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DoubleTree by Hilton Hotel West Edmonton
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Reviews (885)
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821 - 826 of 885 reviews
Reviewed June 2, 2014

The staff at the counter were friendly and very helpful. The service was excellent and the rooms were clean. Although I prefer a bath there were only showers in the rooms. The breakfast buffet included everything I would want to eat. The presence of a Chef to personally prepare your customized omelet was a welcome experience.

  • Stayed: May 2014, traveled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Dianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded June 3, 2014

We greatly appreciate you for taking the time to share your feedback with your recent stay at the Double Tree by Hilton West Edmonton. We are delighted to hear the positive comments about the buffet breakfast with omelet station and everything felt very new. I do apologize for we could not accommodate you with a bath tub room during your stay. We encourage you to contact our property direct for any future reservations, so we can offer you a competitive price and match your preferences, we have quite a few rooms with bath tubs and if requested while making reservations the room with a bath tub can be secured for you.

We look forward to welcome you back in the very near future.

Thanking you,

Rajesh Chollangi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2014

The Double Tree Hilton in Edmonton, Alberta is clean, staff friendly. Price is a little high. Beds are comfortable and you have free WIFI. Food is very good especially breakfast buffet. Check in and Check out is done efficiently.

  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton
Thank Karin Leonard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded June 1, 2014

It's nice of you to review our property as so outlining all of our amenities including our free Wi-Fi and clean rooms with comfortable beds. We are glad to hear that you enjoyed our full breakfast buffet. We at Hilton by DoubleTree West Edmonton strive to make every guest stay an outstanding memorable experience.

We sincerely appreciate your loyalty and that we'll be your destination of choice upon your next visit to our city.

Thanking you,

Rajesh Chollangi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

This hotel has had a makeover since being taken over by the Hilton brand. I had stayed in the hotel previous to this, and found the hotel dark and dingy. It has had a wonderful transformation and is now bright and clean and fresh! Love the rooms. Only thing was breakfast pricing is high if your status does not allow free breakfast.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Connie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded June 1, 2014

Thank you for choosing to stay with us and for taking the time to relay your feedback.

It was very pleasing to read the comments from your most recent stay. We are delighted to hear that you enjoyed the brand new renovations. I will ensure that your comments regarding our service are shared with my team and we are very proud to continue and improve the trend of great service and attention to detail. We apologize you felt the breakfast pricing was high, I will pass the comments to the department head and your suggestions will be used to perfection our standards and offer a much better experience.

We look forward to welcome you back in the very near future.

Thanking you,

Front Office Manager
Rajesh Chollangi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

We stayed at this newly renovated Hilton Hotel for overnight after Mayfield Dinner theatre Show.
Room was Spacious,fresh and Clean.
Staff we dealt were extreely polite and professional;Our package room was upgraded to Suite for a small fee and the Suite defenitely was worth the money paid for.Added advantage was complimentary breakfast buffet and in our case our two grand daughters also ate free.Kids under 12 eat free policy of Hilton.Two big Chocolate cookies when checking in
enhanced the welcome.Goes good with Special coffee in the room(starbuck I think).
Overall it was an excellent occassion to celebrate my wifes Birth day.

PS.Nicole from front office sent us a bottle of champgne and three big chocolate coated straberries to add the birthday memories.

Room Tip: Suites facing Mayfield Roads.Contrary to our apprehension Suites facing east were quiet and no noise from busy Mayfild road.Downtown view is better than Industrial view of the West end rooms.
  • Stayed: May 2014, traveled with family
    • Value
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Thank 312CMTHOMAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded June 1, 2014

We would like to thank you for choosing to stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your recent stay in our hotel. It is always encouraging for us to learn that our guests are pleased with our services and facility as it is what we strive for every day. I also want to thank you for your kind comments about the brand new renovations and the Hilton brand standard service you received.

Our extensive full buffet breakfast is one the best features our guests enjoy the most. We are delighted to hear that you enjoyed the buffet. We will share your valuable comments with the staff.

We look forward to welcome you back to the property in the very near future.

Thanking you,

Rajesh Chollangi
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 26, 2014

Beautiful rooms, good value, but we asked for extra glasses at time of booking the "Hospitality suite" which were not there when we arrived so we called room service and were told we would have to pay for $5.00 each for extra glasses or $20 for paper cups. The room is very large and has a living room, dining room, and bar so we thought this request would be expected...

  • Stayed: May 2014, traveled with friends
    • Value
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Review collected in partnership with DoubleTree by Hilton
Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this reviewResponded June 1, 2014

Thank you for taking the time to share your feedback about your recent stay at the Double Tree by Hilton West Edmonton. We apologize for the inconvenience caused in regards to room service amenity pricing during your stay. We will share the comments and suggestions with the department managers. We greatly appreciate your positive comments about the staff and their positive attitude.

We are a full service hotel and constantly thriving to provide exceptional service and amenities to guests.

We hope for another opportunity from you to better serve you and exceed your expectations.

Thanking you,

Front Office Manager
Rajesh Chollangi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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