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“Disappointing”

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Holiday Inn Conference Ctr Edmonton South
Ranked #47 of 93 Hotels in Edmonton
GreenLeadersBronze level
Alberta
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Disappointing”
Reviewed July 18, 2013 via mobile

I stayed for 5 nights with my daughter while she attended a summer camp. The location is not good due to the one way streets and a huge pain to get back to. I put the do not disturb sign up the first day and still had them knock twice and then get a phone call. I took it down the next day since it doesn't do anything anyway. They wanted to clean the room at 9:00. My daughter was at camp and I am not from the city and had no where to go. I asked it she could come back at 11:00 or so. She was annoyed at this and left. She came at 1:00 and spent over half an hour in the room while I sat outside and waited. She basically made the beds and cleaned the tub and toilet. Didn't replace the plastic cups or give us more toilet paper (which is thin and cheap). I put the sign back on the door for the remainder of our stay since it was a waste of my time. We used the same plastic cups all week. The tv channels are limited and for the most part don't even work and are just frozen screens. I've stayed at several Holiday Inns and have always had a good experience. I won't be returning to this one

Stayed July 2013, traveled with family
Helpful?
Thank SamRock40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie M, Guest Relations Manager at Holiday Inn Conference Ctr Edmonton South, responded to this review, July 24, 2013
Thank you for your comments. Your feedback is important to us. We conduct ongoing training with our staff based on the reviews that we receive to ensure that guest expectations are met and exceeded. I apologize for your stay not being comfortable, we were having some problems with our TV provider and that has been rectified. We appreciate you for being a loyal Holiday Inn customer and hope that you will give us another chance.
Sincerely,
JessieM
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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146 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Italian first
  • Thai first
  • Any
English first
Red Deer, Alberta, Canada
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 17, 2013 via mobile

First I phoned the 800 number somewhere in Philippines and the lady was not able to answer many questions related to breakfast or the attached bar. After a while, I used the local number and got all my questions answered and the booking completed. Before we checked in, we were warned twice about the train tracks behind the hotel - luckily, the noise wasn't that bad. The bar had very loud music we only stayed for one drink. There was another party of four who were more annoyed by the noise than us! To be fair, the staff were very attentive to our concern about the bar. The breakfast was very pleasant with efficient service. Overall, a good stay. To top it off, one of us had left a Kindle in the room and the Housekeeping has mailed it to us. Commendable.

Stayed July 2013, traveled with family
Helpful?
Thank Arun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie M, Guest Relations Manager at Holiday Inn Conference Ctr Edmonton South, responded to this review, July 18, 2013
We appreciate you taking the time to share your feedback regarding your stay with us.

Sorry to hear that the noise level in the Restaurant was not comfortable for you.

The Holiday Inn Conference Centre Edmonton South has just completed conducting a study on noise reducing measures. We are happy to announce that we are about to implement some of these results which include replacing our windows with triple glazed sealed units with laminated glass for sound dampening.

Once again, thank you for your comments.

Sincerely,

Jessie Moyo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prince George, Canada
Level 6 Contributor
204 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed July 12, 2013

the room was comfortable, clean and quiet. The only negative was the elevator was painfully slow until the third was found south of the two main ones. The Irish pub was really good. The location is hard to beat at the junction of gateway and the White Mud Freeway. Price was reasonable for the accommodation.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcmcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie M, Guest Relations Manager at Holiday Inn Conference Ctr Edmonton South, responded to this review, July 15, 2013
Thank you for the feedback.

Glad to hear that you enjoyed your stay with us.

Our second elevator was out of order due to electronic upgrades being done. We apologize for any inconvenience this may have caused you.

Sincerely,
Jessie Moyo
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level 6 Contributor
177 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 23, 2013

Gateway Blvd runs to the front and the railroad runs in the back. There is a nice pub attached which is a must for any hotel that I stay at. It was a clean HI but nothing special Of course the rates are high as it is in Edmonton. I will try another hotel next time.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ghuizer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie M, Guest Relations Manager at Holiday Inn Conference Ctr Edmonton South, responded to this review, July 3, 2013
Thank you for your comments.

The Holiday Inn Conference Centre Edmonton South has just completed conducting a study on noise reducing measures and we are about to implement some of the results. This will include replacing our windows with triple glazed sealed units with laminated glass for sound dampening.

Once again, thank you for taking the time to share your feedback.

Sincerely,

Jessie Moyo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level 5 Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed June 20, 2013

Stayed here on a business trip. Nice hotel, good facilities, friendly staff. Bad location. Lots of noise from traffic on extremely busy intersection. Room has black out curtains, but dont close properly, and the room was bright at night. Nice shower, room has small fridge and coffee maker. Overall ok hotel, poor location.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jogar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie M, Guest Relations Manager at Holiday Inn Conference Ctr Edmonton South, responded to this review, June 21, 2013
Thank you for your comments.

The Holiday Inn Conference Centre Edmonton South is in the process of installing triple paneled noise minimizing windows which will reduce outside noise.

Thank you for your business and look forward to your next stay.

Sincerely

Jessie Moyo
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 5 Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 12, 2013

At location for a conference and stayed the evening before. Checkin was efficient, but asked for a quiet room and was told the one I was getting was quiet. After getting to the room I doubt there is a really quiet room in the location. In front is a well-travelled main road, on the back is a railroad track and then a distribution/warehouse. Windows were not sound resistant. Room was very average. I think there are better, more up-to-date places to stay - but it was convenient to my conference held in the same building.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VicTraveler_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie M, Guest Relations Manager at Holiday Inn Conference Ctr Edmonton South, responded to this review, June 14, 2013
We appreciate you taking the time to share your comments. Your feedback is important to us.

The Holiday Inn Conference Centre Edmonton South has been newly renovated and are thrilled to announce the addition of Fionn MacCool’s Irish Pub which is NOW OPEN for our guests enjoyment.

We are in the process of implementing measures to reduce outside noise that can be heard in our East side guest rooms.

Thank you for choosing our hotel for your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 21, 2013

Stayed two nights at this hotel on Priority Club reward points. It was a pleasant night's sleep but had to leave the window open to keep room cool. Loads of traffic on Gateway Blvd. didn't bother me, if the window was closed, you would not hear it. Shower has decent pressure (always important). Ample parking even with restaurant and bar traffic. Close to all amenities (namely restaurants). The staff there was highly attentive and made sure your stay was as pleasant as possible. The bar at the south end of the hotel provides excellent food (try their deep fried red velvet doughnuts) and is available for quick pick up if you so desire (bar is loud).

Spa and Breakfast not rated as I did not use them.

Recommend using points if you have them, use the partial points and cash (10000 points + $40 per night) option.

Room Tip: To avoid traffic noise, stay on the east side. Downside to the east side is early morning sun (easi...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Drunktraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessie M, Guest Relations Manager at Holiday Inn Conference Ctr Edmonton South, responded to this review, May 22, 2013
We appreciate you taking the time to share your feedback regarding your stay with us.

We are sorry to hear you had problems with the room not being cool but are glad to hear this did not impact your overall guest experience with us.

We value you as a Priority Club Rewards member and hope to have you as our guest again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Conference Ctr Edmonton South

Property: Holiday Inn Conference Ctr Edmonton South
Address: 4485 Gateway Blvd NW, Edmonton, Alberta T6H 5C3, Canada (Formerly Greenwood Inn Edmonton)
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#11 Green Hotel in Edmonton
#31 Business Hotel in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Conference Ctr Edmonton South 3*
Number of rooms: 224
Reservation Options:
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Also Known As:
Greenwood Inn Edmonton Hotel Edmonton
Greenwood Hotel Edmonton
Greenwood Inn Edmonton Edmonton
Holiday Inn Conference Ctr Edmonton South Alberta

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