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“Great Room, Great Location, Great Price”

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Executive Royal Hotel Edmonton
Ranked #44 of 93 Hotels in Edmonton
Duncan, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Room, Great Location, Great Price”
5 of 5 bubbles Reviewed September 3, 2013

We stayed here one night during our visit to Edmonton. We were going to the West Edmonton mall which is only a few km away. The room was quite nice with a very comfy king size bed. Nothing fancy but quite nice. All in all i would stay there again.
cheers!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darrell_Pearson, General Manager at Executive Royal Hotel Edmonton, responded to this review, September 18, 2013
Dear Neil H

Thank you for taking the time to complete a review about your recent stay at the Executive Royal Hotel Edmonton.

It will give me great pleasure to share your positive feedback about your service from our staff. We take great pride in surrounding ourselves with caring, professional people and it is particularly satisfying when our guests let us know we are succeeding.

Thank you for your feedback and telling us where we are doing a good job. I do hope we will have an opportunity to welcome you back in the near future.

Yours in Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

Traveler rating
    67
    88
    38
    22
    28
See reviews for
67
54
18
58
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Any
English first
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

Booked through Hotels.com for an executive King Suite and when we got to the room, it was a 2-Queen room which is also much smaller than the King Executive. Called the reception and had to go back down to have it switched. First said it wasn't ready but I had to insist as I wasn't going to be back until much later and didn't want to bring luggage back to the car. She suddenly found one that was ready after I got a bit upset...
Room was very nice and clean, comfortable bed and sofa-bed for the kids. Unfortunately, AC was broken and we were very uncomfortable in the morning. Turned it on when went to bed and tried throughout the night to see if we hadn't set it right but it really never turned on. Told reception in the morning but said I should have called at night! Yeah right, when the kids are asleep and it's about midnight, we'll have a repairman come to try and fix the AC...

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LLFamily2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darrell_Pearson, General Manager at Executive Royal Hotel Edmonton, responded to this review, September 5, 2013
Dear LLFamily2013:
Thank you for taking the time to complete Trip Advisor Review of your recent stay at the Executive Royal Hote Edmonton.

Your disappointment in the service you received was made clear in your comments to us, and I would like to offer my most sincere apologies. There is no excuse for the lack of service and attention to detail you experienced. I have spoken with both my Guest Service and Maintenace Departments and I can assure you that I will be working more closely with them to ensure that this situation is not repeated.

Again, I would like to thank you for sharing your concerns with us. I hope that you will give us another opportunity to prove that we can provide you with the quality of comfort and service that you deserve.

Yours in Hospitality,
Darrell Pearson
General Manager
Executive Royal Hotel Edmonton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 22, 2013 via mobile

I did not expect a lot from this hotel before walking in but what a pleasant surprise. The staff were helpful with great efficiency. My room was clean, quiet, and spacious with all the updates such as flat screen TV and single brewing coffee maker. I slept very well all three nights after long day working at the trade show.
I will come back again 100%.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OyOyOyVay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darrell_Pearson, General Manager at Executive Royal Hotel Edmonton, responded to this review, September 9, 2013
Dear OyOyOyVay
Thank you for taking the time to complete a Trip Advisor review during your recent stay at the Executive Royal Hotel Edmonton.

It will give me great pleasure to share your positive feedback about your service from our staff. We take great pride in surrounding ourselves with caring, professional people and it is particularly satisfying when our guests let us know we are succeeding.

Thank you for your feedback and telling us where we are doing a good job. I do hope we will have an opportunity to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort St. John, Canada
1 review
5 of 5 bubbles Reviewed August 16, 2013

Excellent overall hotel experience! This hotel more than accommodated our families needs. The staff was friendly, hotel was clean, excellent value, with a restaurant and lounge. It's location is close to other restaurants as well as a quick commute to the West Edmonton Mall! We would definitely stay there again!

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 909Kim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
211 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed August 16, 2013

We were travelling to Alberta on business and had to bring our bulldog puppy along. the hotel met our needs. The hotel staff was very friendly. The room was clean and had all the amenities you could need. The beds were far too soft for my taste but on the plus side the air conditioner was powerful. After being in 34 degree weather for the last month or so, I welcomed a chilly sleep! There was good access to the outside which we appreciated as puppies tend to need to potty frequently. If we find ourselves travelling with the dog again we would stay here again.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 bubbles Reviewed August 13, 2013

By looking at the outside of this hotel, you would not expect much. I walked into this hotel and was instantly surprised by the decor, staff and the rooms. I highly recommend this hotel if you are looking for accommodation on the West side of Edmonton. About 10 blocks away from the Mall if this is important to you. I was impressed by the quality of rooms, beds and the staff.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PL004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
4 of 5 bubbles Reviewed August 13, 2013

We had a great stay. Perfect location for restaurants and West Ed. Clean, recently renovated. As others have mentioned, the hallways are awful, but there isn't much they can do about that. Big clean bathtub and shower with good water pressure, comfy beds (on the soft side) and super friendly staff. Didn't try the restaurant because of the other reviews. Lounge looked nice and would have popped in but ran out of time. Got room for $106 on hotwire! Will go again for sure.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taylorjen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Executive Royal Hotel Edmonton

Property: Executive Royal Hotel Edmonton
Address: 10010 178th Street NW, Edmonton, Alberta T5S 1T3, Canada
Phone Number:
Location: Canada > Alberta > Edmonton > Place LaRue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #44 of 93 Hotels in Edmonton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Executive Royal Hotel Edmonton 3*
Number of rooms: 235
Official Description (provided by the hotel):
Experience the best rest in West Edmonton Whether you are here for business or leisure, the recently update Executive Royal Hotel, conveniently located in the heart of West Edmonton is the preferred destination. This full service, convention hotel is located within walking distance of the world famous West Edmonton Mall and 15 minutes from downtown and the new Edmonton Arena District The hotel faculties include 235 tastily appointed guest room and suites, licensed full service Steels Cafe & Grill and Mirage Lounge, banquet and meeting rooms, business centre and a fitness centre. We invite you to experience the Executive Royal Hotel West Edmonton ... more   less 
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Also Known As:
Executive Royal Inn West Edmonton Hotel Edmonton
Royal Hotel West Edmonton
Executive Royal Hotel Edmonton Alberta

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