The only updated part of the room was the LCD TV, but not the channels, everything else in the room was from the 70's, including the shower head and starting the morning off with a bad shower is not a good thing. The carpet looked like a cat had been biting away at it, the furniture is old and chipped, there was a burn mark on on piece and considering this was suppose to be a non smoking room...not impressive. Coffee stains on the furniture. The ironing board cover looked like it had been on there from the day this place opened. Their definition of housekeeping leaves a great deal to be desired and doubt they know how to use a vacuum. The restaurant food was some of the worst I have ever had, tasteless, greasy and the guy in the kitchen is no chef. The food at breakfast was cold, even when it was just brought out from the kitchen. There is only one elevator and it is the slower one on earth.
When I heard a staff member mention something about people going for surgery and referring to some guests as "medicals", I had to ask if this hotel was close to a hospital as it seemed like an odd thing to mention. This hotel apparently has a contract with the government to provide room/board and food for people who have come there from northern Alberta and the NWT to see doctors/have medical procedures since they do not have access to doctors. They receive a $12 lunch and a $20 dinner voucher, restaurant staff are not tipped, which is not fair to the staff. I'd like to know how much of the tax payers money is part of the contract since anything the government runs involves tax payers money. This hotel does not cater to the business traveller in any shape or form, nor do they have any interest in doing so or the place wouldn't look like it does.
At $154/night, it was $104 too much a night. For a mojor city in Canada to have a hotel that is in this kind of shape is mind blowing, there are small towns that have nicer places to stay. The people who thought it was great obviously do not travel much or have never stayed at a real hotel. In the past four years of constant coast to coast travel, this one of two worst places I have stayed in this country. The front desk staff didn't even ask how my stay was, it was almost like they know it is a crappy place and can't handle the feedback, so they just don't ask.
The only good things were, that I got some sleep and the parking was free.
- Official Description (provided by the hotel):
- Family owned and operated 139 room full service hotel with free standing Conference Centre centrally located near the heart of downtown Edmonton. Situated in a 6 acre park-like setting across from Blatchford Field (former City Centre Airport), all rooms include free parking, wireless internet access and full hot breakfast buffet. Features Royal Coach Dining Room, Julian's Piano Bar and Touch of Class Gaming Entertainment Centre, Family, Accessible and Jacuzzi Rooms & Suite. ... more less
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- Also Known As:
- Chateau Louis Hotel And Conference Centre
- Chateau Louis Edmonton
- Chateau Louis Hotel & Conference Centre Edmonton, Alberta