First time staying at this location as we had a function on Whyte Ave. Quiet area right next to a Volvo dealership. We were first given a room with a loud squeaky door which surprised me then I found out the door did not close automatically when it swung shut behind me. It stayed open! Fine, not a big deal we just manually press down on the handle each time to close the door. Hotel doors do not behave normally that way but we could live with that or so we thought. When my husband left the room, he couldn't close the door behind him. Housekeeping service was out in the hall and when he inquired about the door, he was told that there's another room (even named the number) with the exact problem. He had to put a key card in to press down on the handle to close the door!!!!
I can understand issues that need to be fixed but knowing the problem areas in the hotel (they were waiting for parts to fix these doors) and they still put us in these rooms? The person in the room above wore her heels in the room so we were able to hear the dull thumping on the carpeted area and clicking of the heels on the tiled floor. That went on for awhile and I had to wonder about the sound barrier on the ceiling. The A/C was extremely noisy, not a consistent hum but a odd choking noise that made me take notice so with all the issues, we requested a different room. That was midweek so it wasn't busy and we were moved right next door. The second room was perfect! How I wish they had just put us in the second room in the first place!!
The nice touch was a 3 tier fruit infused water container in the lobby. Saw the same thing at the Cambridge Suite Toronto but they filled theirs with ice. This one at the Hampton was just sitting there at room temp. A layer of strawberries, one of cucumber slices and one of orange slices. I spotted them when we checked in in mid afternoon. When we checked out at 11am the next morning, the same desk clerk was working and I saw the same fruit infused water. I asked her if they were fresh from this morning, she nodded yes. The strawberries by now were bleached white from sitting in the water for a long time. I tried some and it was room temp. Keeping fruit in room temp water over night is not a healthy idea!!! Opportunity to impress lost!
The breakfast though was excellent! One of the best I've ever had at a Hampton. Western omelet, sausage links and french toast strips! Excellent orange juice. I know they had fresh fruit, saw the juice but it was not replenished and we still had half hour before the end of breakfast.
The room situation cost the hotel a "star", The fruit infused water was really a nice touch, too bad they didn't keep it pristine. I'd go there again but a quieter problem free room to start with would be nice!
- Official Description (provided by the hotel):
- Make yourself at home in one of the 100 individually decorated guestrooms, featuring MP3 docking stations and LCD televisions. Your pillowtop bed comes with cotton sheets, down comforters, and down blankets. Windows open for fresh air and city views. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. To top it up the hotel offers a daily complimentary hot breakfast. ... more less
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- Also Known As:
- Hampton Inn By Hilton Edmonton/South Alberta