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“A heavenly sleep”

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The Westin Edmonton
Ranked #18 of 93 Hotels in Edmonton
GreenLeadersBronze level
Reviewed June 8, 2013

I utilized an online web-rate, which was the lesser of the comparable hotels in the area. I was lucky to enjoy the heavenly sleep bed which was amazing. The hotel is centrally located and as expected by the Westin the service was just as I wanted.

  • Stayed: May 2013, traveled solo
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1  Thank AllaninWanderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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841 - 847 of 1,353 reviews

Reviewed June 4, 2013

as others have mentioned, air conditioner was broken for at least a week, with only a continental breakfast offered in return. Even conference rooms were not provided with fans to help cool things down.

I have to say, not the service or quality in general that I expect from a Westin. Convenient location, but amenities were not great, rooms were very basic.

Pros:

Free bottled water in rooms
Post-its instead of note pads in rooms
Free iced tea at table near check in

Cons:

No air conditioning
Scary fridges in room that didn’t keep things cold
Charge for even local phone calls
Water not provided at tables in conference rooms
Hallways look beat up, paint scratched etc
Main number slow to answer calls for room service or wake up
One phone in room didn’t work

  • Stayed: May 2013, traveled on business
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2  Thank dolphinOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

My husband had a conference at this hotel and we stayed an extra night so that we could attend a special event in Edmonton. On the first morning there was a notice under the door saying that the cooler was not working and sorry for the inconvenience. I understand that equipment breaks down, but not only was there no air conditioning, but there wasn't any cold water, so having a shower was a pretty hot experience and next to impossible...even the water in the toilet was hot, causing condensation and a wet toilet seat! Then we had trouble with the lights, television remote, the iron was poor.
The housekeeping, maintenance, and restaurant staff were all very polite and helpful; the food was excellent.
It is disappointing that when you pay $320 plus taxes making it $390 per night that the room is hot, stuffy and when this is mentioned at check out there was no offer to discount the room.. There are many other high rise hotels in the downtown core and the Westin will not be our choice next time.

  • Stayed: May 2013, traveled on business
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4  Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

I am staying here for a conference. Since my arrival, the central air conditioner has been broken. It was not announced right away, I had to go and complain before it was disclosed. They offered a free breakfast the next morning as compensation. Day two still not working and room temperature was 24.5 celsius. Complained again....no idea when it would be fixed and was offered ice cream or iced tea!!!

On the evening of day 2 the desk clerk made a phone call to maintenance and they said it should be fixed by that night. I had to argue with the manager for another comp breakfast.

Day 3 front office manager could not tell me when the problem would be fixed. Later that afternoon hotel management announced that the problem could not be fixed for two weeks! They offered a free continental breakfast for the rest of the week.

The lighting setup in the bathroom is so poor, it is like trying to shave in a cave! Infrastructure here is obviously neglected.

Do yourself a favour and stay somewhere else, this site does not live up to my previous Westin experiences!

  • Stayed: May 2013, traveled on business
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2  Thank Me M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

We stayed here for a Valentine's Day treat. We mainly just hung out in the lobby bar (they make a mean Mojito) and the pool. It is too bad this hotel doesn't have a hot tub. The staff here are super friendly and excellent At what they do.

  • Stayed: February 2013
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Thank ENJAY087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

This hotel is dated, the beds, are uncomfortable, the halls look like that of a college dorm. This is a complete makeover hotel, cant wait for the new hotel they are building along side the new arena.

  • Stayed: May 2013, traveled with family
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2  Thank carol S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

I would put this hotel just under the standard Westin standards...Nothing bad, nothing great. As everyone notes, the parking is a drag, and expensive, particularly since you can rarely get into the garage. You have to park around the corner in the Ruth Chris parking lot.

  • Stayed: May 2013, traveled with family
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Thank RodPyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Edmonton

Address: 10135 100 St NW, Edmonton, Alberta T5J 0N7, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Edmonton
#3 Spa Hotel in Edmonton
#9 Green Hotel in Edmonton
#28 Business Hotel in Edmonton
Price Range: $126 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Edmonton 4*
Number of rooms: 416
Official Description (provided by the hotel):
Situated in the heart of downtown, a few steps away from the beautiful North Saskatchewan River Valley Park system. We are within a 10 minute walking distance of the Shaw Conference Center, Roger's Place Arena, and the City Centre Mall. Staying at The Westin Edmonton means you are moments from the best shopping, dining, arts and entertainment Edmonton has to offer. ... more   less 
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Also Known As:
The Westin Edmonton Hotel Edmonton
Westin Edmonton
Edmonton Westin
The Westin Edmonton Alberta

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