ground floor rooms with a patio. ... more   less 
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Also Known As:
Comfort Inn West Hotel Edmonton
Comfort Inn Edmonton West Alberta
Edmonton Comfort Inn

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