I have stayed at this hotel about 50 times. The ladies at the front desk are very polite and helpful. My room was ok. It seems like every time we stay here there is something broken in the bathroom.....and I mean everytime. After getting back to our room from a early wake up, we showered and headed to the mall. When we got back to our room my fiance couldn't find her seater. We looked everywhere and since it was white I decided to go ask the cleaning people if they grabbed it by mistake. A polite lady said we should go see the room where they wash the sheets, and such. When asked one of the ladies said she had seen it and put it on one of the cleaning carts. They searched all the carts and it did not turn up. We even stayed an extra day, figuring it would turn up. It did not. The head lady of the cleaning department said since they lost it, the hotel would compensate us for it. To make a long story short......the sweater (which was given to my fiance by her mother which passed away) did not show up. The hotel did nothing for us. I will never nor will my company ever stay at one of their hotels ever again.
- Official Description (provided by the hotel):
- Whether you are here for business or leisure, the recently update Executive Royal Hotel, conveniently located in the heart of West Edmonton is the preferred destination. This full service, convention hotel is located within walking distance of the world famous West Edmonton Mall and 15 minutes from downtown and Ice District. The hotel facilities include 235 tastily appointed guest room and suites, licensed full service Steels Cafe & Grill and Mirage Lounge, banquet and meeting rooms, business center and a fitness center. We invite you to experience the Executive Royal Hotel West Edmonton. ... more less
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- Also Known As:
- Executive Royal Inn West Edmonton Hotel Edmonton
- Royal Hotel West Edmonton
- Executive Royal Hotel Edmonton Alberta