We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Sutton Place Hotel Edmonton
Nearby Hotels
$117
$109
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$98
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$150
$137
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Fitness center
$154
Booking.com
View Deal
  • Free Wifi
  • Breakfast included
$170
$118
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$85
$80
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$210
$171
Fairmont.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$96
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Union Bank Inn(Edmonton)
$139
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Matrix Hotel(Edmonton)
$130
$121
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Reviews (638)
Filter reviews
638 results
Traveler rating
79
162
198
109
90
Traveler type
Time of year
LanguageAll languages
More languages
79
162
198
109
90
See what travelers are saying:
Filter
Updating list...
321 - 326 of 638 reviews
Reviewed June 9, 2014 via mobile

While our stay was enjoyable enough, there were a few major issues I had with this hotel. As other recent reviewers have commented, our floor hallways were being gutted right while we were staying without any prior warning. Construction/ renovation noises were quite loud and disrespectful. It worried me a bit that the workers were wearing masks while doing this work- were we vulnerable as guests? We did receive a letter apologizing in our room which was nice, but given the extent of work that was being done, I really felt more could have been done by the hotel.
I did enjoy the hotel being connected to the mall and the hot tub and pool area on the top floor- very nice. Cleaning staff was also very pleasant.
I think once the renovations are complete this will be a better place to stay, but save your money and book somewhere else until then.

Stayed: June 2014, traveled with family
1  Thank jxc211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this reviewResponded June 21, 2014

Thank you for your comments. We sincerely apologize for any inconvenience our current renovations caused you during your stay. It is always challenging when renovating a hotel but we are working with our contractors to insure that we maintain a safe work environment for both our guest and our staff and minimizing the inconveniences.

In the past 2 years we have completely renovated our lobby, adding a new corporate lounge and a beautiful 2 storey Chop Restaurant & Bar. Earlier this year we completed upgrades to our pool facilities on the top floor and have plans to expand our gym and fitness area.

We truly value your business and we hope you will continue to use our hotel for your accommodation needs in the future.

Sincerely,

Michael

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2014

This hotel definitely needs some TLC. The hallways need new carper and painting. And the bathroom shower had a smidge of discoloration in the corner of the shower.
Unfortunately they started some of the TLC process as I was there. The carpet in my hallway was ripped up day #2 of my stay which meant noise and dust filtering in my room. I am not one to complain much (check my other reviews) but this should've been mentioned at booking or at check-in.
I did mention this to the front desk and the clerk was very polite and apologetic but there was no type of consideration offered.

Room Tip: Make sure there are no renovations on your floor.
  • Stayed: June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LucR1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this reviewResponded June 21, 2014

Thank you for your comments. We are sorry to hear that our renovation project affected your stay at the Sutton Place. We strive to continue this project with as little inconvenience to our guests as possible. We are happy to say that all of our hallways have now been carpeted and we are in the process of finishing the wall coverings, trim & lighting fixtures. We are very excited to let you know our guest room renovations will begin soon with exciting new elements being added to the rooms.

We truly appreciate your business and hope you will once again use the Sutton Place for your future accommodation needs at any of our three locations in Edmonton, Vancouver or Revelstoke.

Sincerely

Michael

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

I attended this hotel on business for seven days, the hotel was under construction, painting, physical rennovations, furniture moving etc;

Front desk, manager administration not great,

not recommended

Room Tip: do not go here at all
  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sharon285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this reviewResponded June 21, 2014

Thank you for your comments. We are sorry to hear that the construction had a negative impact on your stay. Our staff and contractors are working together to inform and minimize the negative impact on our guests. We are happy to say that the hallway renovation project is almost completed.

We are also extremely excited to let you know our long awaited guest room renovation project will be starting soon. During this part of the project, public access to the floors under construction will be eliminated eliminating any negative impact on our guests during their stay.

In the past 2 years we have completely renovated our lobby, adding a new corporate lounge and a beautiful 2 storey Chop Restaurant & Bar. Earlier this year we completed upgrades to our pool facilities on the top floor and have plans to expand our gym and fitness area.

We truly appreciate your patronage to the Sutton Place and hope to once again serve you in the future.

Sincerely


Michael

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

Best to look elsewhere as the Internet booking was grossly different from reality.
I mean why would you have nice pool photos only to find the pool facility CLOSED!
I ordered champagne & chocolates, but they never showed. After complaining, just the chocolates showed, without the promised champagne. Needed a room change because the toilet didn't work properly...& more.
The 'promises' from the desk were vast, the delivery only half-vast...
We appeared to be the ONLY people in for lunch & the service was still SLOW...

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, General Manager at The Sutton Place Hotel Edmonton, responded to this reviewResponded June 21, 2014

Thank you for your comments. We are sorry to hear that your service experience was not up to our usual standards. Your comments have been reviewed with our management team and have helped us to identify these areas of opportunity to improve our product.

We are happy to announce that our pool renovation project is now complete. We do have additional plans to increase the size of our gym this year. This project should not cause us to close the actual pool facility again.

We sincerely appreciate your patronage of the Sutton Place and hope we have the opportunity to serve you again.

Sincerely

Michael

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2014

We were here on business and had been booked in here by a client. Was a great choice. All staff were friendly and helpful, hotel lobby very bright & modern. Room was fairly large...think the only thing that I would mention here was that the carpets need a cleaning. Bathroom was large with lots of towels. Bed comfortable, pillows good. Decor in hallway was being worked on while we were there but we were not inconvenienced. Some of the wallpaper looked a bit warn & tattered so think this is what they were working on. Enclosed walkway from 2nd floor over to City Centre Mall which was great, parking available at an extra charge. Continental breakfast was included with our room and everything seemed to be fresh and enough choice for us. Good coffee for sure. All in all a great place to stay in downtown Edmonton.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank barbes150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews