I have stayed at this downtown Edmonton property in the past and enjoyed a 5* experience. Unfortunately this was not one of those visits. I came in from a very long drive and drove in to the Westin to find a valet. I was greeted by a man in a green tshirt. Westin is supporting the street performance festival and the staff are wearing green shirts. I'm a theatre professional so I admire the effort but this casual uniform is inappropriate. Part of my trip here is to see the festival and I still say, "yuck". This valet is taking my car and I'm looking as this shirt wondering if I'm handing my car to a con man. He was gracious and I figured out what was happening eventually. He took my bags to checkin where things fell apart. The girl at the desk was a disaster, rude, sharp, made me stress out that my reservation was lost, had me on the phone with my travel agent, and then shoved keys at me with no instructions whatsoever as to hotel amenities, never mind any normal 5* services like dinner recommendations or etc. Last week I stayed at Varscona and I wish I was there right now. The room is the same or nicer there, but the service is far superior there. Here, the wait staff even seem annoyed. The hallway on 7th floor is scarred and shabby. The room is blah. I'm watching the hotel channel boast their service. Not today, and not here Starwood!
- Official Description (provided by the hotel):
- Situated in the heart of downtown, a few steps away from the beautiful North Saskatchewan River Valley Park system. We are within a 10 minute walking distance of the Shaw Conference Center, Roger's Place Arena, and the City Centre Mall. Staying at The Westin Edmonton means you are moments from the best shopping, dining, arts and entertainment Edmonton has to offer. ... more less
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- Also Known As:
- The Westin Edmonton Hotel Edmonton
- Westin Edmonton
- Edmonton Westin
- The Westin Edmonton Alberta