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Ramada Edmonton Hotel & Conference Centre
Ranked #80 of 93 Hotels in Edmonton
GreenLeadersBronze level
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737 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (95)
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Saskatoon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 31, 2012

My husband and I recently checked out of here, after staying for a week. The internet was terribly slow, at times not working at all. So if you are in school, or need internet for work, don't expect wifi at this location. I approached the front desk, and nothing was done to resolve the issue.

The gentle-man who worked a grave yard shift at the front desk was attempting to argue with me at 1 am when I was just going to pay for an additional night. He was very rude, and unprofessional. Seemed very sexist to say the least.

When checking out, I discovered that without signing anything, the front desk decided to take my security deposit, and use it to cover the room for the one night. Here I thought the Saturday night was covered since I experience all these problems with the internet, nope nothing done about it. The security deposit is not there to pay for the room, and therefore regardless, the front desk should have you sign before taking your cash, and using on the room fee. I found that obscure.

The hallways smelled bad of marijuana smoke, and just turned me right off. The in room dining was awful, when I ordered my meal up to the room, I waited an entire 90 minutes for my food, and the sad thing is, when i got the food, the food was brought up uncovered. I was promised a dessert for my long wait, instead the girl hands me over a ten percent off card, assuring me a discount for next time I decide to eat in the restaurant. Like really? My dinner was cold, I waited 90 minutes for it and she hands me a 10 percent off card.

Im very disgusted with the way things turned out. I stay here regularly, and in fact some of the girls whom have been working at the front desk long enough, know me by name. Its rather a huge disappointment that with the amount of business I have given to you guys, and that is how i get treated in return.

Perhaps, a 1 night stay to resolve this with complimentary breakfast and dinner. Im so disappointed as this was my husband and I's favorite spot!

Room Tip: Request East Tower
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  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank abercombie_blonde52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, General Manager at Ramada Edmonton Hotel & Conference Centre, responded to this review, November 19, 2012
Thank you for your candid review of our hotel. I have brought these concerns to our guest service teams. We pride ourselves on producing great guest service, which in this instance we have not. Please accept our apologies.

John Mytz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Edmonton Hotel & Conference Centre

Property: Ramada Edmonton Hotel & Conference Centre
Address: 11834 Kingsway NW, Edmonton, Alberta T5G 3J5, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Green Hotel in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Edmonton Hotel & Conference Centre 3*
Number of rooms: 428
Official Description (provided by the hotel):
Welcome to where a DELUXE BREAKFAST is always COMPLIMENTARY with your guestroom! The Largest Conference Hotel in Edmonton.Ideal for business or leisure travel, Ramada Conference Centre Edmonton is conveniently located just five minutes from downtown Edmonton, 35 kilometers from Edmonton International Airport, and minutes from the City Centre Airport with easy access to popular capital-area attractions in just minutes.The hotel offers over 260 guestrooms, 30,000 square-feet of meeting space, Complimentary Deluxe Breakfast, Graze restaurant serving Canadian cuisine, Arbour Bar lounge, 24 hour Fitness Centre, 24 hour Business Centre and a friendly team of professionals to serve you.Ramada Conference Centre guestrooms offer free local calls and free wireless high-speed internet to keep you connected. If you choose to drive, the hotel offers ample free parking on-site. ... more   less 
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Also Known As:
Ramada Conference Centre Hotel Edmonton
Ramada Hotel Edmonton
Ramada Edmonton Hotel & Conference Centre Alberta

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