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“Excellent Service”

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DoubleTree by Hilton Hotel West Edmonton
Ranked #9 of 93 Hotels in Edmonton
Certificate of Excellence
Hinton, Canada
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Excellent Service”
Reviewed February 26, 2014

The hotel and restaurant staff were wonderful, helpful and very friendly. We loved the warm cookies! We came to the Mayfield for the dinner theater and were pleasantly surprised by the renovations recently done to the hotel. Everything is new and updated and the lobby and restaurant look great. The stay was more than we could have hoped for and we would recommended it to anyone.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 31, 2014
Thank you for choosing to stay with us and for taking the time to convey your feedback.

It was very pleasing to read the comments from your most recent stay. I will ensure that your comments regarding our service are shared with my team and we are very proud to continue and improve the trend of great service and attention to detail.

We look forward to welcome you back in the very near future.

Thanking you,

Rajesh Chollangi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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744 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
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English first
Boyle, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 26, 2014

I have stayed at Double Tree twice in the past month, and have enjoyed both stays. The rooms are clean, cosy, quiet and relaxing. The hotel staff are caring, professional, and pleasant. The hotel lobby and bar area are clean, with lots of space. The bar and restaurant service is good with the staff being efficient and professional. I recommend this hotel to anyone wanting to take in Mayfield Dinner Theatre, shop at West Edmonton Mall or Mayfield Common, or just as a break away from home. I definitely will return often. A McNeill

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 31, 2014
Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay and made us your choice of hotel. We strive to provide excellent customer service and make you feel home away from home. We sincerely appreciate your loyalty and we will share your positive comments with the staff.

We look forward to welcome you in the very near future.

Thanking you,

Rajesh Chollangi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

Lovely hotel, nice staff and very nice rooms! We will go back again for sure! Few things still need to be completed, the pool for instance was not available as it is still being finished but everything else was very nice.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Shannon Maureen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 23, 2014
Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments, we constantly thrive to offer best service with all amenities which would suite different kinds of traveler’s, no matter your on business or family vacation or even a simple weekend getaway we have you covered.

We look forward to your next stay with us.

Sincerely,

Rajesh Chollangi
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
White Rock, Canada
Level Contributor
59 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 18, 2014

This is a brand new hotel in Edmonton, only open for a week. It was open before as the Mayfield Inn and Suites. I stayed here as I have had good experiences with the Doubletree brand in the States and when I saw it was open in Edmonton, I thought I'd give it a try.
Wow. The place is gorgeous. The moment you step through the doors, you feel as if you are in another city. The lounge area is sleek and modern, and serves not only bar drinks, but has a Starbucks bar as well if you are in need of a latte.
I was fortunate enough to be upgraded to a suite, and it was absolutely beautiful. The pictures on the hotel website don't do it justice. Large enough to seat 8 at the dining (or board room) table, a desk, a galley kitchen with 3 bar stools, full living room. The bedroom was small and efficient, the only thing that would have made it better was having a closet in the bedroom (the closet was in the living room area). The bed was so comfortable. Ensuite was perfect with great lighting.
Breakfast came with the room as I am an HHonors member - it was lovely. Fresh fruit, omelet station, anything you want. And the staff were so charming they even hooked me up with a "to go" cup for my coffee after breakfast. Front desk staff were so polite, dining room staff were fun and thoughtful, room was perfect. Need I say more?

Room Tip: Some of the rooms have a view of the city lights at night.
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cpallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajesh C, Front Office Manager at DoubleTree by Hilton Hotel West Edmonton, responded to this review, March 31, 2014
Thank you for your feedback and for taking the time to write about your experience with the stay at Double Tree by Hilton West Edmonton. We are delighted to read that you enjoyed your stay with us and made our property your choice of hotel for your future stays. We appreciate your positive comments, we constantly thrive to offer best service with all amenities which would suite different kinds of traveler’s, no matter your on business or family vacation or even a simple weekend getaway we have you covered.

The hotel is located just minutes from Edmonton West Mall, offering more than 800 stores and entertainment opportunities including an amusement park, waterpark, a casino, bowling and much more. Take the children for an educational day out to the Telus World of science; there are lots of attractions to enjoy.

It's nice of you to review our property as so outlining all of our amenities including our Starbucks cafe, Breakfast buffet and everything else. We sincerely appreciate your loyalty and that we'll be your destination of choice upon your next visit to our city.

We look forward for your future stay with us.

Thanking you

Rajesh Chollangi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel West Edmonton

Property: DoubleTree by Hilton Hotel West Edmonton
Address: 16615 109 Ave NW, Edmonton, Alberta T5P 4K8, Canada (Formerly Mayfield Inn and Suites Edmonton)
Phone Number:
Location: Canada > Alberta > Edmonton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Edmonton
#3 Business Hotel in Edmonton
#12 Family Hotel in Edmonton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel West Edmonton 3.5*
Number of rooms: 327
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Hotels.com, Orbitz, Priceline, Hotwire, Booking.com, Cancelon, Cheap Tickets, Evoline ltd, TripOnline SA, getaroom.com, HotelQuickly and HRS so you can book your DoubleTree by Hilton Hotel West Edmonton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mayfield Inn And Suites Edmonton Hotel Edmonton
Mayfield Hotel Edmonton
Edmonton Mayfield Hotel
DoubleTree By Hilton Hotel West Edmonton Alberta

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