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“Great stay”

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Courtyard Edmonton West
Ranked #2 of 91 Hotels in Edmonton
Certificate of Excellence
Reviewed October 29, 2012

My husband and I stayed one night at the Courtyard and were impressed by its cleanliness. Its staff were professional and courteous and the beds were comfortable after a long day of walking. We liked the proximity to the ring road and to West Edmonton Mall. The only downside was the size of the pool, and how much they charge for snacks in their snack mall ($3 for a bottle of pop).

  • Stayed: October 2012, traveled as a couple
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3  Thank DusterGal72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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645 - 651 of 759 reviews

Reviewed October 27, 2012

This hotel deserves it's number one ranking! The rooms are great and well laid out and I find it hard to point out a single flaw. The staff are extremely professional and approachable. I was in the hotel for three nights, but only ate one meal in the restaurant, which was decent. I will certainly go back the next time I am in Edmonton.

  • Stayed: October 2012, traveled on business
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1  Thank JohnSSS910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

Stayed at the Courtyard Edmonton West for 2 nights while in Edmonton for business. Rooms were very nicely appointed, modern floor plans, spacious, quiet, clean and comfortable. The room layout went beyond the common standard held by many hotels and I appreciated the innovation and change.

Our business rate was $124 a night which I consider very reasonable.

I found the staff, without exception, to be very professional, courteous and knowledgable. To be honest, I was quite surprised that I didn't find even 1 member of the staff I encountered to be discourteous. Front Desk, Cleaning Staff, Restaurant/Lounge Staff, each and every one of them always said hello and had a smile on their faces.

The hotel has an open concept lounge/restaurant with a decent menu. We found the portions to be just right, tasty and the prices not over the top. There is also a nice pool area and a well equipped workout facility. Wi-fi is complimentary as is parking. Believe it or not, I tend to choose my hotels based on such amenities as this being provided free of charge. Nobody likes to be nickle and dimed to death.

Location is a short cab ride to the West Edmonton Mall. They also offer a shuttle service.

I would definitely recommend this hotel to friends and colleagues alike.

  • Stayed: October 2012, traveled on business
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Thank riz513ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Courtyard Edmonton West, responded to this reviewResponded November 16, 2012

Good Day;

Thank you for staying with us at the Courtyard by Marriott Edmonton West and taking the time to review your stay.

I was very pleased to see that the entire team contributed to making your stay a success. They will be happy to see your comments.

We look forward to welcoming you back the next time you are in Edmonton.

Kind Regards,

David Keam
General Manager
Courtyard by Marriott Edmonton West
david.keam@marriott.com
780-638-0127

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

We stayed one night at the Courtyard Edmonton West. Great location for us to visit the huge Edmonton mall. Good location for finding restaurants that are close to the hotel. The room was nice and comfortable. Proably the one thing we liked most was the friendly staff and their willingness to help in any way. We were very appreciative for their kindness and help. Also good location to get to the airport on the bypass from the city.

  • Stayed: October 2012, traveled as a couple
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1  Thank French S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

This hotel was ideally situated for our needs: right off the Anthony Henday, making it easy access for our trip up from Calgary and an equal distance of 20 minutes from two events we were there to attend - one in the south east and one in the north. And no charge for the parking.

As usual, the Marriott, in the form of the Courtyard Edmonton West, satisfies quite nicely. This was our first stay at this Marriott, and, for the most part, we enjoyed every minute from the moment we entered the hotel and were quickly checked in, right through the just as quick check out, thanks to the super friendly and efficient staff.

Having said that, the hotel lobby is bright (maybe a little too bright), clean, and open concept, which was a little disconcerting at the check out, as the restaurant, which is adjacent to the area, was full of people having breakfast. I'm sure they didn't mean to stare, but how could they help it, as the front desk area is right there, as if a stage with walk-ons for their entertainment. Otherwise, very nice.

Our room was spotlessly clean and within minutes of our entering the room, the desk person called up to see if the room was to our satisfaction, which it was. Nice bedding, comfortable bed - nice and firm, just the way we like a bed. Lots of pillow selection, from down to foam, from firm to soft. Great desk area, as my husband can't seem to travel without his laptop and the hotel offers free wifi, which we picked up not just from the hotel, but from a nearby Tim Hortons.

We, unfortunately, didn't get to use the pool area, but we took a look in and it, too, was spotlessly clean. Maybe on our next stay we will get to use the pool area. We had been out with friends and returned at 11:30 p.m. to find the pool closed for the night. We would have used the pool area if hotels would only leave their pool area open 24 hours. What is the big deal? Why do they close the pool, when the exercise area was open 24 hours. You can thump around on the exercise equipment all night, but you can't go for a quiet soak in the hot pool? This does not make sense to me. There is no lifeguard on duty anyway, so why not leave the pool area open, at least for the adults.

Nor did we use the restaurant/lounge in the hotel lobby, as we were in Edmonton visitng friends and ate at their houses. Again, as you round the wall into the lobby from the hallway, it is a little disconcerting to have the restaurant full of diners right there with no barrier between the eating area and the front desk. And it was so bright that a person feels exposed. A little lower lighting in the restaurant itself and a lattice privacy screen between the restaurant and the lobby check-in area would be a nice addition if you ask me.

Still quite an enjoyable stay with the service, amenities, and comfort that you expect from a Marriott hotel.

  • Stayed: October 2012, traveled as a couple
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3  Thank Alectric9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012 via mobile

Spent 2 nights here and like the title says stay was excellent.

Check in was smooth and the lady at the desk was really polite. she walked me around the lounge to show me some key features of the hotel.

Room was really clean and spotless.

Hotel is located a few blocks from some good restaurants and easy access to west edmonton mall.

Aqua lounge had some good food (steak and shrimp) and drinks were nice and strong. Robbie was a good bartender. Booths have TVs which is pretty neat.

One recommendation I would make is to have bottle water available to guest in the rooms. A small gesture (minimum cost also) goes a long way.

(Writing this review on my iPhone)

  • Stayed: October 2012
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3  Thank nuck4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

All staff was very friendly, helpful and efficient.
Stayed in a standard guestroom with 2 queen-beds.
Good-sized, clean, modern room and bathroom.
Scrumptious a la-carte breakfast.
After a day of shopping the gas fire-pit was a welcome discovery.
Thank you Carlene for our little hand-written welcome note in our room.

  • Stayed: October 2012, traveled with family
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2  Thank AgentTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Edmonton West

Address: 10011 184 St NW, Edmonton, Alberta T5S 0C7, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Edmonton
#6 Family Hotel in Edmonton
#6 Best Value Hotel in Edmonton
#11 Business Hotel in Edmonton
Price Range: $103 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Edmonton West 3*
Number of rooms: 136
Official Description (provided by the hotel):
It's a new and refreshing stay at the Courtyard by Marriott Edmonton West. The Courtyard by Marriott Edmonton West has everything you need to make your trip an excellent and memorable one. The hotels refreshing concept surrounds travelers with the conveniences that make business and pleasure travel easy here in Edmonton.Courtyard by Marriott Edmonton West Amenities* Complimentary wired & wireless High Speed Internet Access* HD channel lineup on flat screen TV’s* Two-Line Phone w/Voice Mail and Iphone docking stating * Complimentary In-Room Coffee & in the lobby* Hairdryer & Iron and Ironing Board * Spacious Work Space w/Ergonomic Chairs* Luxury toiletries * Complimentary movie channels such as Super Channel* Business Centre, Library, Home Theater, Exterior & Interior Fire place with soft seating.* Crispy white linen ironed and placed on all bedding.* Touch screen GoBoard* in the lobby to provide you concierge service* A three meal dining Restaurant (AQUA*)with a fantastic menu selection* Room Service * We proudly brew Starbucks** The Market* open 24 hours for your convenience.* Do it your own coin laundry room or valet service available.* A state of the art fitness centre open 24 hours.* A Pool and Whirlpool.* Free car parking and electrical plugins for your convenience.* A 5000 square feet of Banquet/Event space to host up to 300 people dinner event.* State of the art Event equipment.* Passionate and committed associates with the spirit to serve. * Marriott Rewards** Five minutes away to the West Edmonton Mall and 15 minutes to Downtown Edmonton.Courtyard by Marriott Edmonton West, we know people want to pampered and cared for when they are visiting any Edmonton area hotel, and they should only expect the best.Time after time the Courtyard by Marriott Edmonton West receives only praise for our excellent service and hospitality. When people see us walking around our clean and well-designed hotel, they comment on how amazed they are to find such a wonderful attentive staff.With such attention to your needs and priorities, it's no wonder that our guests do not wish to leave. We simply expect our team to be magnificent every day to every single one of our guests and staff at our Courtyard by Marriott Edmonton West.Welcome to our Courtyard by Marriott Edmonton West and we look forward to you being our valuable guest! ... more   less 
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Also Known As:
Courtyard Edmonton West Hotel Edmonton
Courtyard Edmonton West Alberta

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