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“Poor Sleep Quality” 3 of 5 bubbles
Review of The Sutton Place Hotel Edmonton

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The Sutton Place Hotel Edmonton
Ranked #75 of 93 Hotels in Edmonton
Fort McMurray, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Poor Sleep Quality”
3 of 5 bubbles Reviewed December 30, 2011

We stayed as a family during Christmas on 25th floor. The view from the floor was good.The room was Ok, We used the pool and jaccuzi at the roof top which was nice and clean and returned to our room. However there was a continuous droning sound and we could n't sleep properly. When commented about on check out, no courtesy or any response from the staff. We ordered Sutton breakfast and kids meal.during the night, The room service attendant calls up early morning to inform that there is no chocolate milk which was listed in the menu card. Later brought the items ordered with stale butter. When complained of it no apologies. I think the management is not serious about the employee training as evident from the handling of customer dissatisfaction. The only exception was for the valet parking who was courteous.
Would we stay again : An emphatic no with the kind of noisy rooms, unhealthy food, and the un courteous service levels.

  • Stayed December 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank SJ0hn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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576 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Any
English first
Edmonton, Canada
Level Contributor
118 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed December 11, 2011

I stayed here one night with my husband using a free gift certificate he won that also included free valet parking. The staff were good and checkin/checkout was quick and efficient. The rooms were pretty average and the decor is dated. The king size bed was comfy. Bathtub had some mildew stains on it and looked kind of grungy. We had a look at the rooftop pool which has a nice view from the 26th floor.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sipari_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 bubbles Reviewed December 7, 2011

My husband and I stayed at the Sutton Place Edmonton this past weekend as I was attending a conference there on the Monday. We decided to take advantage of the opportunity and went to Edmonton early to complete some Christmas shopping.

I orginally had 1 night (Sun - Mon) booked but upon noticing the rates for the Saturday stay we decided to leave an extra day early. I booked the additional night over the phone - we were able to book a King Room with room service breakfast and parking for $150.

We arrived late Saturday night and the front desk had great difficulty linking my two reservations together - one personal one conference rate. We did not want to have to change rooms. Once that was sorted out we were told that parkign at one tower was full so we would have to park at the Bell Tower. Fine except when you are not from Edmonton or have never stayed at the Sutton it is very very confusing how the parking works and where exactly it is in relation to the hotel.

We were able to figure it out on our own but we asked for clarification at the Front Desk and we asked a bellman... no one could clearly explain the process. Very frustrating at 10:30 at night after a 5 hour drive.

The room was basically clean but very dated. From the pictures online I expected a posh high end business hotel. This was not the case. Very dated, very standard and nothing special.

Would we stay again? Not unless I had to because of a work conference again.

  • Stayed December 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank daLesters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mcmurray
Level Contributor
82 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed December 1, 2011

Centrally located near downtown Edmonton, this hotel looks ritzy without the price-tag attached. We stayed there one night, securing the stay through Hotwire. Close to shopping, the bus depot, the river.

Room Tip: Use Hotwire if you get the chance.
See more room tips
  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beachbumAlberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort McMurray, Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 30, 2011

High Class hotel at great price, centrally located in downtown Edmonton close to shopping and the bus depot.

Room Tip: We used Hotwire online to get the room.
See more room tips
  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holden
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed November 28, 2011

Our stay at the Sutton Place Edmonton this weekend was nice, but not memorable. The room was clean and comfortable. The view from the 20th floor was great. Very quiet hotel. Poor selection of channels on television.

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Janzens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lac La Biche
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed November 28, 2011

The Sutton Place is located right downtown, within a block of a casino, and is connected via a pedway to Edmonton Centre, so you never have to go outside. My executive suite was nice and with lots of room. I will stay there again.

Room Tip: If you are not familiar with downtown Edmonton and navigating the one-way streets can be a little tr...
See more room tips
  • Stayed November 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bcnllb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sutton Place Hotel Edmonton

Property: The Sutton Place Hotel Edmonton
Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #75 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Official Description (provided by the hotel):
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta

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