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Reviewed September 19, 2017

Rooms aren't as nice as Westin properties in the US, but the customer service was above and beyond anything I've ever experienced in the US.

Bed was beyond comfortable, room service food was average to better than average (I had chicken and a burger during my stay), decent-ish wine list, fitness facilities were small with blaring and annoying music, easy walking distance to restaurants, nice views, valet was $41 a day (self park was $31 a day).

I'll be staying here again because the customer service was so excellent.

  • Stayed: September 2017, traveled on business
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Review collected in partnership with this hotel
Thank jeddicat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinYEGManagement, Guest Service Agent at The Westin Edmonton, responded to this reviewResponded September 25, 2017

Dear jeddicat,

Thank you very much for taking the time to connect with us through Trip Advisor regarding your recent stay with us.

We are pleased to read through your comments and thoughts in regards to your Westin Edmonton experience! We are happy to hear that you very much enjoyed the service and the in room dinning Super Foods.

We truly look forward to welcoming you back again during your next visit to Edmonton!

Be well,
Sophie Poirier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

II spend over 10 nights per month in a hotel and have been doing it for most of my life. This Westin hotel went WAY above and beyond in many areas. The manager even took time to talk to me and welcome me to my stay. The staff was EXTREMELY professional and friendly. Everyone was very welcoming and accommodating. Thank you for the excellent stay! Top shelf!!!!

  • Stayed: September 2017, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank danielwJ2681LI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinYEGManagement, Guest Service Agent at The Westin Edmonton, responded to this reviewResponded September 21, 2017

Dear danielwJ2681LI,

We would like to thank you for taking the time out of your day and sharing some comments and thoughts regarding your Westin Experience!

We are honored to be able to host you during your visits to Edmonton and look forward to welcoming you back once again! Your comments will no doubt be shared with the entire team to encourage them to continue to carry out our services at the best quality!

Have a refreshing day,
Sophie Poirier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2017

Not only the service and cleanliness was excellent but it was the best food I have ever had in a hotel.
The service staff in the restaurant and bar were friendly and very accomadating to make us feel comfortable and meet our needs.

  • Stayed: September 2017, traveled on business
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Review collected in partnership with this hotel
Thank mcnic29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinYEGManagement, Guest Service Agent at The Westin Edmonton, responded to this reviewResponded September 21, 2017

Dear mcnic29,

Thank you for taking the time and connecting with us through Trip Advisor! We are honored to have been your Edmonton choice of hotel.

We are truly pleased to read through your comments in regards to your time spent with us! It is part of The Westin culture to ensure we provide you with services and amenities that make you feel relaxed and refreshed. Your comments will no doubt be shared with the team!

We look forward to hosting you again during your next visit to Edmonton!

Be well,
Sophie Poirier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017

I have been staying here over the years. There are other choices but I like the staff, room furnishings, location and dining room for breakfast and dinner once in a while. The staff goes out of their way to make sure you have what you need and feel at home.

Room Tip: It is not an inexpensive place to stay so that is why I marked it average for value. One expects a higher level of service for this price and one receives it. I would consider it an excellent value at two thirds the price. Location is dependent on where you need to be so that can vary.
  • Stayed: September 2017, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Joe G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinYEGManagement, Guest Service Agent at The Westin Edmonton, responded to this reviewResponded September 20, 2017

Dear Joe G,

We would like to thank you for taking the time our of your day to connect with us in regards to your Westin Experience!

We cant help but smile while reading through your comments and thoughts! It is part of our culture here at The Westin to ensure you feel relaxed and refreshed. Your comments will no doubt be shared with the team to ensure they continue to carry out our services at the best quality.

We look forward to hosting you again during your next stop in Edmonton!

Have a refreshing day,
Sophie Poirier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2017

First of all, kudos to the Westin for their staff. From check-in to check-out, everybody I had a contact with was super friendly and professional. "Share", their restaurant had lunch specials that were really good and ressonnably priced. At night, the menu is more complete with reslly intersting choices, always at a moderste price. Rooms were reslly clean and the bed and beddings were up to par with any 5 star hotel. The reason why I said classic in the title and it is the only disappointment is concerning the bathroom which is outdated in terms of design. Although the sink, bath, toilet, counter tops are new, it is small like hotel bathrooms used to be. Not practical for a couple. Special thanks to Brad and Trudy and everybody at the restaurant.

  • Stayed: September 2017, traveled on business
    • Value
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Review collected in partnership with this hotel
Thank Gaetan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinYEGManagement, Guest Service Agent at The Westin Edmonton, responded to this reviewResponded September 20, 2017

Dear Mr. Gaetan B,

Thank you for taking the time and reaching out to us through Trip Advisor regarding your recent stay with us!

We are pleased to read through your wonderful comments in regards to your time spent with us! Your comments will no doubt be shared with the team and especially with our future renovations teams in regards to the bathroom. It is part of the Westin culture to provide you with personalized and Friendly service to make you feel like home while your visiting us!

We look forward to hosting you again during your next visit to Edmonton!

Be well,
Sophie Poirier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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