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Hampton Inn by Hilton Edmonton/South
Ranked #13 of 93 Hotels in Edmonton
Certificate of Excellence
Reviewed May 31, 2012

First time staying at this location as we had a function on Whyte Ave. Quiet area right next to a Volvo dealership. We were first given a room with a loud squeaky door which surprised me then I found out the door did not close automatically when it swung shut behind me. It stayed open! Fine, not a big deal we just manually press down on the handle each time to close the door. Hotel doors do not behave normally that way but we could live with that or so we thought. When my husband left the room, he couldn't close the door behind him. Housekeeping service was out in the hall and when he inquired about the door, he was told that there's another room (even named the number) with the exact problem. He had to put a key card in to press down on the handle to close the door!!!!

I can understand issues that need to be fixed but knowing the problem areas in the hotel (they were waiting for parts to fix these doors) and they still put us in these rooms? The person in the room above wore her heels in the room so we were able to hear the dull thumping on the carpeted area and clicking of the heels on the tiled floor. That went on for awhile and I had to wonder about the sound barrier on the ceiling. The A/C was extremely noisy, not a consistent hum but a odd choking noise that made me take notice so with all the issues, we requested a different room. That was midweek so it wasn't busy and we were moved right next door. The second room was perfect! How I wish they had just put us in the second room in the first place!!

The nice touch was a 3 tier fruit infused water container in the lobby. Saw the same thing at the Cambridge Suite Toronto but they filled theirs with ice. This one at the Hampton was just sitting there at room temp. A layer of strawberries, one of cucumber slices and one of orange slices. I spotted them when we checked in in mid afternoon. When we checked out at 11am the next morning, the same desk clerk was working and I saw the same fruit infused water. I asked her if they were fresh from this morning, she nodded yes. The strawberries by now were bleached white from sitting in the water for a long time. I tried some and it was room temp. Keeping fruit in room temp water over night is not a healthy idea!!! Opportunity to impress lost!

The breakfast though was excellent! One of the best I've ever had at a Hampton. Western omelet, sausage links and french toast strips! Excellent orange juice. I know they had fresh fruit, saw the juice but it was not replenished and we still had half hour before the end of breakfast.

The room situation cost the hotel a "star", The fruit infused water was really a nice touch, too bad they didn't keep it pristine. I'd go there again but a quieter problem free room to start with would be nice!

  • Stayed: May 2012, traveled with family
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2  Thank swanster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farid J, General Manager at Hampton Inn by Hilton Edmonton/South, responded to this reviewResponded July 30, 2012

Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor.

We certainly do appreciate your feedback regarding your stay and have actioned the various items mentioned on the feedback provided like ice placed in the 3 tier water station in the lobby, rectified the door issue and the air conditioning unit.

On behalf of the staff and management at the hotel, we thank you for your business and look forward to welcoming you back to the hotel.

Thank you

Farid Janmohamed
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 - 588 of 635 reviews

Reviewed May 23, 2012

My family and I have stayed numerous times at this hotel. The staff are always friendly, the rooms are always fresh and clean. The hotel has always been quiet, no kids running up and down the halls or people partying all night long. Love it. Beds are always comfy. Location is terrific. Lots of shopping and restaurants around. Only minutes from Highway 16, West Edmonton Mall.

Room Tip: East rooms are quieter, if you like the windows open.
See more room tips
  • Stayed: April 2012, traveled with family
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Thank Trvn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farid J, General Manager at Hampton Inn by Hilton Edmonton/South, responded to this reviewResponded May 25, 2012

Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor.

We at the hotel are glad to see that you enjoyed your stay with us and had a good night sleep home away from home which the hotel has come to be known for our fresh and clean hampton bed.

On behalf of the entire team, we thank you for your business and look forward to welcoming you back to the hotel.

Thank you

Farid Janmohamed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2012 via mobile

Everything was just as expected for a new hotel - very clean facility, friendly staff and good breakfast. I will plan to stay there again

  • Stayed: May 2012
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Thank DML0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farid J, General Manager at Hampton Inn by Hilton Edmonton/South, responded to this reviewResponded May 25, 2012

Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor.

I am glad to see that you enjoyed your stay with us and we do look forward to welcoming you back to the hotel.

On behalf of the entire team here at the hotel, we thank you for your business and look forward to welcoming you back.

Thank you

Farid Janmohamed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2012

Nice, clean, new hotel! Close to ikea and white spot next door! Beds were not very comfy, otherwise everything else was great!

  • Stayed: May 2012, traveled as a couple
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Thank wcurr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farid J, General Manager at Hampton Inn by Hilton Edmonton/South, responded to this reviewResponded May 17, 2012

Dear Value Guest:

Thank you for taking the time to post your review on trip advisor.

I am glad to see that you enjoyed your stay with us and the location of the hotel. We certainly appreciate your feedback regarding the beds at the hotel.

On behalf of the staff and management at the hotel, we thank you for your business and look forward to welcoming you back to the hotel.

Thank you

Farid Janmohamed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2012

I stay here often for business at South Common. Good location and well priced for the hotels in the area. No restaurant but free bag lunches in the morning and continental breakfast in the lobby. Rooms are very nice and large. Staff always friendly.

  • Stayed: March 2012, traveled on business
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1  Thank FIgPickles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farid J, General Manager at Hampton Inn by Hilton Edmonton/South, responded to this reviewResponded April 30, 2012

Dear Valued Guest:

Thank you for taking the time to post your review on your trip advisor asnd appreciate the positive feedback.

The hotel makes it a convenient location with all the amenities in the area and certainly appreciate your loyalty to the hotel.

On behalf of the entire team here at the hotel, we thank you for your business and look forward to welcoming you back.

Thank you

Farid Janmohamed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2012

Hotel is new, very clean and the service is great.

Stayed: April 2012, traveled on business
1  Thank willgr26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farid J, General Manager at Hampton Inn by Hilton Edmonton/South, responded to this reviewResponded April 30, 2012

Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor. I am glad to see that you have enjoyed your stay with us and appreciate the feedback.

On behalf of the entire team here at the Hampton, we thank you for your business and look forward to welcoming you back to the hotel.

Thank you

Farid Janmohamed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2012

This hotel is new, clean, well-maintained and accessible for people with their own vehicles. I have stayed here twice in the past month and had no issues in either stay.

The hotel entrance is on a rather ugly strip off of Ellerslie Road. Parking can get crowded, since the hotel shares a lot with a new Four Points Sheraton. Check in is fairly efficient and helpful. There is a high ceilinged breakfast room serving standard Hampton fare from 6 to 10 a.m. daily. During my stays, I had no problems with wi-fi strength. Beds were standard Hampton comfort (which is excellent). Rooms seem to vary in design... they seem to have multiple lamps for good lighting, flat screen TVs and a chaise lounger or couch. I would have preferred the hotel had Pay Per View but it seems none of the new Alberta Hampton Inns have it.

Within walking distance are all the basic amenities you'll need --drug store, restaurants, gas station and a few boutique stores. Edmonton's major power shopping complex, South Edmonton Common, is less than a five minute drive away. The hotel is an ideal choice for anyone that wants to go south on Highway two, as the exit ramp is a 30 second drive away. The hotel will work for anyone that needs to get in and around the city via Anthony Henday Drive. From the Henday, you can access anything along the periphery of the city and the two major suburbs. However, you'll have a long, tedious commute into downtown Edmonton or Whyte Avenue at the peak of rush hour.

The Hampton Inn is also well priced. Comparable hotels 30 blocks north of the city will charge 30-50 more for rooms that are often of lesser quality. This is an ideal place for independent travelers.

Stayed: March 2012, traveled on business
2  Thank game_misconduct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farid J, General Manager at Hampton Inn by Hilton Edmonton/South, responded to this reviewResponded April 17, 2012

Dear Valued Guest:

Thank you for taking the time to post your review on trip advisor. I am glad to see that you have enjoyed your stay with us during your last two visits to the hotel.

We certainly appreciate the feedback regarding the pay per view movies. I am glad to mention that we have know gone to HD TV which will know provide our guests like yourself more options.

On behalf of the entire team here at the Hampton, we thank you for your business and look forward to welcoming you back to the hotel.


Thank you

Farid Janmohamed
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn by Hilton Edmonton/South

Address: 10020 12 Ave SW, Edmonton, Alberta T6X 0P9, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Edmonton
#9 Family Hotel in Edmonton
#12 Business Hotel in Edmonton
#13 Romantic Hotel in Edmonton
Price Range: $84 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn by Hilton Edmonton/South 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Make yourself at home in one of the 100 individually decorated guestrooms, featuring MP3 docking stations and LCD televisions. Your pillowtop bed comes with cotton sheets, down comforters, and down blankets. Windows open for fresh air and city views. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. To top it up the hotel offers a daily complimentary hot breakfast. ... more   less 
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Also Known As:
Hampton Inn By Hilton Edmonton/South Alberta

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