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“One of the nicest in Edmonton!”

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Courtyard Edmonton West
Ranked #2 of 93 Hotels in Edmonton
Certificate of Excellence
Vancouver
Level Contributor
47 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“One of the nicest in Edmonton!”
4 of 5 bubbles Reviewed August 6, 2012

I travel often to Edmonton for business and always pick this hotel for my stay. Edmonton is full of 1-3 star hotels but not many above that. There is maybe one or two 5 star hotels in downtown but if you are staying in the west area near the mall then this is your best bet hands down!

First the positives

Very friendly staff. I have never been asked so many times by different staff how my stay is going and anything can be done to make my stay better.
Room are basically brand new, spacious, modern decor and amazingly comfortable beds. Nice t.v. as well.
Good shower with a nice shower head, good pressure and lots of extra towels, nice soap and shampoo.
Good location.
Decent lounge area.
Good food and service for a hotel restaurant.

Negatives

Dining options (menu) in the hotel is somewhat limited.
Anything within walking distance is a walk on the longer side.

Overall a 4 out of 5. Stay here and you won't be disappointed!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Itravelmorethanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Courtyard Edmonton West, responded to this review, August 10, 2012
Good Day;

Thank you for writing a review to let us know about your experience here at our hotel. As well, thank you for offering up so much detail, I appreciate the time it must have taken and I thank you for that.

I am very happy that you enjoyed your stay and that you were able to list our staff as one of the positives. They will be proud to see that when I share it with them.

I hope that you enjoyed your trip and we look forward to welcoming you back the next time you are in Edmonton.

Kind Regards,

David Keam
General Manager
Courtyard by Marriott Edmonton West
780-638-0127
david.keam@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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621 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Regina, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 3, 2012

This was a great stay. Very courteous staff who called you by name. Very clean rooms. Great workout room and pool area. Close to West Edmonton Mall and easy to get around to the other places we were visiting - Science Centre, Edmonton Zoo, etc. The rooms were quiet, clean, and spacious. I would highly recommend this hotel.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank esahc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Courtyard Edmonton West, responded to this review, August 10, 2012
Good Day;

Thank you for taking the time to fill out a review regarding your recent stay at the Courtyard by Marriott Edmonton West. The whole team and I are very pleased that you enjoyed your stay!

Thank you for choosing to stay at our hotel and I hope we can welcome your family back the next time you are in Edmonton.

Kind Regards,

David Keam
General Manager
Courtyard by Marriott Edmonton West
780-638-0127
david.keam@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blackpool, United Kingdom
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed July 29, 2012

After a long and tiring journey down from Yellowknife is was a pleasure to check in at the Courtyard West.

The front desk staff couldn't 'have been more helpful or friendly, and after a long day traveling that's really appreciated.

Our room was quite large, spotlessly clean, very modern, you can see where the money has been well spent on the furniture and fittings for the comfort of the guests.

The Aqua restaurant is equal to, if not better than, many dedicated restaurants, the menu offers a fair choice of seafood or Alberta Triple A steak etc, the rib eye was excellent. We were just in time for happy hour, the house wine (red or white) at $5 a glass went down well with the meal.

All in all there's a lot of decent hotels in and around Edmonton and elsewhere, but the thing that made the difference for us was the at attentive attitude of all the staff, especially Horia the restaurant manager, these guys go the extra mile in making you feel welcome and comfortable.

Although the location is out of town it's just a short drive to the West End Mall, and not too far from the city center, we preferred the quietness of the location and the easy access to the Highways.

It was a pleasure to have stayed here for a couple of nights, the Hotel deserves its rating of being #1 in Edmonton. We would definitely stay here again when visiting Edmonton or when we are traveling through, (Yellowknife to Halifax on this occasion).

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Khantbebad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Courtyard Edmonton West, responded to this review, August 10, 2012
Good Day;

Thank you for your terrific review regarding your recent stay at the Courtyard by Marriott Edmonton West. We really appreciate all the great comments and it was wonderful for Horia to see his name mentioned. We have shared your comments with the team and it made their day, especially for Aqua.

I hope the rest of your trip was enjoyable and safe. We look forward to welcoming you back the next time you are in Edmonton.

Kind Regards,

David Keam
General Manager
Courtyard by Marriott Edmonton West
780-638-0127
david.keam@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sierra Vista, Arizona
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 29, 2012

I've been here a few times and enjoy it every time. The front desk is SO friendly and helpful. The rooms are nice, beds comfortable, showers good, pool area good. It's a nice hotel, close enough to food and drinks. Haven't tried the restaurant. Everything thing seems new and VERY clean here. What really makes this place is the smiles and helpful folks that work here. It was a good deal with the Marriott member price.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank afaster68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Courtyard Edmonton West, responded to this review, August 10, 2012
Good Day;

Thank you for your review of our hotel, we love you right back! I am very happy that you enjoyed your stay and we appreciate you taking the time to let us know.

I hope that we see you again the next time you are in Edmonton.

Kind Regards,

David Keam
General Manager
Courtyard by Marriott Edmonton West
780-638-0127
david.keam@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Level Contributor
268 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 bubbles Reviewed July 25, 2012

New hotel located just west of Anthony Henday Drive, a very short walk to Wal Mart, Wendy's, PetSmart, and other retailers. Very quick access all over the city, from the airport or to north east Edmonton, or West Edmonton Mall. Room was very quiet even with it being right beside the elevator. Air conditioning was controlled from the wall and worked great. TV is a newer LG 32" on a pivot so you can watch anywhere in the room. Our room had 2 queen sized beds with two oversize easy chairs near the window. Very comfortable. TV doesn't allow you to watch your own movies which is too bad. Parking can be a bit challenging as the hotel is fairly busy on weekends so you may have to park east of the hotel nearer to the neighbouring hotel. Still very safe and an easy walk. While there is an internet cable in the room, wireless is not accessible except in the lobby. The lobby is very cool. A cafe/restaurant offers breakfast, lunch, and dinner along with Starbucks coffee. Free coffee is offered in the lounge area each morning along with a nice fireplace and TV. Three computers in the business section of the lounge plus another one near the checkin kiosks offer easy internet connectivity. Hot tub is large but the pool is smallish and triangular in size making it difficult to swim in. Fitness room offers a few treadmills, bikes and free weights.

Room Tip: Most rooms looked to be average in size but there are three larger rooms in the middle of each floor...
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yvrtravelguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Courtyard Edmonton West, responded to this review, August 10, 2012
Good Day;

Thank you for taking the time to review our hotel. I am very glad that you enjoyed your stay! You certainly put some effort into writing such a complete review. I appreciate your feedback and hope that we get a chance to welcome you back to the Courtyard by Marriott Edmonton West the next time you are in Edmonton.

Kind Regards,

David Keam
General Manager
780-638-0127
david.keam@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cold Lake, Canada
Level Contributor
1 review
3 of 5 bubbles Reviewed July 24, 2012

We booked the Courtyard Edmonton West Hotel last weekend based on two criteria: location and the Tripadvisor #1 ranking. We were disappointed. The location was perfect as it is close to Edmonton’s new Anthony Henday ring road. But the hotel is average at best.
Edmonton is a booming city and has lots of new hotels.
My husband and I travel to Edmonton often for both business and pleasure. So we’ve tried out many of the hotels – in all regions of the city.
Here are the negative issues with the Courtyard Edmonton West Hotel:
-The price we paid (AMA rate) was $153 for a king room and did NOT include breakfast.
- We checked in late (about midnight on a Friday night) but still had to wait for the desk clerk behind three other people who were making purchases from the little snack concession. The clerk looks after concession purchases as well as check-in. Perhaps this isn’t the norm and is only because it was midnight. The lobby was very busy though.
- When we arrived at our room, there were trays of dirty dishes right outside our door. We were kind of scared to open the door as we feared there might be people already in that room. (there weren’t) Maybe the dishes were left there because the hotel has a separate restaurant – but during the night, someone slipped a hotel invoice under our door, yet the dishes were waiting for us outside the door in the morning.
On the positive side:
-Although we had to line-up behind snackers to check into our hotel, the clerk was very friendly, efficient and polite.
-The hotel décor is lovely.
This hotel isn’t a bad place – it’s just average by Edmonton standards. But it does not deserve to be #1 on Tripadvisor.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Courtyard Edmonton West, responded to this review, July 26, 2012
Good Day;

Thank you for sharing your feedback with us. I apologize for the concerns that you had during your recent stay with us.

We have changed our schedule now to provide more coverage at the Front Desk later in the night so that we can avoid any repeat of the issues that you encountered.

I am glad that you enjoyed the decor and that your check-in was friendly.

Thank you for choosing the Courtyard by Marriott Edmonton West, we hope to see you again the next time you choose to visit Edmonton.

Kind Regards,

David Keam
General Manager
david.keam@marriott.com
780-638-0127
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed July 23, 2012 via mobile

Stayed in a beautiful 1-king room (gov rate 129). I loved the decor in the room from the modern furniture, neat wall decor, comfortable bed and bedding, the stylish bathroom to the wallpaper and the interesting layout of the room. Everything was very clean and we really enjoyed our stay. The only thing out of place was the hair dryer lol - it was circa 1980. It made us laugh. We would stay here again for sure, as it is super close to the west Edmonton mall.

Stayed July 2012, traveled with family
Helpful?
Thank TravelingT137
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David K, General Manager at Courtyard Edmonton West, responded to this review, July 26, 2012
Good Day;

Thank you for sharing a review regarding your experience here at the Courtyard by Marriott Edmonton West. We are very happy that you enjoyed your stay and we hope that our hotel made your trip to Edmonton enjoyable.

I will share your comments with the team (and take a look at the hairdryer, I didn't think they have changed that much!).

I look forward to welcoming you back the next time you are in Edmonton.

Kind Regards,

David Keam
General Manager
Courtyard by Marriott Edmonton West
david.keam@marriott.com
780-638-0127
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Edmonton West

Property: Courtyard Edmonton West
Address: 10011 184 St NW, Edmonton, Alberta T5S 0C7, Canada
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Edmonton
#6 Family Hotel in Edmonton
#6 Best Value Hotel in Edmonton
#11 Business Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Edmonton West 3*
Number of rooms: 136
Official Description (provided by the hotel):
It's a new and refreshing stay at the Courtyard by Marriott Edmonton West. The Courtyard by Marriott Edmonton West has everything you need to make your trip an excellent and memorable one. The hotels refreshing concept surrounds travelers with the conveniences that make business and pleasure travel easy here in Edmonton.Courtyard by Marriott Edmonton West Amenities* Complimentary wired & wireless High Speed Internet Access* HD channel lineup on flat screen TV’s* Two-Line Phone w/Voice Mail and Iphone docking stating * Complimentary In-Room Coffee & in the lobby* Hairdryer & Iron and Ironing Board * Spacious Work Space w/Ergonomic Chairs* Luxury toiletries * Complimentary movie channels such as Super Channel* Business Centre, Library, Home Theater, Exterior & Interior Fire place with soft seating.* Crispy white linen ironed and placed on all bedding.* Touch screen GoBoard* in the lobby to provide you concierge service* A three meal dining Restaurant (AQUA*)with a fantastic menu selection* Room Service * We proudly brew Starbucks** The Market* open 24 hours for your convenience.* Do it your own coin laundry room or valet service available.* A state of the art fitness centre open 24 hours.* A Pool and Whirlpool.* Free car parking and electrical plugins for your convenience.* A 5000 square feet of Banquet/Event space to host up to 300 people dinner event.* State of the art Event equipment.* Passionate and committed associates with the spirit to serve. * Marriott Rewards** Five minutes away to the West Edmonton Mall and 15 minutes to Downtown Edmonton.Courtyard by Marriott Edmonton West, we know people want to pampered and cared for when they are visiting any Edmonton area hotel, and they should only expect the best.Time after time the Courtyard by Marriott Edmonton West receives only praise for our excellent service and hospitality. When people see us walking around our clean and well-designed hotel, they comment on how amazed they are to find such a wonderful attentive staff.With such attention to your needs and priorities, it's no wonder that our guests do not wish to leave. We simply expect our team to be magnificent every day to every single one of our guests and staff at our Courtyard by Marriott Edmonton West.Welcome to our Courtyard by Marriott Edmonton West and we look forward to you being our valuable guest! ... more   less 
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Also Known As:
Courtyard Edmonton West Hotel Edmonton
Courtyard Edmonton West Alberta

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