I must start by saying that I live in hotels full-time for work, so I have a bit of an understanding of what to expect of a hotel that charges close to $150 a night.
When you first walk into the hotel, you can see the mass construction that is going on. We figured we may be able to get a deal because we only really needed a place to crash for the night. There was no deal; the price was quoted even higher then on any website. We were so tired so we figured we would at least get a room away from the construction, but we were very wrong.
As soon as I opened my window to let in some natural sun light, there were four construction workers standing in front of it on a ledge peering in. The rooms were so poorly lit and it made it impossible to let in natural sun light without compromising our privacy. I noticed that there was a door going from the room that took you onto the ledge where they were standing - and it did not lock. So any one of the construction workers could enter our room at any time. Not only that, but the ledge was a high drop, which is not safe for anyone with children.
Because we arrived late there was no noise, we didn't complain. But, all night we were bothered by the noise of tarps flapping in the wind and babies crying - the walls are paper thin. Once 10 AM hit, we were awoken to the sound of hammering, shouting and drilling right on our wall outside.
With tired eyes my friends went down for the 'free' breakfast - which we were not told was continental and the quality was very poor.
Needless to say I am very, very disappointed! I will not be staying at this hotel again and would recommend you do the same - at least until construction season is over. They do not do anything to ensure their guests are more comfortable when the very noisy construction is going on.
I called the front desk to discuss the issue and they said that they have signs up in the hotel stating that it will be a bit noisy during the stay. I was very disappointed with the service and the lack of empathy with the staff. It is there job to provide sleeping quarters to people, but if they can't sleep then this hotel has nothing going for them.
- Official Description (provided by the hotel):
- Located in the heart of Downtown Edmonton, The Comfort Inn & Suites provides great location with affordable pricing. The hotel features 108 rooms with many options including Family Suites, Jacuzzi Suites, and smoking rooms are available. While staying with us enjoy On Site Parking(Surcharge$10/night), Free Wi-Fi access, Free Continental Breakfast, morning paper, a Pool, Sauna, Gym, and many other services to make your stay more enjoyable. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Hotel Edmonton
- Comfort Inn And Suites
- Comfort Inn Edmonton
- Edmonton Comfort Inn
- Comfort Inn & Suites Edmonton, Alberta