It started well. A friendly and cheerful receptionist at check-in even late at night. The staff worked hard to accommodate me since my luggage was lost for 3 days. The wine and cheese plate made the end of my work day so much more cheerful! Unfortunately, the whole experience was sullied, by check-out. I had an early morning flight which I had informed them of a few days prior. At 4am when I went down to check-out, the front desk clerk swiped my card a few times and started frantically pressing buttons and calling phone numbers. I asked what was going on, but he just shrugged and whispered in to the phone. 30 minutes later, I demanded that he return my card so I could leave without missing my flight. He said it was impossible. I almost left my card there just so I wouldn't be stuck in Edmonton for another day because of his incompetence, but eventually, I pried it out of his hands. I'm still not sure what the issue was. I think a broken credit card machine. I certainly understand these types of issues happen, but don't ruin my trip because your equipment doesn't work. They already had a pre-authorization. It was obvious I was there on business. I just wanted to make my flight - not skip out on a bill. Please learn to put customers first!
- Official Description (provided by the hotel):
- Premier 4 Star Boutique Hotel! ALL Guestrooms have Fireplaces. FREE delivery of evening Wine & Cheese. FREE a la carte Breakfast. FREE WiFi. As one of Edmonton's finest Hotels in Downtown Edmonton this historic landmark boasts private meeting/banquet rooms and Edmonton's Award Winning Madison's Grill. NEWLY RELEASED KING SUITES! now available for booking! ... more less
- Reservation Options:
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- Also Known As:
- Union Bank Hotel Edmonton
- Union Bank Edmonton
- Union Bank Inn Edmonton, Alberta